I visited Dominican Republic for about two weeks. I stayed in many good hotels. My last two nights I decided to try the La Casona Dorada hotel (cheap hotel) on Avenida Independencia in the Gascue section of Santo Domingo. The room was small and ugly with no safe. The room had a balcony and was on the second floor. On my last night in Santo Domingo I left this hotel around 5:30 pm. I returned to my room at around 5:30am the next morning. All of my electronics that were in the room were stolen, ipod, portable computer (laptop), digital camera, cell phones and other items. I was not happy.
I went to the guys who work at the hotel and asked them to call the police. They refused. I then walked to the V Centenario Hotel on the malecon and asked them to call the police for me. The person at the V Centenario called the police and told me to wait. I waited for over 30 minutes and no police. I then asked what I should do. They told me I should take a taxi to the police station. I took a taxi to the Nacional Police, I believe this small police station was on Avenida Bolivar. There were a few guys dressed in plain clothes sitting on the steps of this police station. I explained that my room had been broken into and robbed at the La Casona Dorada hotel. They told to come back at 9am to file a report. I then walked from this police station back to the La Casona Dorada hotel.
When I got back to the La Casona Dorada Hotel there was a Politur police officer there. I showed him my room and he then took me to the politur police station in Zona Colonial. I had to wait in this police station for about 2 hours for the Colonel to arrive.
After the Colonel of the Politur arrived we drove back to the La Casona Dorada hotel. The Colonel of the Politur Police spoke with the management of the hotel. I was told that the hotel would reimburse me for the items that were stolen. My stuff was stolen about two months ago and I have not received anything. The people at the hotel la casona dorada never apologized, never said sorry, nothing. I have been dealing with their insurance company on almost a daily basis and the last thing the insurance company said is that there is a problem with the coverage and that during Semana Santa no one works, so I was told I would have to wait till next week.
I have written the Dominican Tourism office about this experience and I never received a response back.
Supposedly the thieves broke one of the metal bars that were above the balcony, they then opened the sliding door that led from the room to the balcony. I have stayed at other hotels in the Dominican Republic with sliding balcony doors and they had a metal pin that slid into a hole in the doors that would prevent them being slid open. The balcony doors at the La Casona Dorada Hotel did not have a metal pin. I locked the sliding doors before I exited my room.
The metal bars protecting the room from the outside were useless. Seems the thieves broke one very easily with no one hearing a thing and then easily broke the lock on the sliding door. No safe in the room.
In those two weeks in Dominican Republic I dropped a lot of money on expensive hotels, resturants, 26% taxes. My mistake was staying for two nights at the cheap La Casona Dorada Hotel. I spent my last day with the police, getting fingerprinted, I visited the main police station, which has many buildings. The police fingerprinted the room as well. I spent over 12 hours with the police. The police guys I met very nice.
Next step is I have a friend is a lawyer in Dominican Republic, I will have to pay him to start a lawsuit against the hotel. It is not a nice way to treat tourists.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.