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“Enjoyed My Stay and Highly Recommend” 5 of 5 stars
Review of Hotel Santo Domingo

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Hotel Santo Domingo
3.5 of 5 Hotel   |   Av Independencia esq Abraham Lincoln, Santo Domingo, Dominican Republic   |  
Hotel amenities
Ranked #28 of 76 Hotels in Santo Domingo
Providence, Rhode Island, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Enjoyed My Stay and Highly Recommend”
5 of 5 stars Reviewed August 21, 2013

Yes it might need a bit of renovation but I wasnt staring at the ceiling I was enjoying the great pools and there sauna which was very sanitary. Stayed at the last floor which requires a key to go up. as soon the elevator doors open you have a coffe machine and unlimited liquor. The rooms we had was amazing with the ocean view. Loved the fact the la malecon street is right across from the hotel and it is safe to walk the strip. maids and helpers are great with providing extra towels or nesecities with out being judgemental. Complimentery Breakfast is amazing with true dominican food, Its no fun when others hotels deny the opportunity of enjoying there cultures. Great price and close to the strips and easy driving to boca chica.

Room Tip: Choose the Last Floor and ocean view for the better thrill
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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78 reviews from our community

Traveler rating
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    9
    7
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Jersey City, New Jersey
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 5 cities Reviews in 5 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 25, 2013

The hotel was nearly empty when I stayed and I enjoyed the peacefulness. The staff was fantastic with a special mention to Sr. Martinez. The pool was empty and a lovely place to relax.

HOWEVER, the place is falling apart, haha. Virtually everything is in need of a serious upgrade. For this reason, it is way too expensive for what you get. I left after one night for this reason.

Location is not that good either unless you rent a car. Be prepared to spend tourist prices on taxis, generally $10. Some will negotiate, others won't.

  • Stayed April 2013, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 4, 2013

Decent stay but I wouldn't call it an overly fancy place. Service though was very good (turning down the beds with chocolates at night was a nice touch) and the on-site helipad was convenient. The pool is very large and deep (maybe not so great for little kids though). Rooms were large but tired looking.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestManagerHSD, Manager at Hotel Santo Domingo, responded to this review, January 11, 2013
We appreciate your comments about our hotel services.

In this aspect, we want you to know that we are committed to improving our quality. I assure you that we are working to amend those little things that you mentioned. We hope to have you here with us, in the near future.

Best Regards,

Lilianna Mora
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 21, 2012

I have never been at a hotel of such low standard .... Music blasting at midnight , and no compassion for other guests.......
Even calling and asking politely to tone it down did not help.
I stayed here several times 8 years ago. But things has surely changed for the worse.

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestManagerHSD, Manager at Hotel Santo Domingo, responded to this review, January 2, 2013
Thank you for your comment about your stay at our hotel. Your feedback is very important to us. I apologize for the trouble you went through during your stay. Allow me to remember you that during the month of December, many companies make their holidays parties, besides weddings that prefer this month for the cool weather and the beautiful lights that we hang in our facilities. We always try to control the volume of the music on these events, since our policies require them to lower the volume starting at 12:00 am, out of respect for our guests. Unfortunately, customers sometimes break these rules. Measures will be taken for future events, and thus avoid any inconvenience to our guests.

We hope to welcome you a next time, and have a new opportunity to change your opinion about us.

Best regards,

Lilianna Mora
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Gros Islet, St. Lucia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 18, 2012

The Hotel Santo Domingo is the westernmost of a number of up-market hotels along the Malecón, west of Santo Domingo’s centre and is more economical than most of the others. These hotels target business travelers and participants of conferences, symposia and special events (business as well as private functions) held on their premises. The generous size of rooms, equipped with two double beds, render the rooms at the Hotel Santo Domingo suitable for small families too.

There is a large, but also very deep pool. Children and any non-swimmer should be supervised at all times, as this service is not provided. Overall, the hotel is not too well-equipped to cater for children or teenagers: neither high chairs in the restaurant, nor age-appropriate entertainment are available. The common area are well maintained, although a bit more effort at landscaping the very spacious out-door areas could render the complex much more attractive. And if the pool bar stayed open late, this would have been my spot after hours.

Meeting facilities were good. I’ve not tried the business centre, but there was no phone book in the rooms and even the most helpful reception staff cannot possibly assist with more than the occasional call. The restaurant was perfectly acceptable in its price class, but nothing outstanding. Food is good, wines way overpriced. Full breakfast starts punctually at 6:30am.

The main asset of the hotel is the friendly and helpful staff! I forgot my cellular charger in the socket of my room and found it carefully stored and entered into a log book upon enquiry.

