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“Great service, great for business, but confusing!” 4 of 5 stars
Review of Holiday Inn Santo Domingo

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Holiday Inn Santo Domingo
3.5 of 5 Hotel   |   Av Abraham Lincoln 856, Santo Domingo 3164, Dominican Republic   |  
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Ranked #10 of 76 Hotels in Santo Domingo
London, United Kingdom
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
“Great service, great for business, but confusing!”
4 of 5 stars Reviewed October 16, 2013

First of all, the staff: they are brilliant, really helpful, really polite and all very professional (seem to be happy to be at work- which is nice)

The hotel is obviously pretty new, and looks brilliant. There are a few minor problems (such as the shower door doesn't shut properly) the walls are thin, so I wouldn't want to come here as a couple, but for business and solo traveller this is a very good hotel.

The pool on the roof is tiny, but is a nice little sun trap. The gym is perfectly good (small but I was the only one in it, so they don't need bigger).

The food is VERY good (the rib eye steak was fantastic).

The beds are comfortable, andthe aircon works well in the room.

Personally I like that there is music all the way through the hotel (with it's excellent Bose sound system) but I see someone didn't like that.

I have to be honest, I cannot compare this to anything else in Santo Domingo, so don't know what the competition is like, but this hotel is very good for my purposes and I would come back.

So, what is confusing? Well, for me a Holiday Inn is an average hotel, not a budget hotel, not a luxury hotel. It seems to me that things are overpriced (the food and bar) there is no free bottled water (which in my experience is common to find a couple of small bottles in your room as we are advised not to drink the tap water). And Finally, the bar on level 2 has veuve clicquot signage all over it. Who would come to a Holiday Inn to drink champagne? Perhaps this is the best place to drink locally? I do not know but it just doesn't seem to tally up with my opinion of Holiday Inn Hotels.

Anyway, all in all, 4 Stars, Very good. Cannot give 5 as it really isn't a top end hotel, but does what it should.

Room Tip: Try and be on the top floor, views aren't going to be good from anywhere.
See more room tips
  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, General Manager at Holiday Inn Santo Domingo, responded to this review, October 17, 2013
Dear Guest Mr. Joncooper:

We appreciate your comments and we are pleased to receive your impressions about the wonderful experience that has taken in the Hotel. It's something our Staff takes great pride in, so we value your feedback.

Holiday Inn Santo Domingo is characterized as modern, fresh and technological. Since its opening, on October 5, 2009, became the Hotel model for future structures in Latin America and the Caribbean, since it was constructed according to the guidelines and renewed standards of the Holiday Inn brand.

Thank you for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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262 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Chicago, Illinois
Top Contributor
126 reviews 126 reviews
51 hotel reviews
Reviews in 57 cities Reviews in 57 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed October 4, 2013

This hotel, like most Holiday Inns, is a "Good" hotel with "Good Service" and deserves a rating somewhere between "Average" and "Very Good." The room was spacious and clean and was comfortable, except during the first night when the air-conditioning worked poorly. The location is also convenient enough, although there was a lot of noisy "week-end revelry" taking place in streets nearby. (I'm afraid this is typical of the Dominican Republic). The breakfast buffet was acceptable but--like everything else--not outstanding.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, General Manager at Holiday Inn Santo Domingo, responded to this review, October 7, 2013
Dear Guest William Godley:

Thank you so much for your review of our hotel and we appreciated your visit from Chicago. We are pleased to hear you enjoyed your stay with us and that you feel you received great service.

It’s something our Staff takes great pride in, so we value your feedback and thank you for reaffirming our commitment to "Great Hotels Guests Love".

Thanks again for staying with us and we hope to see you in your next visit to Santo Domingo.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 28, 2013 via mobile

The staff is very professional and attentive. The hotel is centrally located and well maintained. I have been visiting the DR at least once a month
For the past two years, I have been very satisfied
With the hotel.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, General Manager at Holiday Inn Santo Domingo, responded to this review, September 30, 2013
Dear Guest Rtheryoung:

We appreciate your comments and we are pleased to receive your impressions about the wonderful experience that has taken in the Hotel. It's something our Staff takes great pride in, so we value your feedback.

Holiday Inn Santo Domingo is characterized as modern, fresh and technological. Since its opening, on October 5, 2009, became the Hotel model for future structures in Latin America and the Caribbean, since it was constructed according to the guidelines and renewed standards of the Holiday Inn brand.

