I resided at the Plaza Naco in Santo Domingo, the Dominican Republic, on business. I am an extreme frequent flyer but am surely not extremely demanding. This hotel is well situated for business, definetly not for tourism as it is far from the beach and surely not in walking distance to take any kids to a familiar restaurant, hence treat the remarks hereafter with certain concern. For business travellers, also bear in mind that a couple of new hotels are about to open in the vicinity. It is a 3 star hotel at the best, has an atrium rising to the last floor (I guess some 10 floors) and the extreme smell of cooking rising into your room. All of which would not have disturbed me, if....
Upon my departure, Mr. Frederico Amarante Rodriguez (Gerente Recepcion) confronted me with the accusation of smoking in my room (far right on the fifth floor). I denied it. Without any hesitation, he responded having me on tape. I was shocked and asked whether the hotel seriously has cameras installed in the rooms. It took him a while to realize his grave mistake. Instead he corrected his accusation and claimed I was filmed by a security camera - not specifying where it was. Ironically I was residing on the FIFTH FLOOR. The security camera would have to be in a building accross and still pointed towards the inside of every room. Mr. Rodriguez behaved extremely arrogant and unprofessional and had no hesitation to charge me USD 100, a day rate which I - being in extreme hurry to catch a flight, reluctantly paid as the Security Manager was not available to show it to me.
It is about how you treat a guest, and despite my complaint to management about being filmed in my room, the hotel insisted on charging me the USD 100 fee!! In fact, if on security camera, the hotel would have noticed I exited the hotel to smoke at diverse hours. Maybe that is why the hotel tried to make a buck. Knowing I smoked.
I have never written a review on a hotel, this one compelled me to set some time aside to warn travellers of the impertinence of this insignificant and ungreatful 3 star hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 10, 2012
It is a pleasure to contact you while responding to your concerns.
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Our hotel is respectful of the established laws of our country, so we must ensure full compliance of these, in establishing a ban on smoking indoors.
The Hotel Plaza Naco belongs to a current NON-SMOKING hotel, and thereby contribute to the standards of living in harmony, supervised by the Ministry of Tourism.
Concern regarding the location of security cameras, we wish to inform you that all are found only in common areas and service of our hotel.
We are at your disposal,
Public Relations Department
Hotel Plaza Naco
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.