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“Just right” 4 of 5 stars
Review of Hotel Crowne Plaza Santo Domingo

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Hotel Crowne Plaza Santo Domingo
4.0 of 5 Hotel   |   Avenida George Washington 218, Santo Domingo 02890, Dominican Republic (Formerly Hotel V Centenario InterContinental)   |  
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Ranked #13 of 75 Hotels in Santo Domingo
New York City, New York
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Just right”
4 of 5 stars Reviewed March 26, 2013

Stayed here for 5 days with a toddler to relax. The pool is very kid friendly. Room service and restaurant, although a bit expensive compared to local rates but true to prices in big U.S. cities. Try Adrian Tropical down the street. its a bit of a walk, but you can take a horse carriage ride to make it more enjoyable. Pizzarelli is down the other direction for kids. Enjoyed the dinner choices a lot at the hotel. The maitre'd was excellent and chef super friendly too. Great churrasco. Rooms are clean and wifi is good. Tried the beauty salon (Anna) and service was good. I was hesitant since I saw bad reviews but she is good. Just remember to ask fees for each item added to the service (hair drops, conditioners etc) and you won't be surprised. If you're a bit frugal like some ladies were in there, just bring your own hair products. Prices are in USD. If you go to a local salon the cost is probably a tenth of what it is here but you have to go to el Conde to find a local hairdresser.
The crowd when I went was mostly housewives of businessmen. Hardly any Europeans, mostly folks from the Midwest and Southern U.S. I didn't notice any families but everyone was super sweet and accommodating to my son.
This is my 3rd visit to this hotel in the last ten years and I would continue to go back.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review, April 8, 2013
Dear Travelsof10DR,

Thank you very much for taking the time to write about your comments and we really appreciate the fact that you care to help us improve.

Its our commitment bringing an excelent service to InterContinental global Standards. Your comments makes us reaffirm "Great Hotels Guests Love" promise. We so glad tha you enjoy the City, Restaurant, Colonial Zone and the ambience.

Thanks again for staying with us and we hope to see you soon in your next visit to Santo Domingo.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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371 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
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  • French first
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  • Italian first
  • Japanese first
  • Portuguese first
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English first
New York City, New York
Top Contributor
109 reviews 109 reviews
25 hotel reviews
Reviews in 36 cities Reviews in 36 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed March 12, 2013

if you want or need to stop in santo domingo you do not have many choices.
we choose 3 nights in the now called crowne plaza. people could not be nicer. room ( upgrade with terrace with confortable but had not been renovated for a while) the pool is worth the stay.
however the noise from the malecom is disturbing

Room Tip: balcony makes it nicer. none of them are quiet. nice view
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review, March 22, 2013
Dear Guest Annetteapproved,

Thank you very much for taking the time to write about your comments and we really appreciate the fact that you care to help us improve. We are sorry to hear you had a less than pleasant stay with us. At this time we are remodeling all areas of the hotel and the structure of the rooms is been completely renewed.

Thanks again for staying with us and we hope to see you again soon!

Sincerely,
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Haarlem, The Netherlands
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 2, 2013

Well located with Casine (only slot machines), good small pool area outside with sea-view. Small rooms and outdated bathroom. Hotel is changing name to Crown Plaza. Service is excellent and very friendly.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review, March 22, 2013
Dear Guest DeKnoll,

Thank you very much for taking the time to write about your comments and we really appreciate the fact that you care to help us improve.

Thanks again for staying with us and we hope to see you again soon!

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio Rancho, New Mexico
Top Contributor
97 reviews 97 reviews
31 hotel reviews
Reviews in 35 cities Reviews in 35 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed February 15, 2013

Recently stayed here two nights. Pleasant experience. Right on ocean front and all rooms have a partial view of ocean. Please note that the hotel is changing names. From March, 2013 it will be a Crowne Plaza. Breakfast Buffet is fabulous!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review, February 25, 2013
Dear Guest Jerry B:

Thank you so much for your review of our Hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received great service and our Ocean front accomodation fullpilled your expectations, given the fact it is one of our major attractions.