Thank you for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbridge, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 24, 2013

This is a beautiful hotel in Santo Domingo! We stayed here with our two kids and the room was perfect! I really liked that the pillows were labeled firm and soft, the room was very clean, had a stocked mini bar, microwave, double beds that were very comfortable, two flat screen tv's (so we watched one and our kids watched the other) and a little lounge area and most importantly air conditioning. The view was really nice (my favorite is the super tall pine tree directly across the street from the hotel) This has a roof top pool which my kids really enjoyed. The casino next to the hotel isn't worth it but the hotel is in walking distance to great shopping, museums and dining. My only complaint was that our room was under the pool so we could hear the water above us but next time we are in SD, we will return to this hotel.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, General Manager at Holiday Inn Santo Domingo, responded to this review, September 25, 2013
Dear Guest KayaBarcelona:

Thank you so much for your review of our hotel and we appreciated your visit from Woodbridge, Virginia. We are pleased to hear you enjoyed your stay with us and that you feel you received great service.

It’s something our Staff takes great pride in, so we value your feedback and thank you for reaffirming our commitment to "Great Hotels Guests Love".

Thanks again for staying with us and we hope to see you in your next visit to Santo Domingo.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, Costa Rica
Top Contributor
72 reviews 72 reviews
23 hotel reviews
Reviews in 38 cities Reviews in 38 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed September 22, 2013

Very expensive to what you receive and in comparison to other hotels in Santo Domingo. Modern construction, nice and big rooms (although noisy), internet extremely slow (almost useless), mediocre service at front desk, even it´s a not smoking hotel had to change room due to smell, nice breakfast.
Will not stay again, there are better and cheaper hotel in the city.

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, General Manager at Holiday Inn Santo Domingo, responded to this review, September 25, 2013
Dear Mr. Fechavo:

On behalf of the entire staff of the Holiday Inn Santo Domingo I would like to thank you for taking the time to provide us your comments about the experience that you had in our Hotel. We are very sorry for the disappointment we have caused you. Thank you for bringing this to our attention.

Thanks again for staying with us and we hope to see you in your next visit to Santo Domingo.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Jamaica
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 22, 2013

Lovely hotel, staff are great and very relaxed and very central. I stayed for 4 nights and and again for a night after traveling the country on the 3rd and 5th floor....King room very comfortable. the bars and resturatant within 5 minutes walking distance.

Room Tip: 3rd or 5th floor were great
See more room tips
  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, General Manager at Holiday Inn Santo Domingo, responded to this review, September 25, 2013
Dear Mr. Ronan:

We appreciate your comments and we are pleased to receive your impressions about the wonderful experience that has taken in the Hotel. It's something our Staff takes great pride in, so we value your feedback.

Holiday Inn Santo Domingo is characterized as modern, fresh and technological. Since its opening, on October 5, 2009, became the Hotel model for future structures in Latin America and the Caribbean, since it was constructed according to the guidelines and renewed standards of the Holiday Inn brand.

Thank you for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 8, 2013

I just loved this hotel. The only thing I would change is that they charged me in local currency (pesos) and couldn't do it in US$.

The rooms were great. Spacious and neat. The bed was very confortable with pillows with beautiful labes saying either firm or soft....you choose!

The included breakfast was diverse and good. Not just a little continental breakfast as in many other hotels.

I will definately go back to this hotel when visiting Dominican Republic.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, General Manager at Holiday Inn Santo Domingo, responded to this review, September 9, 2013
Dear Guest:

Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received great service.

It’s something our Staff takes great pride in, so we value your feedback and thank you for reaffirming our commitment to "Great Hotels Guests Love".

Thanks again for staying with us and we hope to see you in your next visit to Santo Domingo.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Santo Domingo

Address: Av Abraham Lincoln 856, Santo Domingo 3164, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Santo Domingo
#4 Spa Hotel in Santo Domingo
#6 Business Hotel in Santo Domingo
#7 Family Hotel in Santo Domingo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Santo Domingo 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
The Hotel Holiday Inn Santo Domingo, located in the Business District on Santo Domingo city, welcomes business and leisure travelers. Our Hotel is conveniently located within walking distance of numerous large companies and important corporate buildings. In addition, families and business travelers will enjoy the complete list of restaurants, bars, disco, shopping centers among other interesting attractions located within a short walk of the hotel. ... more   less 
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Also Known As:
Holiday Inn Santo Domingo Hotel Santo Domingo

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