We just returned from this resort and I am saddened to see all the negative reviews here.
To be fair when I am on vacation I do not expect the staff to be at my beck and call and the food to be gourmet. I have regular expectations of what different countries are providing.
I was travelling with two friends, one with food allergies (wheat, dairy etc) and another vegetarian and at no point did they complain about the lack of food. There was far more selection than I had ever seen at any resort and the food was as good as any buffet style meal would be.
Our room was very clean with a nice balcony and surprisingly very quiet. The TV had some good English channels and the fridge got stocked everyday with a bottle of water and some treats free of cost. The chambermaids were respectful that we did not need our room cleaned everyday and only would enter to restock the fridge and towels. Was the bed/bedding the most luxurious..no but it was a bed with pillows and that is all I need.
The service!!! I can not say enough about how polite the staff was. Perhaps these people with the negative opinion are the over privileged non tipping jerks that I had to stand beside at the bar/buffet everyday. The only negative part about our vacation was the other vacationers acting like spoiled brats and treating the staff like slaves.
The beach was very nice and on two occasions there were no chairs so security had a maintenance man get us some!!
The major highlight was the staff a few very wonderful people who need mentioning are Melvin at the disco bar..i can not imagine someone so friendly and fast!! he really made our trip the best!! Obama of the animation team was so great and helpful when we had questions..I wish I had gotten her name but the lady who opens the door at the buffet during breakfast and lunch was so friendly!!
I have worked in the service industry for over 15 years and never in my own country have I received such friendly accommodating service. At times I was mortified by the other tourists behavior but the staff just kept smiling! The service staff even taught me a lesson to bring home and use at my own bar...no matter how terrible a customer is acting just smile and everything will be awesome!!
We have a already planned to return in July and can not wait to see all the staff again!
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- Also Known As:
- Barcelo Puerto Plata Hotel Puerto Plata
- Puerto Plata Barcelo
- Grand Flamenco
- Occidental Grand Puerto Plata
- Occidental Grand Flamenco Puerto Plata
- Grand Puerto Plata
- Flamenco Occidental
- Barcelo Puerto Plata Dominican Republic