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“Good business hotel” 5 of 5 stars
Review of Catalonia Santo Domingo

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Catalonia Santo Domingo
4.0 of 5 Condominium   |   Avenida George Washington No. 500, Santo Domingo 10104, Dominican Republic   |  
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Certificate of Excellence
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Good business hotel”
5 of 5 stars Reviewed November 8, 2012

Stayed at the Santo Domingo Hilton in Washington Avenue for 2 nights during a business related travel in Oct 2012. It was my first time in Santo Domingo. This is a high class hotel with high speed panoramic view elevators (a soft spot for me), and it gives you a good vibe from the start.

The service. The staff is really friendly. No contest when compared to Marriott and others, I felt welcome and this is what hotel service is supposed to be.

The room had a ocean view, which didn't mean much since I arrived a couple of days after tropical storm Sandy had its way with the area. The rooms are spacious, well maintained with big beds and a 37 inch LG LCD. Every day room service leaves you 2 bottles of mineral water free of charge. The room also has a 4 digit safe, big enough to fit most laptops or tablets.

The food. Tried the breakfast buffets. Lots of options and a special area for low-calories. This was a weak spot, since on my second day, don't know if maybe it was too late or what but the staff failed to bring me coffee (after asking) and my table didn't have napkins. There's also a lounge on the 20th floor that has a big aquarium, a couple of big screen LCDs and free Wi-Fi. Also lots of snacks and beverages and this is included in the hotel fare. Went there to relax, enjoy the view, eat some snacks and browse the web. Great!

Also tried the gym, which has 5 treadmills and other machines, is a medium area with TV and is open 24 hrs. Didn't get to use the swimming pool.

In general, i would recommend this hotel for any business related activity. Not so sure about family vacation, since it seemed to me its focus is more geared towards meetings and the like.

Just one tip, unrelated to the hotel, watch out with Santo Domingo Americas Airport (SDQ), after departure and arriving at my destination, found my luggage was opened, the lock bent with a hammer (a TSA combination lock) and the zippers were messed up. Everything inside was spilled and a small hard drive was stolen. Went to the airline customer service (Insel Air). Another passenger on line with me complained that a perfume bottle was missing from his bag. It seems this happens often at this airport so I would suggest carry-on luggage.

Room Tip: Ask for an upgrade to a king size bed on the top floors. The view is better. Also recommend signing...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Reymontero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSantoDomingo, Manager at Catalonia Santo Domingo, responded to this review, November 14, 2012
Thank you for choosing us and post your experience at our hotel. So happy you were able to experience our authentic Hilton hospitality. Regarding your comment about your experience in our Sol & Sombra restaurant, I will forward your comment to our F&B Manager, in order to take necessary actions to prevent this from happening again. I apologize we did not meet or exceed your expectations in this specific matter. We look forward to seeing you soon!

Best Regards,

ELAINE OSORIO | Manager - Quality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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874 reviews from our community

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Toronto, Canada
Level Contributor
69 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed October 11, 2012

I travel to Santo Domingo on a regular basis for work and every single time I stay at the Hilton. I think Hilton Santo Domingo really is a well-rounded hotel, good for both business travel, family with kids, and young couples.

- The service is great. The staff are genuinely friendly and try really hard to make sure that you are happy.

- All rooms have ocean view. While all the rooms have pretty decent layout, my favorite is the corner suit at the southwest corner. You get ocean view from 2 directions in your bedroom and also another window with ocean view in your washroom. It's pretty awesome to enjoy the beautiful view while taking a hot bath. And when you wake up in the morning, first thing you will see is the ocean. I just love it.

