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“Home sweet home” 4 of 5 stars
Review of Hotel Santo Domingo

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Hotel Santo Domingo
3.5 of 5 Hotel   |   Av Independencia esq Abraham Lincoln, Santo Domingo, Dominican Republic   |  
Hotel amenities
Ranked #26 of 76 Hotels in Santo Domingo
Netherlands Antilles
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Home sweet home”
4 of 5 stars Reviewed September 29, 2012

I stayed at the hotel twice and I have to admit I enjoyed my stays both times. The staff were very kind, besides that the hotel has a charm I don't have admired in other hotels, only at the Hispaniola that doesn't exist anymore. Last year i didn't feel well, and I have to stay everybody was anxious and very helpful, something pretty at such moments. I love the hotel

Room Tip: Rooms with a view on the garden
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  • Stayed October 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestManagerHSD, Manager at Hotel Santo Domingo, responded to this review, October 2, 2012
Thank you for taking the time to provide us with your comment about your stay at our hotel. We are glad that you consider us as your home in the Dominican Republic.

Hope you feel better so you can fully enjoy your next visit to our hotel.

We hope to see you soon!

Best regards,

Lilianna Mora
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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80 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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  • German first
  • Italian first
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  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
miami
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 23, 2012

The hotel is beautiful it has an old charm and the staff was friendly. There, the porters have assistants and the assistants have assistants in other words to open a door you have to go through at least to 3 different people but then I realized that this happens everywhere in the Dominican Republic.
Our rooms were old but this time without the charm but the price was reasonable for good internet connections and good breakfast and specially great staff made the difference.

Room Tip: Third floor (executive rooms) have a special elevator special check in and out and breakfast in the...
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestManagerHSD, Manager at Hotel Santo Domingo, responded to this review, August 25, 2012
We sincerely appreciate the time you have taken to forward comments regarding our Hotel services.
On these regards, we want you to know that our commitment to quality is prevalent and your comments are very important to us since our priority is to provide customer satisfaction. we are working to amend those little details you mentioned. We look forward to have you here with us, in a near future.
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cabarete
Top Contributor
56 reviews 56 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed July 7, 2012

Better than my last stay here, it's from a totally different era.

Breakfast was disappointing, the room was so so, the internet was not accessible, but it had a wonderful old school charm that only older hotels have.

The staff was a little snobby, but whatever. Did I mention that this place has charm?

Room Tip: Get an ocean view room
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Hotel Santo Domingo, responded to this review, July 12, 2012
We appreciate the time you have taken to comment on your stay in our hotel. We apologize for any inconvenience you hace had. I assure you we are taking steps to improve our services even more.

I hope to welcome you to our hotel again, and this time your stay will exceeds your expectations.

Best regards,

Lilianna Mora
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 20, 2012

This hotel was very beautiful. The hotel staff was friendly and courteous . The food was so excellent. I arrived at 1:30 am because my flight had changed. Although it was so early in the am the staff greated me with such kindness. I would like to mention one person in particular that went over and beyond and that was Salvador. He enjoys his job and it makes me want to choose Hotel Santo Domingo again whenever I'm in Santo Domingo. Great Job!!!!!!!!

  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Hotel Santo Domingo, responded to this review, June 22, 2012
We are pleased to read your comments about your stay in our Hotel. Thank you for taking the time to comment. Salvador has been working with the Hotel since its opening; we are very proud of his work and he is a model employee. I'll make sure to let him know about your comment and we hope to welcome you back soon!
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Thiruvananthapuram (Trivandrum), India
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 14, 2012

A traveller like me who is looking for big rooms this is heaven.. The hotel was just nice.. My points that were pleasant about the hotel were:
1. Staffs are really nice and kind. They give you the hospitality that you look for.
2. The bars are good.. nice place to unwind, relax or have casual business talks without much disturbances.
3. Rooms.. i love it.. big and spacious.
4. Location.. quite near to zone colonia.. but yes you can find hotels nearer.. it is also next to a couple of good restaurants, something like a cornice, parks, etc.. and even 5 - 10 mins walk can get you to a gentlemans club ;)
5. Swimming pool: it is just nice
6. A really really good breakfast

