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“Excellent Stay” 5 of 5 stars
Review of Hotel Plaza Naco

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Hotel Plaza Naco
3.5 of 5 Hotel   |   Calle Presidente Gonzalez #10, esq. Tiradendes | NACO, Santo Domingo 30228, Dominican Republic   |  
Hotel amenities
Ranked #22 of 76 hotels in Santo Domingo
Santo Domingo, Dominican Republic
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Excellent Stay”
5 of 5 stars Reviewed September 3, 2013

Great rooms and service. Very convenient parking lot. Also the location with many bar & restaurant options. Breakfast buffette with made to order omelettes and fresh frutis & juices. Price is OK, but can include some seasonals special rates, maybe in combination with specials in the Restaurant, or the first floor dance bar.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPlazaNaco, E-Commerce at Hotel Plaza Naco, responded to this review, September 5, 2013
Thank you for yours comments at this time we are preparing a package which will include discounts at our restaurants and bars.

Please be on the look out for our upcoming discount packages. It would be a pleasure to welcome you once again.


Brenda Montás
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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114 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Miami
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2013

I stayed ay a Casio/hotel when I arrived but moved to the recommended hotel Naco. I had a very nice stay, clean modern rooms, a friendly staff, very good food at nice restaurant. Located
minutes from everything you will need.
Next time I am in Santo Domingo i will stay there.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPlazaNaco, E-Commerce at Hotel Plaza Naco, responded to this review, August 30, 2013
Dear guest,

We are glad that you had a pleasant stay in with us. Thank you for taking the time to comment. It would be a pleasure to welcome you once again.

Looking forward to your next visit
Brenda Montás
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
miami
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 25, 2013

The hotel is supposed to be re-invented, the pictures in the internet are beautiful, the price is right and for what I have gathered the reviews are excellent, I went there for business Aug 19 -24 the check-in /check out fast and excellent BUT key to the room did not work, the next day when we came back from work the walls were wet either from the roof or the air conditioned, they change me to another room probably with the same problem because the bathroom towels were humid and the whole room smelled funny I put the TV on and it did not work. I called and they came fast to repair it, went down stairs to the business center but they told me it closed at 5:00 p.m. Went back up to my room at the 7th floor there were water spots in the hallway coming from the roof. The restaurant had old bread and no red wine. The service indeed was super, so many problems, so many people fixing them and so many tips given. The beds were very good and the Wi-Fi had great reception.......did I forget to tell you that the toilet didn't go down? What a week, what an experience!

Room Tip: find out if A?C problem or wetness was repaired if you go this month or next stay away from 7th floo...
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  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPlazaNaco, International Sales Manager at Hotel Plaza Naco, responded to this review, August 27, 2013
Good Day

Thank you for your comments, we wish to emphasize our commitment to making your stay with us a most pleasant experience. As per the points outlined we haven taken immediate actions to correct them, please feel secure of our intent to correct any situation which arise during your stay with us.

We take this opportunity to extend an invitation to visit our property once again, I guarantee a most pleasant experience. Please feel free to reserve directly with me at jortiz@hotelplazanaco.com

Respectfully
Juan Carlos Ortiz
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Mosinee, Wisconsin
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 6, 2013

We stayed here for a week while doing a medical clinic in the area. Great room, air conditioner was easy to use and kept the room really cool to sleep. Also quiet rooms so that you can sleep. The food in the resturants was extremely good. The staff helped so much and the dining room staff and front desk spoke english enough to help us. Highly reccomend this hotel when in the Santo Domingo area.

Room Tip: King bedroom very comfortable
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Romana, Dominican Republic
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 13, 2013

Excellent service in a re-invented hotel. Reception, dining room, maintenance and housekeeping staff's attitude and attentiveness were exceptional…not too intrusive but always asking if we needed anything else to make our 2 night stay more comfortable.

Room was very good and clean, apart from the lack of hot water in the showers in both the morning and evening. King size bed was exceptionally comfortable. Air-con a bit noisy but still functioned well.

Breakfast buffet was varied in choice…hot and cold foods, fruits, cereals, breads, juice and smoothies (made to order) bar. Only gripe about the drinks is that the coffee wasn't good…not Cafe Santo Domingo!!! Shouldn't you they be offering the Dom.Rep's predominant coffee?

Compared to other SDQ 4* hotels that we've stayed in, it's definitely the best one we've used for service and conditions of room and hotel. The 3rd floor parking area needs to be given a makeover! Overall, a really good experience and good value.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 7, 2013 via mobile

I wasn't sure how much I would like it since the older hotel Clarion was a dump. This is NO longer that old hotel. Rooms are new, clean and come with your ipod docking station and hairdryer. Breakfast and wifi is excellent. Ladies ask the front desk about Oasis Day Spa. Super affordable and does a great job and right in the hotel mini mall. I had a great blowout for about $7.00. Unheard of near hotels where you can expect to pay $40-$60 for the same service. Unless of course you want to venture into unknown sketchy neighborhoods for other options.
Pizzarelli at the mini mall is decent and you're in walking distance of Office Depot, Hardware, electronic, toy Stores, ice cream & bakery shops. I traveled with non-walking types and the cab service had a minimum fee of $6 appx to nearby Chef Pepper, Market, and Wendys. Decent food choices. At night the neighborhood is fun with plenty of young and kinda upscale options.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPlazaNaco, E-Commerce at Hotel Plaza Naco, responded to this review, July 11, 2013
Thank you very much for taking the time to write your reviews and comments. Our mission is to make your stay even better, so your feedback is very helpful for us. We are very proud that you had a good time and had a comfortable stay.

We hope to see you soon.

Best Regards,

Hotel Plaza Naco
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Lyon, France
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 5, 2013

Hi all,
i have mixed feeling after my stay in this Hotel.
The room was large and comfortable, the staff numerous and pleasant and the WIFI network nice and free, but several points were clearly an issue for me:
- the ventilation is a bit noisy, even with air conditioning stopped.
- no outside at all, no terrace, no patio, no garden.
- the swimming pool is closed and the work does not seem to make much progress(I hope I'm wrong but don't expect to swim there in the coming months)
- the restaurant place is very bad.There is no window, no light comes from the outside; the decor is mostly black and white with mirrors everywhere. This place is likely to give you the creeps.

As a conclusion, don't go to this hotel to enjoy any commodity, restaurant, swimming pool or bar... This makes the night rate a bit pricey all in all.

Regards
Sylvain

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPlazaNaco, E-Commerce at Hotel Plaza Naco, responded to this review, July 11, 2013
Thank you very much for taking the time to write your comments. Our mission is to make your stay even better, so your feedback is very helpful for us. We will consider your comments, which help us to improve.

With regard to your observation, we inform you that the pool area is being remodeled, in fact, is almost complete. The pool area has a restaurant (Tropical Rest.) that for reasons of remodeling, was also closed. Our restaurant Tropical has a terrace and is designed specifically for what you would have preferred at your stay.

Our other restaurant, Resto Festival, is what we have currently open. This restaurant is more classic, that's why it has  that decoration.

Sorry about the inconvenience.

We guarantee that you will notice the changes when you return.

We hope to see you soon!

Regards,
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Additional Information about Hotel Plaza Naco

Address: Calle Presidente Gonzalez #10, esq. Tiradendes | NACO, Santo Domingo 30228, Dominican Republic
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Santo Domingo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Plaza Naco 3.5*
Reservation Options:
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Also Known As:
Clarion Santo Domingo
Santo Domingo Clarion

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