We will indeed change of name to Crowne Plaza, from April, 2013.

Thanks again for staying with us and we hope to see you again soon at Santo Domingo.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Top Contributor
68 reviews 68 reviews
36 hotel reviews
Reviews in 31 cities Reviews in 31 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed February 12, 2013

Hotel located on tourist stretch of hotels across from the ocean (no ocean access due to corals and retaining wall along the Avenida George Washington. Hotel nice from the outside and lobby area. Rooms small, outdated furniture and decor (probably original from way back), bathroom outdated (need renovation), also need new carpet. Breakfast good choices but expensive (around 25 dollars per person). Outside the hotel nice walking along the ocean path, street vendors nearby selling food and drinks especially at night wher the area becomes alive. Lots of ice for drinks is used by original ice bags so safe to drink juices and coctails. Recomend to use bottled water even for brushing teeth. You can easily walk to old town (about 30 mins walk) and it is pretty safe even during night however best judgement prevails. You can also take taxi (10 mins) or drive to old town and park (parking might be a problem plus traffic is really bad, so recomend taxi - negotiate price before you go).

Old town is really great, lots of historic sites, restaurants some with outdoor cabanas, some accross from the oldest church, or accross the plaza/house where Christopher Columbus once lived. That plaza (former pirate enclave) was transformed into trendy restaurants and lofts. Lots os choices there and very alive and romantic and most of all safe around.

Room Tip: Higher the better, nice view and quite
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  • Stayed April 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review, February 25, 2013
Dear Guest Pdokulil:

Thank you so much for your review of our Hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received great service. It’s something our Staff takes great pride in, so we value your feedback and them are on training all the time. Your experience "In The Know" local Culture, around the hotel is unique and fascinating.

We are pleased to hear that our Ocean front accomodation fullpilled your expectations, given the fact it is one of our major attractions.

Thanks again for staying with us and we hope to see you again soon!

Sincerely,




Thanks again for staying with us and we hope to see you again soon!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lima, Peru
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed February 8, 2013

I have stayed in this hotel many times for business in the last decade. Its location is convenient. Lobby bar, restaurant and executive lounge were recently reburbished and are ok. However rooms remain as they were long time ago and need renewing. If you carry big luggage avoid staying on the top floor (15th) as lifts don't get up there. I rather prefer having a bite at the lobby instead of having a meal in the restaurant. Not impressed with the food. Staff is nice.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review, February 25, 2013
Dear Guest GACH-travel:

Thank you so much for your review of our Hotel and We appreciated your visit from Peru. We are pleased to hear you enjoyed your stay with us and that you feel you received great service.

At this time we are remodeling all areas of the hotel and the structure of the rooms is been completely renewed.

We appreciated your comments and we hope to see you soon again!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
50 reviews 50 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 23, 2013

I stayed here 20 years ago when it first opened, and nothing changed! Could use updates, but hotel was still in very good shape and well maintained.

Hotel offers great service, 24 hour room service. They serve classic Dominican food.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Crowne Plaza Santo Domingo

Address: Avenida George Washington 218, Santo Domingo 02890, Dominican Republic (Formerly Hotel V Centenario InterContinental)
Phone Number:
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Santo Domingo
#3 Casino Hotel in Santo Domingo
#5 Spa Hotel in Santo Domingo
#5 Luxury Hotel in Santo Domingo
#6 Business Hotel in Santo Domingo
#6 Romantic Hotel in Santo Domingo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Crowne Plaza Santo Domingo 4*
Official Description (provided by the hotel):
Crowne Plaza Santo Domingo puts you in reach of the New World's fascinating history and the city s modern culture and nightlife. You can walk to the Colonial Zone, the Cultural Centre and the business district, and the main shopping areas are also close by. A 35-minute drive will take you to the Caribbean s best beaches. ... more   less 
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Also Known As:
Intercontinental Santo Domingo
Santo Domingo Intercontinental

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