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“Best alternative for business in Town” 4 of 5 stars
Review of Holiday Inn Santo Domingo

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Holiday Inn Santo Domingo
3.5 of 5 Hotel   |   Av Abraham Lincoln 856, Santo Domingo 3164, Dominican Republic   |  
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Ranked #8 of 75 hotels in Santo Domingo
Miami
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“Best alternative for business in Town”
4 of 5 stars Reviewed March 20, 2013 via mobile

If you are in a business trip, this is the place. Excellent service and brand new amenities. The staff is very friendly and always wiling to help.

The rooms are very comfortable with complementary wifi and a Nespresso for coffee lovers.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, General Manager Assistant at Holiday Inn Santo Domingo, responded to this review, March 21, 2013
Dear Guest:

We appreciate your comments and we are pleased to receive your impressions about the wonderful experience that has taken in the Hotel. It's something our Staff takes great pride in, so we value your feedback.

Holiday Inn Santo Domingo is characterized as modern, fresh and technological. Since its opening, on October 5, 2009, became the Hotel model for future structures in Latin America and the Caribbean, since it was constructed according to the guidelines and renewed standards of the Holiday Inn brand.

Thank you for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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221 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
San Francisco, California
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 16, 2013

I was recommended to the Holiday Inn Santo Domingo as the most modern, reliable hotel in Santo Domingo. Instead I had one of the worst experiences in my life, and completely inexcusable from a hotel which claims to be the best in the city. I arrived at the airport in early afternoon and had business meetings until 9:30 pm at which time I checked in. The manager on duty, Anna, informed me that there was a tour group of 10 rooms in that was supposed to check out, but had not. I informed her that it was now around 10 hours past their check out time, and that it was the hotel's responsibility to get me checked in at this rather late hour in a city known for heightened crime. She eventually told me that the group was somewhere near the border of Haiti, and wouldn't be back for at least 6 hours. I insisted that even more reason to simply contact the group, and ask their permission to move one person's belongings into another room. I told her that it's only common courtesy to move belongings from one of the 10 rooms to another when one is what amounts to 15 hours late in checking out.

She not only refused to contact the group, but she advised me that she had tried to contact me by phone that afternoon to advise me of the problem. It became clear to me that this was all a lie - she never tried to contact me, and clearly, since she was not even willing to make a courtesy call to make the request of the group. they most likely didn't even exist. I asked to talk to her boss, but all she and a security manager could do where to make phone calls and later advise me that no one would talk to me and nothing could be done. By 11 pm, I had no alternative but to accept their offer of moving me to what they called a "5-star" hotel down the street. I knew this could not be the case and sure enough it was a flea bag hotel with air conditioning that did not work.

While there are not many alternatives in Santo Domingo, I would highly recommend staying away from the Holiday Inn. If you can't trust their management, it gives one a very unsettled feeling to be staying at their establishment.

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, General Manager Assistant at Holiday Inn Santo Domingo, responded to this review, March 21, 2013
Dear Guest:

On behalf of the entire staff of the Holiday Inn Santo Domingo I would like to thank you for taking the time to express your comments. We are very sorry for the disappointment we have caused by moving from hotel after their long journey.

Again thank you for your sincere comments. Opinions as valuable as yours help us to improve our standards, so we can provide the service you as valuable guest, expect and deserve.

We look forward to a future visit to have a new opportunity to provide high quality service you deserve as our valued guest of Holiday Inn.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 9, 2013

Very welcoming and accommodating check in staff. Stayed in a room on the 9th floor. very clean and spacious. Good size bathroom, good water pressure in the shower. King size bed very comfortable, with plenty of soft cushy pillows. Nice bar lounge and good Italian themed restaurant should you decide to stay in for dinner, waiters friendly and efficient. Only blemish on the 2 night stay, Wi-Fi connection erratic.

Room Tip: Executive Suites on the 9th floor
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, General Manager Assistant at Holiday Inn Santo Domingo, responded to this review, March 11, 2013
Dear MagBic:

We appreciate your comments and we are pleased to receive your impressions about the wonderful experience that has taken in the Hotel. It's something our Staff takes great pride in, so we value your feedback.

Thank you for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DC
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 4, 2013

This is a beautiful Holiday Inn! Feels more like a boutique Hotel. The decor is modern and up to date. Rooms are spacious and the beds are comfortable. The Hotel itself is not large so it probably does not cater to large business meetings (a good thing). However, the walls are a bit thin and the noise level was bothersome a couple of nights. The pool is on the 8th floor and rather small and shallow but the setting is nicely done. The pool was closed for an event during our stay which was a real disappointment. However, the staff responded with free transportation to a sister hotel pool on the "malecon". The location of this Hotel is excellent.... walking distance to the "Blue Mall", "Valentino Ice Cream", Adriano Tropical ( typical Dominican Food) and much more. Overall, I would have to say the best thing about this hotel is the SERVICE! Excellent!