- Love the buffet breakfast and Friday night seafood buffet dinner. Their breakfast is honestly the best I've had. They have such amazing variety in all their buffet. I am not particularly crazy about their regular a la carte menu. And it's quite expensive to order room service (they add a whole bunch of extra charges)

- Nice gym and pool. Both have ocean view and the equipment at the gym is decent for a hotel.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Felicity_ssimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSantoDomingo, Public Relations Manager at Catalonia Santo Domingo, responded to this review, October 14, 2012
Thank you for your review, I also thank you for your excellent comments about the service and our team members. Rest assured I will share them with all.

we hope to see you again soon.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed October 10, 2012

Excellent Hotel, service, food, everything. Particularly the kindness and out-of-this-world service orientation of their personal made this a very pleasant stay. The location is not the best, since the Malecon, where the Hotel sits is not the best part of the city.

Room Tip: Ask for a room looking the ocean, The view is great!
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank robtoledo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSantoDomingo, Public Relations Manager at Catalonia Santo Domingo, responded to this review, October 14, 2012
Thank you for providing feedback on your stay with us; I am glad to learn that overall we met your expectations and the team certainly appreciates the comments received. I trust you will continue to choose us

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santo Domingo, Dominican Republic
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 5, 2012

This hotel is excellent, grate ubication near from everything, the rooms are perfectly clean, and the social areas are faboluos, grom the pool floor you can see the ocean and its great, the dinner and the brunch its reallly good, i will stay in this hotel

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank VIANNEK83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSantoDomingo, Public Relations Manager at Catalonia Santo Domingo, responded to this review, October 14, 2012
Thanks for your kind comments about your recent stay with us.
Hope to see you return again soon.

Kindest regards

Elisabeth Reyes
Communications & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Cayman
Level Contributor
261 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed October 3, 2012

The Hilton in Santo Domingo, not only has a great location for a very busy city with heavy traffic. The location is easy to reach and depart from. The view from the rooms is also great. The improve the gym with new equipment since my past visit in 2011. The staff is the best,always willing to help you.

Room Tip: The rooms facing the east are better as those in the facing the west get very hot during the late af...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank wrp57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSantoDomingo, Public Relations Manager at Catalonia Santo Domingo, responded to this review, October 14, 2012
Thank you for taking the time to comment on your stay with us. We are happy to hear that you like our view and the new equipment of the gym.

We look forward to seeing you soon!

Best Regards,

Elisabeth Reyes
Communications & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 19, 2012

Second trip to this hotel and again was an amazing stay. Staff was amazing and rooms very clean with a great view. I would recommend this hotel to anyone staying in the DR. I am a smokers and the decks on the 5th floor made a great place to work and play. Will stay here in every trip!!

Room Tip: The higher up the better the view. I stayed on the 9th floor and the view was amazing!!
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Samtech912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSantoDomingo, Public Relations Manager at Catalonia Santo Domingo, responded to this review, September 21, 2012
Thank you for such a great review. I am pleased to hear you enjoyed your stay!

we hope to see you again soon.

Best Regards,

Elisabeth Reyes
Communications & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parker
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed September 17, 2012

The first time I stayed there I couldn't believe it. In a country that seemed under the weather there is this hotel. We stayed in the upper floors of the hotel and could see so far out to sea. The next few times I stayed there each trip got better. The rooms are perfect an the service is perfect. You would not believe the luxury in the rooms on each level. The suites are very nice with plenty of room. The courtesy of the staff is overwhelming. They try very hard to make your visit the best. With Diamond level you will not want for anything.

Room Tip: Their are corner rooms with an office in the room. The suites on the upper floors are what you would...
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  • Stayed October 2011, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dave H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSantoDomingo, Public Relations Manager at Catalonia Santo Domingo, responded to this review, September 21, 2012
Thank you for choosing us and post your experience at our hotel. So happy you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon!

Best Regards,

Elisabeth Reyes
Communications & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Catalonia Santo Domingo

Address: Avenida George Washington No. 500, Santo Domingo 10104, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #3 of 53 Specialty Lodging in Santo Domingo
Price Range (Based on Average Rates):
Hotel Class:4 star — Catalonia Santo Domingo 4*
Number of rooms: 228
Reservation Options:
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