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“Hotel El Embajador” 5 of 5 stars
Review of Occidental El Embajador

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Occidental El Embajador
4.0 of 5 Hotel   |   Avenida Sarasota 65, Santo Domingo, Dominican Republic   |  
Hotel amenities
Ranked #3 of 74 hotels in Santo Domingo
Washington, District of Columbia, United States
1 review
1 helpful vote 1 helpful vote
“Hotel El Embajador”
5 of 5 stars Reviewed December 20, 2012

I love this place! The service is outstanding, the food is great, and the stay is always memorable.

The breakfast buffet is the best in town. There are many places to stay in Santo Domingo but we always decide on the Embajador and have never been disappointed.

Highly recommend!

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aurora147289, Director of Sales at Occidental El Embajador, responded to this review, January 14, 2013
Dear Mrs. Maria.

Thank you for providing feedback on your stay with us; I am glad to hear that we met your expectations100%. It was a pleasure serving you and thanks for continue to choose us.
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505 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Miami, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 27, 2012

I stay at this hotel as frequent as once a month due to business travel. It is an excellent hotel to stay. Great service. Every once in a while you have a mishap, but it is corrected. If you have a problem, talk to the closest supervisor and to Aurora. They will get it fixed quickly. The employees are good but some are excellent: Aurora-the manager, Carmona-lobby bartender and Victor- handling the omelet station every breakfast. I always liked a place where people remember me and what I order.

Other things:
TV is good.
Free Wifi with no hassles to sign on is great. This might be the only hotel in SD that does this.
Food is good and affordable.
If you are having a Presidente, get it from the lobby bar. It’s really cold.
Good business center.
Rooms are ok. I know they are going to start remodeling them.


If you want a well-known business hotel with history and legitimacy, stay here.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aurora147289, Director of Sales at Occidental El Embajador, responded to this review, November 29, 2012
Dear Mr. C. R

First of all I want to thank you for taking the time to write about your stay at Occidental El Embajador,
And for giving us such a high punctuation. It is always great to know that frequent travelers like you, really enjoys staying at our hotel. It was a pleasure serving you and hoping to see you I a near future!
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London, United Kingdom
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed November 16, 2012

If it wasn't for the coffee table book and the TV i would have no idea where I was by being in this room. So bland. Comfortable but bland.

The food is good, the pool lovely as are the grounds...the staff are also friendly. I just want something a little bit more unique in properties like this that make me feel like I am in somewhere different.

Is it five star as rated here? I would say 4 star...but for me it's not as high as that.

I don't speak spanish and the amount of staff who speak no English is high. A 5 star hotel should be multi lingual.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aurora147289, Director of Sales at Occidental El Embajador, responded to this review, November 21, 2012
Dear Mr. Phillipe,

First of all I will like to thank you for taking your time and write regarding your stay at Occidental El Embajador in Santo Domingo.
It is nice to hear that our staff services meet your expectations and that you found our pool and grounds just lovely, and so the food.
However, it is important to inform you that as early in January 20013, will be renovating all our rooms for a better customer comfort.
Once again we really appreciate your critic and we hope to receive you again in a near future
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Boston, Massachusetts, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 14, 2012

My review is for the month of August, when I was working as consultant for the World Bank. It was the worst time to have stayed at this hotel as every dignitary decided this was the place to stay during the DR president's inauguration. I felt that I was lost in the shuffle, and made it known to management; Aurora to be exact, via an email.

Not even a few hours later, she provided me with access to the executive lounge on the 5th floor, which you need to upgrade to if you are a business person. She invited me into her executive office to speak to me. Seriously! She offered to move me to a higher floor when the festivities were done. I ended up not taking her up on that offer as I got settled on the second floor.

A few mentions
1. Wi fi is super fast and the tv has all the channels you are use to in the U.S.
2. The pool area might be the best in the country with some of the best landscaping you will find.
3. Service is classic. I felt like Hyman Roth. Shoe shine kits and sponges every morning!
4. The hotel lobby has a 50's look; playing on it's rich past. Rooms have older furniture, but amenities are modern, and again reliable wI-FI EVERYWHERE and free.!!!
5. If you have any discomfort, management is serious about being attentive. I will take a staff of employees ready to do anything to improve your stay than empty promises from another hotel.
6. Front desk and business lounge staff are all fluent English speakers!
7. They can arrange cars for you and make sure that you aren't over charged.
8. Breakfast was decent. Fruit could have been fresher, but overall good stuff including an omelet bar.

This hotel definitely fits the business traveler. Having meetings here adds a sense of respect and class. You automatically win points with your business counter parts. If you have any issues, check in with management. Although they have a great pool, I am not sure it is super kid friendly. The gym is clean and modern.

Make sure to upgrade to the executive lounge especially if you need to meet with people. I would avoid staying on anything less than the 4th or 5th floor. I did not hear birds in my room, but you could hear them in the front of the hotel.

An English speaking staff makes this a go to place. The casino is ehhhh. No entertainment found in there and it is fairly bare bones. Security is top notch and parking is very easy. Italian and Chinese food restaurants are located right next door along with a salon and spa. McDonald's is down the block.

