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“Unprofessional” 1 of 5 stars
Review of Holiday Inn Santo Domingo

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Holiday Inn Santo Domingo
3.5 of 5 Hotel   |   Av Abraham Lincoln 856, Santo Domingo 3164, Dominican Republic   |  
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Ranked #9 of 76 Hotels in Santo Domingo
Buenos Aires, Argentina
Top Contributor
93 reviews 93 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
49 helpful votes 49 helpful votes
“Unprofessional”
1 of 5 stars Reviewed January 17, 2013

Had a terrible experience with this hotel. After paying for a room for one night on my way to St Barts, I arrived to the hotel to find they did not have the room I paid for. I called the hotel before I left Buenos Aires, knowing that it is better to confirm that to be sorry. They confirmed the room that has been paid in full and told me they were expecting me. To make a long story short, after being on planes and airports for over 14 hours they sent me to a rundown hotel in the area. I needed a place to sleep so what can one do? Just go wherever they told you to go, it was already night time.
By the way, they charge USD 200 a night, which is not cheap for a place like this.

Room Tip: Good luck with your reservations, it doesn't matter you confirm beforehand.
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  • Stayed January 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Asistente del Gerente General at Holiday Inn Santo Domingo, responded to this review, January 31, 2013
Dear Mr. Troglia,
 
On behalf of the entire staff of the Holiday Inn Santo Domingo I would like to thank you for taking the time to express your comments about the inconvenience that our hotel was in relation to your booking. We are very sorry for the disappointment we have caused by moving from hotel after their long journey.

Again thank you for your sincere comments. Opinions as valuable as yours help us to improve our standards, so we can provide the service you as valuable guest, expect and deserve.
 
We look forward to a future visit to have a new opportunity to provide high quality service you deserve as our valued guest of Holiday Inn.


Sincerely,
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261 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Panama City, Panama
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 27, 2012

I have stayed at the Holliday in other countries, but this is the first time the charge diferent prices per day and increasing, do not make sense.
The service is ok, they do not have WiFi all over the hotel, the location is great for business

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Holiday Inn Santo Domingo, responded to this review, January 3, 2013
Dear Guest Frymores:

Thank you so much for your review of our hotel and we appreciated your visit from Panama. We are pleased to hear you enjoyed your stay with us and that you feel you received great service.

Your observation about rate, it's important, but Holiday Inn Santo Domingo Hotel, occupies one of the first position in rates and It has one of the first places as the best Hotel of the city, so it is not considered as the same that you have known in the others Countries.

The hotel is characterized as modern, fresh and technological. Since its opening, on October 5, 2009, became the Hotel model for future structures in Latin America and the Caribbean, since it was constructed according to the guidelines and renewed standards of the Holiday Inn brand.

Thanks again for staying with us and we hope to see you in your next visit to Santo Domingo.

Sincerely,
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Nanaimo, Canada
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed December 18, 2012

We needed a place to stay for the night that wasn't too far from the Estadio Olimpico for a concert we were attending. This hotel lives up to and goes well above Holiday Inn standards. The hotel itself is beautiful - impeccable even. Everything was spotlessly clean and perfectly maintained. The staff were friendly and welcoming. We didn't have much time but we made a point of visiting and enjoying the rooftop pool on the morning that we left. Our room rate included breakfast and we were once again impressed by the friendly staff as well as the many tasty hot and cold food options. We will definitely be staying here again next time we need a place in Santo Domingo!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Holiday Inn Santo Domingo, responded to this review, January 3, 2013
Dear PrincesseEm:

We appreciate your comments and we are pleased to receive your impressions about the wonderful experience that has taken in the Hotel. It's something our Staff takes great pride in, so we value your feedback.

Holiday Inn Santo Domingo is characterized as modern, fresh and technological. Since its opening, on October 5, 2009, became the Hotel model for future structures in Latin America and the Caribbean, since it was constructed according to the guidelines and renewed standards of the Holiday Inn brand.

Thank you for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 10, 2012

We'd moved from a hotel in the old city for some business meetings. The old city has a great deal of charm, but this was the better hotel by far. Outside was hot and the rooms were ice cold (by my own choice). There was plenty of space. It was clean, quiet and offered excellent value.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Holiday Inn Santo Domingo, responded to this review, January 3, 2013
Dear Guest Rtwwith3kids:

Thank you so much for your review of our hotel and we appreciated your visit from Australia. We are pleased to hear you enjoyed your stay with us and that you feel you received great service.

