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Hotel Crowne Plaza Santo Domingo: Traveler Reviews

4.0 of 5
Avenida George Washington 218, Santo Domingo 02890, Dominican Republic (Formerly Hotel V Centenario InterContinental)
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Hotel Crowne Plaza Santo Domingo
Ranked #22 of 69 hotels in Santo Domingo
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146 reviews from our community

    Trip type
Traveler rating
    38
    51
    33
    13
    11
Date Rating
Lima, Peru
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Just ok”
3 of 5 stars Reviewed February 8, 2013

I have stayed in this hotel many times for business in the last decade. Its location is convenient. Lobby bar, restaurant and executive lounge were recently reburbished and are ok. However rooms remain as they were long time ago and need renewing. If you carry big luggage avoid staying on the top floor (15th) as lifts don't get up there. I rather prefer having a bite at the lobby instead of having a meal in the restaurant. Not impressed with the food. Staff is nice.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review
February 25, 2013
Dear Guest GACH-travel:

Thank you so much for your review of our Hotel and We appreciated your visit from Peru. We are pleased to hear you enjoyed your stay with us and that you feel you received great service.

At this time we are remodeling all areas of the hotel and the structure of the rooms is been completely renewed.

We appreciated your comments and we hope to see you soon again!

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“NIce hotel - good value”
4 of 5 stars Reviewed January 23, 2013

I stayed here 20 years ago when it first opened, and nothing changed! Could use updates, but hotel was still in very good shape and well maintained.

Hotel offers great service, 24 hour room service. They serve classic Dominican food.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
“Fantastic”
5 of 5 stars Reviewed January 10, 2013 via mobile

Well I went to have my honeymoon and see the new year abroad for a change it was magical the concierge jenny was so nice keeping my husband company since I didn't arrived yet at the hotel the service was excellent he people was very nice I had a blast for my 5 days I didn't even want to leave

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review
February 23, 2013
Dear Brndljason:

Thank you so much for your review of our Hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received great service. It’s something our Staff takes great pride in, so we value your feedback and them are on training all the time.

Thanks for choosing us!

Sincerely,
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Limestone, Maine
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
“Nice stopover in Santo Domingo”
4 of 5 stars Reviewed December 24, 2012

I only stayed here for two nights, but I love Intercontinental Hotels so I really made it a point to stay here. It's a very nice hotel. I wish I could have stayed longer. The staff are extremely friendly. I spent almost an hour talking to the concierge and he was showing me a lot of photos. I appreciated that the staff spoke Spanish to me and did not just assume that because I don't look Dominican that I don't speak Spanish. One of the reasons I travel to Latin American countries is so I can maintain my Spanish. I didn't use most of the hotel amenities, but the rooms were clean and had fantastic views. There was a good selection of TV channels and a large desk and sofa. I thought the food prices and prices for the mini-bar were a little high, but I guess that's to be expected. Overall, I enjoyed my stay and wouldn't hesitate to stay here again.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review
January 3, 2013
Dear Guest Daniela 3883:

Thank you so much for your review of our Hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received great service. It’s something our Staff takes great pride in, so we value your feedback.

We will be sure to pass your kind words to Front Desk Staff, about your commets and service.

Its our commitment bringing an excelent service to InterContinental global Standards. Your comments makes us reaffirm "Great Hotels Guests Love" promise.

Thanks again for staying with us and we hope to see you soon in your next visit to Santo Domingo.

Kind Regards,
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Matthews, North Carolina
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Wonderful Place!”
5 of 5 stars Reviewed December 13, 2012

I stayed at this location an it was so beautiful and centrally located. A view to the Ocean made it perfect, and right by great restaurant. Hotel was very clean and staff was very pleasant. Even though I was only there for one night I felt like home. I would definetly come back. Didnt use all amenities on the hotel but I am sure it would have been just as great as the rest!

Room Tip: Ask for hight floor room, so you can enjoy the view
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  • Stayed January 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask ponsece about Hotel Crowne Plaza Santo Domingo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Hotel Crowne Plaza Santo Domingo, responded to this review
January 3, 2013
Dear Guest Poncese:

Thank you so much for your review of our Hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received great service. It’s something our Staff takes great pride in, so we value your feedback and them are on training all the time.

We are pleased to hear that our Ocean front accomodation fullpilled your expectations, given the fact it is one of our major attractions.

Thanks again for staying with us and we hope to see you again soon!

Sincerely,
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Additional Information about Hotel Crowne Plaza Santo Domingo

Also Known As:
Intercontinental Santo Domingo
Santo Domingo Intercontinental
Address: Avenida George Washington 218, Santo Domingo 02890, Dominican Republic (Formerly Hotel V Centenario InterContinental)
Phone Number:
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotels in Santo Domingo
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Crowne Plaza Santo Domingo puts you in reach of the New World's fascinating history and the city s modern culture and nightlife. You can walk to the Colonial Zone, the Cultural Centre and the business district, and the main shopping areas are also close by. A 35-minute drive will take you to the Caribbean s best beaches. ... more   less 
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Hotel Crowne Plaza Santo Domingo
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