What started out frustrating in the beginning because of this huge event turned out to be a very comfy stay. I can see why all the dignitaries chose the hotel. Any issues speak with management seriously! It can make all the difference. Your NYC/Cambridge, MA trip adviser! Go crimson!

Room Tip: above or at 4th floor, upgrade if possible.
See more room tips
  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aurora147289, Director of Sales at Occidental El Embajador, responded to this review, November 15, 2012
Dear Mr. Dion,

First of all I will like to thank you for writing about your experience with us during your stay in the month of august.
It is nice to hear that we met your expectations’ and that our services suited your business travel life.

This positive critic is very valuable for me and for all our staff.

Hoping to receive you again in near future.
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Denton, Texas
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 10, 2012

I stayed here for a couple of days while in business. It is a hotel I believe from the 50's and you can see some old furniture in the rooms, but with a flat screen TV and and fast wifi. Made me feel in the past with the commodities of the present. Free Wifi makes me a happy camper.
Local calls are expensive, about 2 dollars a minute so watch out.
The restaurant Porche I believe is called, serves great pasta at dinner. The breakfast buffet was ok, I would like to see more local variety.
The pool is beautiful. I also spent some time at the casino where you have a chance to meet the locals and have lots of fun.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aurora147289, Director of Sales at Occidental El Embajador, responded to this review, November 22, 2012
Mr. Bambam.

First of all thanks for writing regarding your stay at Occidental El Embajador in Santo Domingo.
It is my pleasure to inform you that this property was built in 1956 by a Dominican Dictator named Trujillo. We are the most Iconic and Emblematic hotel of the city were most of the Presidents, Princess and artist around the world have stayed.
Overall we are happy that we meet your needs and we hope to host you again in a near future.
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Colombia
Top Contributor
60 reviews 60 reviews
51 hotel reviews
Reviews in 40 cities Reviews in 40 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed November 8, 2012

This hotel has been a great place to stay.

GOOD +++
Stuff is helpful and nice.
Food great.
Shower drain well - I point of this because most hotel problems it this.
Gym has few machines bt works.
Hotel is not new but it is well handle.
High Speed Wi-Fi

BAD ---
Room I was there 406 was with carpet and seems to be never vacum and some parts seems burnst- attached picture .
Room pointing to main entrance has a very birds sounds until late at night .. no bid deal but on te weeked I was there, it was like a party in front of hotel thah did not let me sleep.
Main road to entrance hotel does not have lights at night and appears to be scary. I walked here and does not feel safe ** but I never got any problem and i walked all nights.

Room Tip: Tried to get a non- main hotel entrance view because night parties on weekends will disturb you.
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aurora147289, Director of Sales at Occidental El Embajador, responded to this review, November 22, 2012
Dear Mr. Juan,

Thank you for choosing Occidental El Embajador in Santo Domingo and for writing about your experience with us.
We are thrilled to hear that most of all we meet your expectations. However regarding some of the points you just mentioned, I am excited to inform you that in January we are starting a total renovation of our rooms and all carpets will be removed.
Also I will like to inform you that El Embajador location is in the most secure neighborhood in the city.

We look forward to seeing you soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, FL
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 27, 2012

Built in 1955, the Occidental El Embajador must have been a stunner, but the look today is very dated.

The first room I was given overlooked the Hotel's Power/Utility facility and the noise was incredibly LOUD, like a city transit bus!

The second room faced the garden/pool and was suitably quiet. The room was large, with a king-size bed and comfy pillows and the bathroom had been remodeled. However, the electrical outlets were worn out and would not retain the plugs for my laptop and phone chargers.

The A/C was fine, and the walk-in closet was large and had an ironing board and a safe for storing valuables. While there was an in-room router providing a very strong WiFi signal, the internet connection was iffy, good one hour then slow or none the next. Ditto for the lobby.

The buffet breakfast was very good, but monotonous after the 2nd day.

I chose this hotel for its proximity to our office, but would not stay there again.

Room Tip: Ask for a room facing the garden/pool area.
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aurora147289, Director of Sales at Occidental El Embajador, responded to this review, November 29, 2012
Dear Mr. Rich,

First and foremost I would like to thank you for Visiting Occidental El Embajador. Please accept my sincere apologies for not covering your expectations during your stay.
As you just mentioned, our property was built in 1956, and we are the Iconic and most Emblematic hotel in the city. At the moment we are starting a complete renovation of our hotel in order to offer a more suitable comfort to our business travelers.
Hoping that someday in near future you can be able to experience the changes will make regarding our rooms.

It will be a pleasure serving you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Occidental El Embajador

Address: Avenida Sarasota 65, Santo Domingo, Dominican Republic
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Santo Domingo
#1 Business Hotel in Santo Domingo
#1 Casino Hotel in Santo Domingo
#1 Luxury Hotel in Santo Domingo
#3 Family Hotel in Santo Domingo
#10 Romantic Hotel in Santo Domingo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Occidental El Embajador 4*
Reservation Options:
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Also Known As:
Occidental El Embajador Hotel Santo Domingo
Occidental El Embajador Santo Domingo

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