The rooms show their age and vary considerably in the state of repair. I had a chance to compare three standard rooms in one week, and #2 was the reason I requested #3 after finding shower, door lock and light malfunctioning. My request was attended to professionally and my room changed within a few hours, but I had been deprived of a shower for one night. The combination safe worked fine for me, the internet most of the time and the TV about 50% of time (best at night and when internet was off). On average, I found the rooms too dark. The interior design is somewhat dated, but adequate. The minibar selection was poor: no beer in two of the three rooms I stayed in and no bottle opener in any. A main weakness was the air conditioning: in two of the three rooms I stayed in, AC units were invariable blowing very cold air – or I had to turn them off altogether, but the temperature could not be regulated. Windows could be opened, but the large windows with low sills render this risky, particularly if you have children in the room.

There is easy access and ample parking for those travelling by car. The large distance from colonial Santo Domingo and even the commercial centre oblige visitors without their own transport to spend regularly on taxis. There are only very few restaurants within 10-15 minutes walking distance and it’s a lonely walk that I would not recommend for single women.

In summary: Tourists and families are better advised to stay closer to attractions in small hotels with more relevant value for money. The Hotel Santo Domingo is best suited for substantial professional meetings in this or nearby hotels. Unless you have your own vehicle, savings in accommodation may be reduced or even cancelled out by increased taxi fares. Excellent staff make a big difference, but hotel management will have to seriously prioritize room maintenance to stay competitive - just about scraping 4 stars: not “very good”, but still above average.

Room Tip: Check everything works (electrical outlets, lights, TV, shower, etc.) before settling.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestManagerHSD, Manager at Hotel Santo Domingo, responded to this review, January 2, 2013
We appreciate the time you took to comment on your stay in our hotel. For us is very important the opinion of our guests. I apologize for the inconvenience that you might experienced, I assure you we will be taking steps to prevent it from happening again. Our hotel is characterized by executive guests who only come to Santo Domingo for meetings, exactly as you explain. Therefore, we appreciate your suggestions to improve our service in terms of guests traveling on vacations.

We hope that we can welcome you the next time you travel to Santo Domingo.

Best regards,

Lilianna Mora
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Queens, New York
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 12, 2012

I am considering a trip to Santo Domingo, a city I haven't visited in 25 years. I used to vacation in the city several times a year; Hotel Santo Domingo, then a brand new property owned by Gulf + Western, was my favorite hotel. It was one of the first hotels built in "native decor" and the staff was charming. Sounds like, while the building itself can maybe use a bit of an update, the staff and the property is just as charming as ever. I am looking forward to returning to this lovely spot.

Stayed December 2011, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestManagerHSD, Manager at Hotel Santo Domingo, responded to this review, November 19, 2012
Thank you very much for always choosing our hotel. We are confident that your visit will be pleasant and meet your expectations. We look forward to welcoming you soon.

Best regards,

Lilianna Mora
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Netherlands Antilles
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 29, 2012

I stayed at the hotel twice and I have to admit I enjoyed my stays both times. The staff were very kind, besides that the hotel has a charm I don't have admired in other hotels, only at the Hispaniola that doesn't exist anymore. Last year i didn't feel well, and I have to stay everybody was anxious and very helpful, something pretty at such moments. I love the hotel

Room Tip: Rooms with a view on the garden
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  • Stayed October 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestManagerHSD, Manager at Hotel Santo Domingo, responded to this review, October 2, 2012
Thank you for taking the time to provide us with your comment about your stay at our hotel. We are glad that you consider us as your home in the Dominican Republic.

Hope you feel better so you can fully enjoy your next visit to our hotel.

We hope to see you soon!

Best regards,

Lilianna Mora
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Santo Domingo

Address: Av Independencia esq Abraham Lincoln, Santo Domingo, Dominican Republic
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 76 Hotels in Santo Domingo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Santo Domingo 3.5*
Number of rooms: 215
Official Description (provided by the hotel):
International travelers have discovered a warm, elegant place they call “home” when traveling the Santo Domingo. A place that blends classic European styles of yester-year, with the needs and desires of the 21st century traveler. With interiors rich, native mahogany woods, verdant tropical foliage and renowned Dominican hospitality it’s a place that invites you to come for business or pleasure, the Hotel Santo Domingo.Just 30 minutes from Las Americas International Airport (code SDQ) and located on the picturesque Malecon, Santo Domingo’s ocean front boulevard is the beautiful, Hotel Santo Domingo. Surrounded by 14 acres of lush tropical gardens, the Hotel Santo Domingo’s comfortable and oversized guest rooms, along with its executive security features - such as the Excel Club Floor and private helipad, have made this stately Hotel a favorite place to stay when traveling to the capital city. Renowned for its service, facilities and fine cuisine, a stay at the Hotel Santo Domingo is an …extra-ordinary experience! ... more   less 
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