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“The biggest trap in Santo Domingo” 1 of 5 stars
Review of Renaissance Jaragua Hotel and Casino

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Renaissance Jaragua Hotel and Casino
4.0 of 5 Hotel   |   Av. George Washington 367 | Apto. Postal 769-2, Santo Domingo 10102, Dominican Republic   |  
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Ranked #32 of 76 Hotels in Santo Domingo
Athens, Greece
Top Contributor
333 reviews 333 reviews
156 hotel reviews
Reviews in 156 cities Reviews in 156 cities
369 helpful votes 369 helpful votes
“The biggest trap in Santo Domingo”
1 of 5 stars Reviewed October 27, 2013

The hotel , which I learned from the doorman is about to close finally on April 2014 , advertises 2 kind of rooms .In the main building and in the "Garden" building. The misleading description means a motel style building facing the huge parking (this is the "garden"!) . If you are lucky you have view to the parking .the odd numbered rooms. Otherwise you have view the wall of the next building! If you get the room 236 you have bonus the noise of the installations (air condition , boilers etc ). With few words if you insist making a booking to them and propose you Garden Building ....run for your life! The building has leaking on the corridors from the roof , is dirty in the corners and cannot be cleaned anymore. Needs dismandling . Go somewhere else unless you are looking for trouble .

Room Tip: Avoid this hotel and mostly the "garden " building
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  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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373 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Birmingham, Alabama, USA
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 27, 2013

This hotel has wonderful views of the Sea. The staff speak both Spanish and English which is very good! Breakfast was a nice treat with local flavors. The hotel has a taxi service from the airport making getting there convenient.

Stayed October 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 25, 2013

I enjoyed my stay here. I got a package deal for 3 nights and flight through American airlines.
600 total. I found the price and service to be very good. They have a nice pool and good exercise room. The room has a great view of the ocean. Its a short taxi ride to a big mall . Overall good local. The only problem was the Champs restaurant within the hotel. The food was good but expensive. Me and my girlfriend ate lunch there . The check was a surprisely 75 dollars. We didn't eat anything fancy. I had a burger. She had some kind of fish. But overall it was a good stay.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Grand Cayman
Top Contributor
209 reviews 209 reviews
67 hotel reviews
Reviews in 59 cities Reviews in 59 cities
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed October 23, 2013

This grandam of the hotel industry in Santo Domingo, is getting a total make over, after years of services, they are closing it down in April 2014 for about a year of renovations. A great property but fatigue, the good news is that the staff is great and friendly, a very large property for sure. Great pool and centrally located.

Room Tip: If you come stay on the top floor, 8th through 10th, away from the elevators.
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Warwick
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 8, 2013

I stayed here for an event from September 19th - 23rd. I booked a garden wing room with breakfast and internet included in the rate. Starting with the room - it was way out of date and smelled terrible due to someone smoking in there, the internet was painfully slow, when it worked. Breakfast was fine and enjoyable, no issues with the food or service. I ate dinner in the restaurant once and it was not good, service slow although it wasn't very busy and the food was bad, i.e. dry chicken breast, overdone steak and veal, the drinks we ok though.

This hotel will be fine once they do a major renovation, in the meantime, I'd stay next somewhere else.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Barueri, SP
Top Contributor
182 reviews 182 reviews
67 hotel reviews
Reviews in 76 cities Reviews in 76 cities
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed September 28, 2013

Well located with a superb sea view, it is a very old hotel and it shows the age signs all over. Rooms are ample in the best Renaissance style, but the furniture is old and the color combinations at the decor are simply amazing, not necessarily in the positive sense. Modern tv anf internet at a very high cost. Breakfast buffet OK, staff very friendly but not necessarily efficient.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Minneapolis, Minnesota
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 25, 2013

Beautiful resort, wonderful customer service, by far the best value for the money in Santo Domingo. Across the street from the ocean,with spectacular views. Gorgeous pool. The buffet breakfast is awesome!

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Jaragua Hotel and Casino

Address: Av. George Washington 367 | Apto. Postal 769-2, Santo Domingo 10102, Dominican Republic
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Casino Hotel in Santo Domingo
#9 Luxury Hotel in Santo Domingo
#9 Spa Hotel in Santo Domingo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Jaragua Hotel and Casino 4*
Number of rooms: 300
Official Description (provided by the hotel):
Rediscover the All New Renaissance Jaragua Hotel in Santo Domingo. This historic icon has undergone a complete $40 Million renovation, restoring the icon with all new modern guestrooms, suites, spa, fitness center, meeting spaces, restaurants, bars, and resort pool with pool side bar. We welcome you to come and rediscover the all new Renaissance Jaragua Hotel in June 2015. ... more   less 
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Also Known As:
Renaissance Jaragua Hotel Santo Domingo
Renaissance Santo Domingo
Santo Domingo Renaissance

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