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“Worst rooms ever” 2 of 5 stars
Review of Hotel Santo Domingo

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Hotel Santo Domingo
3.5 of 5 Hotel   |   Av Independencia esq Abraham Lincoln, Santo Domingo, Dominican Republic   |  
Hotel amenities
Ranked #26 of 76 Hotels in Santo Domingo
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Worst rooms ever”
2 of 5 stars Reviewed October 21, 2013

The hotel needs a renovation (it may have been great 30 years ago). Rooms are horrible, full of dust, carpets full of stains and not even attached to the floor anymore. Wall papers are full of stains, furniture is old. And I've seen many rooms. You can't open the window and there's no air circulation in the halls as well. It smells bad. Luckily I had a room with a balcony that I left open all the time. Pool was ok, the restaurant has decent food, staff is great. When I asked to have a room like the pictures on the website they told me if they posted the truth no one would come. Excuse me????!!! They are about to close, so do not hope for renovation. Do not recommend. Would no go back. Stayed as much time as possible away from the hotel.

Room Tip: stay away of this hotel. But if there is no way, choose a room with a balcony and with ocean view. A...
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  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestManagerHSD, Owner at Hotel Santo Domingo, responded to this review, October 24, 2013
We appreciate your comments about our hotel services.

I inform you that we will be doing a thorough remodeling earlier this year. All the points raised in his comment has been taken, We hope to have you here with us, in the near future.

Best Regard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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80 reviews from our community

Traveler rating
    20
    24
    20
    9
    7
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10
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41
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Tampa, Florida
1 review
4 of 5 stars Reviewed October 10, 2013

I have stayed at much, much worse for much more money...especially in the Caribbean. If
faded grandeur is what you want this is your place. The hotel was empty so I guess I was
given one of the balcony rooms overlooking the Malecon. It was huge. Everything worked--
TV, WiFi, Shower, AC (with a vengeance). Absolutely no complaints. It would make a
great set for an Eric Ambler or Graham Greene movie.
Mike Gray

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rye, United Kingdom
Top Contributor
103 reviews 103 reviews
15 hotel reviews
Reviews in 39 cities Reviews in 39 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed September 5, 2013

I was booked there for my business stay in Santo Domingo. Large outdated business place, full of local visitors, in conference and the like. OK but need some modernization and far from Old City. I would have prefer a renovated old Inn downtown.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Providence, Rhode Island, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 21, 2013

Yes it might need a bit of renovation but I wasnt staring at the ceiling I was enjoying the great pools and there sauna which was very sanitary. Stayed at the last floor which requires a key to go up. as soon the elevator doors open you have a coffe machine and unlimited liquor. The rooms we had was amazing with the ocean view. Loved the fact the la malecon street is right across from the hotel and it is safe to walk the strip. maids and helpers are great with providing extra towels or nesecities with out being judgemental. Complimentery Breakfast is amazing with true dominican food, Its no fun when others hotels deny the opportunity of enjoying there cultures. Great price and close to the strips and easy driving to boca chica.

Room Tip: Choose the Last Floor and ocean view for the better thrill
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jersey City, New Jersey
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed April 25, 2013

The hotel was nearly empty when I stayed and I enjoyed the peacefulness. The staff was fantastic with a special mention to Sr. Martinez. The pool was empty and a lovely place to relax.

HOWEVER, the place is falling apart, haha. Virtually everything is in need of a serious upgrade. For this reason, it is way too expensive for what you get. I left after one night for this reason.

Location is not that good either unless you rent a car. Be prepared to spend tourist prices on taxis, generally $10. Some will negotiate, others won't.

  • Stayed April 2013, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 4, 2013

Decent stay but I wouldn't call it an overly fancy place. Service though was very good (turning down the beds with chocolates at night was a nice touch) and the on-site helipad was convenient. The pool is very large and deep (maybe not so great for little kids though). Rooms were large but tired looking.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestManagerHSD, Manager at Hotel Santo Domingo, responded to this review, January 11, 2013
We appreciate your comments about our hotel services.

In this aspect, we want you to know that we are committed to improving our quality. I assure you that we are working to amend those little things that you mentioned. We hope to have you here with us, in the near future.

Best Regards,

Lilianna Mora
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 21, 2012

I have never been at a hotel of such low standard .... Music blasting at midnight , and no compassion for other guests.......
Even calling and asking politely to tone it down did not help.
I stayed here several times 8 years ago. But things has surely changed for the worse.

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestManagerHSD, Manager at Hotel Santo Domingo, responded to this review, January 2, 2013
Thank you for your comment about your stay at our hotel. Your feedback is very important to us. I apologize for the trouble you went through during your stay. Allow me to remember you that during the month of December, many companies make their holidays parties, besides weddings that prefer this month for the cool weather and the beautiful lights that we hang in our facilities. We always try to control the volume of the music on these events, since our policies require them to lower the volume starting at 12:00 am, out of respect for our guests. Unfortunately, customers sometimes break these rules. Measures will be taken for future events, and thus avoid any inconvenience to our guests.

We hope to welcome you a next time, and have a new opportunity to change your opinion about us.

Best regards,

Lilianna Mora
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Santo Domingo

Address: Av Independencia esq Abraham Lincoln, Santo Domingo, Dominican Republic
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 76 Hotels in Santo Domingo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Santo Domingo 3.5*
Number of rooms: 215
Official Description (provided by the hotel):
International travelers have discovered a warm, elegant place they call “home” when traveling the Santo Domingo. A place that blends classic European styles of yester-year, with the needs and desires of the 21st century traveler. With interiors rich, native mahogany woods, verdant tropical foliage and renowned Dominican hospitality it’s a place that invites you to come for business or pleasure, the Hotel Santo Domingo.Just 30 minutes from Las Americas International Airport (code SDQ) and located on the picturesque Malecon, Santo Domingo’s ocean front boulevard is the beautiful, Hotel Santo Domingo. Surrounded by 14 acres of lush tropical gardens, the Hotel Santo Domingo’s comfortable and oversized guest rooms, along with its executive security features - such as the Excel Club Floor and private helipad, have made this stately Hotel a favorite place to stay when traveling to the capital city. Renowned for its service, facilities and fine cuisine, a stay at the Hotel Santo Domingo is an …extra-ordinary experience! ... more   less 
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