It’s something our Staff takes great pride in, so we value your feedback and thank you for reaffirming our commitment to "Great Hotels Guests Love".

Thanks again for staying with us and we hope to see you in your next visit to Santo Domingo.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Russell, Kansas
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 8, 2012 via mobile

I stayed at the hotel for two weeks on business. the staff was excellent and the restaurant was great. Located in walking distance of several restaurants. Somehow my closet started leaking water, however the staff moved me to a new room right away and offered complimentary dry cleaning of any wet clothes. They also brought complimentary fruit and chocolates to my room the next day. Overall a great experience.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Holiday Inn Santo Domingo, responded to this review, January 3, 2013
Dear Guest Kansas 231guy:

We appreciate your comments and we are pleased to receive your impressions about the wonderful experience that has taken in the Hotel. For our staff, it is very important to take in to account the details of customers who feel recognized and distinguished.

At the Hotel, we assume with responsibility the service, quality and the attention to our visitors, which leads us to offer them the best every day.

Thank you for being part of our commitment, "Great Hotels Guests Love". We hope that when your return to Santo Domingo, staying again with us.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed December 8, 2012

I equate holiday inn to a discount hotel. Usually a little run down, but a bargin. This Holiday Inn keeps the bargin, but dispels all the other misconceptions. Modern, Clean, comfortable rooms. Fast internet, good food, great service. Also well located.

From the moment I was greeted at the door, till I left... Service was outstanding, all the staff say hello and are very responsive to your needs.

As a business traveler I will return to this hotel and I would recommend it.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Holiday Inn Santo Domingo, responded to this review, December 15, 2012
Dear Aquaman0601:

We appreciate your comments and we are pleased to receive your impressions about the wonderful experience that has taken in the Hotel. For our staff, it is very important to take into account the details of customers who feel recognized.

Holiday Inn Santo Domingo is a modern, fresh and technological hotel. Since its opening, on October 5, 2009, became the Hotel model for future structures in Latin America and the Caribbean, since it was constructed according to the guidelines and renewed standards of the Holiday Inn brand. The quality and service, it is a priority for us and we feel happy for your appreciations.

Thank you for being part of our commitment "Great Hotels Guests Love"

We hope that you come back to Santo Domingo, will be happy to receive you again.!

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jerome, Idaho
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 7, 2012

Two of the other reviews sum up this great property - not a typical Holiday Inn, and a great business hotel. I felt safer there than at another (much higher-end) hotel on the water. The rooms were modern and attractive, and the funky interior was always well kept. Service was personalized, friendly, and proactive. Food and beverage product was unique, varied, and excellent. This hotel is extremely proud of its 'green' facilities - the lights and TV go off when you leave your room (but they come back on exactly how you left them when you reenter the room), and finishes were appealing and often high-end. Hotel features and amenities were as expected at a higher-category hotel, and the atmosphere was very vibrant. The reason 'cleanliness' was not given the high score is that vacuuming throughout was not very good, though everything else was. I would (and have) recommend this hotel to ANYONE going to Dominican Republic.

Room Tip: Can't recall directions, but my room faced the large home decor stores; the only problem I had w...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Holiday Inn Santo Domingo, responded to this review, December 15, 2012
Dear Joni K:

We appreciate your comments and we are pleased to receive your impressions about the wonderful experience that has taken in the Hotel.

For our staff, it is very important to take into account the details of customers who feel recognized and distinguished.

Holiday Inn Santo Domingo is characterized as modern, fresh and technological. Since its opening, on October 5, 2009, became the Hotel model for future structures in Latin America and the Caribbean, since it was constructed according to the guidelines and renewed standards of the Holiday Inn brand.

Thanks again for staying with us and We hope to see you soon.

Thank you for choosing us!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Santo Domingo

Address: Av Abraham Lincoln 856, Santo Domingo 3164, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Santo Domingo
#4 Spa Hotel in Santo Domingo
#6 Business Hotel in Santo Domingo
#7 Family Hotel in Santo Domingo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Santo Domingo 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
The Hotel Holiday Inn Santo Domingo, located in the Business District on Santo Domingo city, welcomes business and leisure travelers. Our Hotel is conveniently located within walking distance of numerous large companies and important corporate buildings. In addition, families and business travelers will enjoy the complete list of restaurants, bars, disco, shopping centers among other interesting attractions located within a short walk of the hotel. ... more   less 
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Also Known As:
Holiday Inn Santo Domingo Hotel Santo Domingo

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