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, General Manager Assistant at Holiday Inn Santo Domingo, responded to this review, March 7, 2013
Dear Guest:

Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received great service.

It’s something our Staff takes great pride in, so we value your feedback and thank you for reaffirming our commitment to "Great Hotels Guests Love".

Holiday Inn Santo Domingo is characterized as modern, fresh and technological. Since its opening, on October 5, 2009, became the Hotel model for future structures in Latin America and the Caribbean, since it was constructed according to the guidelines and renewed standards of the Holiday Inn brand.

Thanks again for staying with us and we hope to see you in your next visit to Santo Domingo.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona
Senior Contributor
40 reviews 40 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed March 1, 2013

Behind a superb staff, I've found many miserly aspects:

Very poor internet access included in the rate. If you manted more speed you had to pay.

Automatic control of lights on, you have to keep moving, if not light goes off.

Breakfast not included, and just an expresso coffee is out of the breakfast rate.

Small reception in just the front door with small capacity.

The first two days the swiming pool was closed due an event (presentation of a singer) that give money to HI, a crowd of strangers wandering around and no compensation for guests. The following two days close due maintenance.

Poor amenities, some extras are paying

Airplane style windows, imposible to open for fresh air.

My room was one that had communication door with the one next door. Through this thin door I could listen to all the activity of the neighbour. And the neighbour mine. Also I could listen all the activity in the corridor

This will prevent me to come back, and I believe to any other HI.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, General Manager Assistant at Holiday Inn Santo Domingo, responded to this review, March 5, 2013
Dear Guest:

Thank you so much for your review of our hotel and we appreciated your visit from Barcelona. On behalf of the entire staff of the Holiday Inn Santo Domingo I would like to thank you for taking the time to express your comments. We value your feedback.

Thanks again for staying with us and we hope to see you in your next visit to Santo Domingo.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san juan, puerto rico
Top Contributor
176 reviews 176 reviews
4 hotel reviews
Reviews in 35 cities Reviews in 35 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed February 28, 2013 via mobile

Staff is amazing and always willing to help.
Lots of spa to have a quite coffee and a breakout meeting. Meet atyou the pool roof area after theyou kid leave and enjoy a cool view of the city. BUT bedrooms could use more light, and the beautiful wood accents make for some intra room and hall noise ....other than that it's a jem.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, General Manager Assistant at Holiday Inn Santo Domingo, responded to this review, March 1, 2013
Dear Guest Maria:

We appreciate your comments and we are pleased to receive your impressions about the wonderful experience that has taken in the Hotel. It's something our Staff takes great pride in, so we value your feedback.

Thanks again for staying with us and we hope to see you in your next visit to Santo Domingo.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed February 14, 2013 via mobile

The hotel was ok for a business trip, except for the fact there is absolutely no sound control from room to room and thru floors, I guess, judging from the fact I could simultaneously hear what was going on in 3 rooms around me... These weren't loud people; regular conversations can be heard clearly across walls... Same for steps, flushes, luggage, hair dryer and so forth.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, General Manager Assistant at Holiday Inn Santo Domingo, responded to this review, February 18, 2013
Dear BeachFairy:

We appreciate your comments and we are pleased to receive your impressions about the experience that has taken in the Hotel. We value your feedback.

Holiday Inn Santo Domingo is characterized as modern, fresh and technological. Since its opening, on October 5, 2009, became the Hotel model for future structures in Latin America and the Caribbean, since it was constructed according to the guidelines and renewed standards of the Holiday Inn brand.

Thank you for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Santo Domingo

Address: Av Abraham Lincoln 856, Santo Domingo 3164, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Santo Domingo
#4 Business Hotel in Santo Domingo
#5 Romantic Hotel in Santo Domingo
#7 Family Hotel in Santo Domingo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Santo Domingo 3.5*
Official Description (provided by the hotel):
The Hotel Holiday Inn Santo Domingo, located in the Business District on Santo Domingo city, welcomes business and leisure travelers. Our Hotel is conveniently located within walking distance of numerous large companies and important corporate buildings. In addition, families and business travelers will enjoy the complete list of restaurants, bars, disco, shopping centers among other interesting attractions located within a short walk of the hotel. ... more   less 
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Also Known As:
Holiday Inn Santo Domingo Hotel Santo Domingo

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