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“Great Surprise in Santo Domingo!” 5 of 5 stars
Review of Holiday Inn Santo Domingo

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Holiday Inn Santo Domingo
3.5 of 5 Hotel   |   Av Abraham Lincoln 856, Santo Domingo 3164, Dominican Republic   |  
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Ranked #5 of 76 Hotels in Santo Domingo
Certificate of Excellence
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great Surprise in Santo Domingo!”
5 of 5 stars Reviewed June 24, 2012

This hotel was an amazing surprise, is a brand new Holiday Inn Express and It is perfect for business trips, rooms are very clean and spacious. The service was perfect and the food really good. It doesn't look like a Holiday Inn but like a really modern Hotel Boutique.

  • Stayed September 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, General Manager Assistant at Holiday Inn Santo Domingo, responded to this review, February 19, 2013
Dear Jhonnyssd:

We appreciate your comments and we are pleased to receive your impressions about the wonderful experience that has taken in the Hotel. It's something our Staff takes great pride in, so we value your feedback.

Holiday Inn Santo Domingo is characterized as modern, fresh and technological. Since its opening, on October 5, 2009, became the Hotel model for future structures in Latin America and the Caribbean, since it was constructed according to the guidelines and renewed standards of the Holiday Inn brand.

Thank you for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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365 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San José, Costa Rica
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed June 22, 2012

This hotel has the look and feel of a new, modern hotel, in a city where, despite the amount of tourism, most hotels show serious signs of aging. Although there is no luxury but only basic comfort, it should appeal to most business travelers. The location is convenient; room size is good enough for business purposes and short trips, room service food is very good and fast. Minor inconvenience: glass bathroom doors are heavy and difficult to manage.

Room Tip: Look for rooms on the North side, the parking lot on the South side generates noise
See more room tips
  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Santo Domingo, responded to this review, August 2, 2012
Dear Jose A,

Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. We are delighted to know that you liked our location, size of the room, and room service. It encourages our team members to work even harder and consistently delight our guests. However, I am sorry that you were inconvenienced by the bathroom door. Thank you for bringing this to our attention as this will be looked into.

To better assist you on your next stay, please do not hesitate to approach the manager on duty.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 19, 2012

The hotel was clean, safe, nicely ornamented, staff was cordial, check out was quick and location was excellent. It was my first stay there and I will for sure return in my next business trips.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, General Manager Assistant at Holiday Inn Santo Domingo, responded to this review, February 19, 2013
Dear Guest Ramirje:

Thank you so much for your review of our hotel and we appreciated your visit from Miami. We are pleased to hear you enjoyed your stay with us and that you feel you received great service.

It’s something our Staff takes great pride in, so we value your feedback and thank you for reaffirming our commitment to "Great Hotels Guests Love".

Thanks again for staying with us and we hope to see you in your next visit to Santo Domingo.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Makati, Rizal, Philippines
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed June 15, 2012

My wife and I stayed here for 10 days in April 2012 as part of a business/vacation trip to the DR. The property is fairly new, perhaps about 3-4 years old and it still looks great. We were offered an upgrade promo for an additional $45/night that included daily breakfast for two, choice from the special rooms on the 8th floor plus access to the exclusive lounge and 4 pieces of laundry free. This was definitely worth it as it put us on the floor with the gym and roof deck pool. The only caveat is to pick a room away from the lounge. We had one adjacent to it and there was slight noise from the other patrons until 1am. As for dining options, the daily breakfast buffet was adequate though nothing too extensive or diverse. We started noticing a pattern of repeating choices as our stay went on. Still, there are many dining options around the hotel's immediate area. There's also a casino on the ground floor of the hotel but as we are not gamblers, we did not check this out. The staff were friendly enough, though not warm. The property did it's job and kept us comfortable, so I'd definitely choose it again next time I have to go back to the DR.

Room Tip: The $45 upgrade is worth it for a longer stay. The rooms are nicer and the lounge has food and drink...
See more room tips
  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, General Manager Assistant at Holiday Inn Santo Domingo, responded to this review, February 19, 2013
Dear Guest:

Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. It encourages our team members to work even harder and consistently delight our guests. Thank you for bringing this to our attention as this will be looked into.

Thanks again for staying with us and we hope to see you in your next visit to Santo Domingo.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lantana, Florida
Level Contributor
87 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed June 13, 2012

recently switched to this hotel for business travel. excellent change and i will not be returning to prior hotel. rooms are modern clean, bathrooms modern and functioning, towels good, internet good. Restaurant is very good, prices comparable to other hotels- fresh, delicious food and attentive service. i had read of noise issues on other reviews and experienced none. the only problem was the air conditioning turns off when you leave the room and with the heat in the afternoon it is not always pleasant. over all, this is a very good place to stay.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, General Manager Assistant at Holiday Inn Santo Domingo, responded to this review, February 19, 2013
Dear Guest:

Thank you so much for your review of our hotel, we appreciated your visit from Lantana, Florida. We are pleased to hear you enjoyed your stay with us and that you feel you received great service.

It’s something our Staff takes great pride in, so we value your feedback and thank you for reaffirming our commitment to "Great Hotels Guests Love".

Thanks again for staying with us and we hope to see you in your next visit to Santo Domingo.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MUSKEGON
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 26, 2012

Walls and windows are thin.Base of the tolet leaked all over.can hear the person on there cell phone in the next room.loud music all night long outside.extra charge to meet some one for dinner.watch your'e mini bar charges.Restaurant and room service very slow.Front desk staff could care less.

  • Stayed April 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Santo Domingo, responded to this review, June 7, 2012
Dear TRAVELJACKMuskegon,

I would like to thank you for your review and apologize that your experience with our hotel did not meet your expectations. I would greatly appreciate further information regarding your stay in order that I can investigate further.

I have sent you a private message to obtain additional details about your experience.

Thanks,
Brenda J.
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 29, 2012

The hotel is beautiful and everything is well kept and clean; the pool area and the fitness center located at the eight floor are awesome. Great rooms and the breakfast is great

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, General Manager Assistant at Holiday Inn Santo Domingo, responded to this review, February 19, 2013
Dear Guest:

We appreciate your comments and we are pleased to receive your impressions about the experience that has taken in the Hotel. We value your feedback.

Holiday Inn Santo Domingo is characterized as modern, fresh and technological. Since its opening, on October 5, 2009, became the Hotel model for future structures in Latin America and the Caribbean, since it was constructed according to the guidelines and renewed standards of the Holiday Inn brand.

Thank you for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Holiday Inn Santo Domingo

Address: Av Abraham Lincoln 856, Santo Domingo 3164, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Santo Domingo
#2 Business Hotel in Santo Domingo
#3 Family Hotel in Santo Domingo
#4 Romantic Hotel in Santo Domingo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Santo Domingo 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
The Hotel Holiday Inn Santo Domingo, located in the Business District on Santo Domingo city, welcomes business and leisure travelers. Our Hotel is conveniently located within walking distance of numerous large companies and important corporate buildings. In addition, families and business travelers will enjoy the complete list of restaurants, bars, disco, shopping centers among other interesting attractions located within a short walk of the hotel. ... more   less 
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Also Known As:
Holiday Inn Santo Domingo Hotel Santo Domingo

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