I actually liked this place upon my first visit & Membership seemed like a really good deal...but it's not. The owners of this resort are absolute criminals. I purchased a "Gold" Membership about 6 years ago, which guarantees Villa accomodations. I have been back to the resort 4 times in 6 years & each time I arrive I am downgraded to a hotel room. Are the hotel rooms that bad? No, but I paid $25,000 for the "Gold" Membership which is WORTHLESS.
Overall the resort is okay, staff is pretty friendly, food is okay. Serenity Beach is beautiful. If you want a cheap vacation, go ahead, it's worth a "good deal" if you can find one online. But DO NOT buy into their Vacation Club. They are CROOKS! And trust me, if you go down there once, their salesmen will hound you during your stay to buy a membership.
Customer Service knows this too, I think that's why the average CS Rep last a year. All they do is field complaints from angry visitors about how they've been downgraded.
Learned the hard way
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- Also Known As:
- Lifestyle Holidays Vacation Club Hotel Puerto Plata
- Lifestyle Holidays Vacation Hotel