Now somethings to look for:
1. Bathroom: they are not bad but could have been better, especially the pipes on the bathtub.
2. Concierge: couldnt actually find somebody who could guide me, where i can go to.
3. TV: they play only spanish, my bad..:(

Overall i'd say worth the money.. and yea enjoy dominican republic :)

Room Tip: Ask for the room with the view of the sea or the one above the restaurant
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  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Hotel Santo Domingo, responded to this review, June 22, 2012
Thank you very much for commenting about your pleasant stay at our Hotel. We are thrilled to read that you had a great time at our property and I am sure you will be glad to hear that we are working to amend those little details you mentioned. Thank you for your observations, I hope to welcome you back soon!.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bronx, New York
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 9, 2012

While on business last summer we had the pleasure to stay at the Hotel Santo Domingo, the price was right and the staff amazing. The night life was cool for a nice relax night cap before bed. The pool area was amazing and even had a nice gym to work out some stress. Mainly the staff was the best part of my stay. Two weeks in paradise

Room Tip: There are some rooms with a balcony a must for a great night view of the ocean
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  • Stayed July 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Hotel Santo Domingo, responded to this review, June 22, 2012
For us, at the Hotel Santo Domingo, it is important our clients are satisfied with our services. This is the main reason why we take so seriously all feedback. We appreciate you taking the time to comment about your stay. I hope to welcome you again soon.
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St. George's
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 5, 2012

I accompanied my husband on a business trip to the DR in September last year and we stayed at Hotel Santo Domingo for about 5 days.

Our room was clean and a decent size but a bit dated. I had to call the front desk several times for various reasons: TV not working, blow drier not working... However, they promptly responded to my issues and sent someone up in reasonable time. The TV was also quite tiny so watching it all the way from from the bed was not fun. Not much of a view from our room though.

The breakfast buffet was okay, with alot of options and a bit of variation every day. I did have one very negative experience at breakfast one day though, when after taking the first sip of a hot chocolate that I had ordered, I felt a particle of something on my tongue. When examining it, I found what appeared to be a part of an insect. I picked out several more insect parts from the mixture with my spoon including a tiny leg (looked like a roach leg). Thankfully I had only had one small sip and I am still alive to tell the tale today :-S

The guy who worked at the currency exchange office at the hotel, I found to be quite rude and dismissive when I went there one day to change some US to Dominican currency. He had me waiting on him while he was on the phone on a personal call. However, I do not believe that he was an employee of the hotel or anything, so I do not rate the hotel based on my experience with him.

The staff at the front desk were helpful and friendly as were most of the staff I encountered in the hotel.

All in all, its not a bad hotel to stay in if you're just looking for a place to rest at night while you take in sights and tastes in other parts of the capital.

  • Stayed September 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestManagerHSD, Manager at Hotel Santo Domingo, responded to this review, April 13, 2012
Thank you for taking the time to comment about your stay at our Hotel. We apologize for any inconvenience you have had in our Hotel, I assure you are taking steps to prevent it from happening again in the future.

We love to have feedback from our customers; it allows us to improve to provide an impeccable service.

I hope to welcome you to our Hotel, and take this opportunity to apologize for the inconvenience.

Best regards,

Lilianna Mora
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Santo Domingo

Address: Av Independencia esq Abraham Lincoln, Santo Domingo, Dominican Republic
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 76 Hotels in Santo Domingo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Santo Domingo 3.5*
Number of rooms: 215
Official Description (provided by the hotel):
International travelers have discovered a warm, elegant place they call “home” when traveling the Santo Domingo. A place that blends classic European styles of yester-year, with the needs and desires of the 21st century traveler. With interiors rich, native mahogany woods, verdant tropical foliage and renowned Dominican hospitality it’s a place that invites you to come for business or pleasure, the Hotel Santo Domingo.Just 30 minutes from Las Americas International Airport (code SDQ) and located on the picturesque Malecon, Santo Domingo’s ocean front boulevard is the beautiful, Hotel Santo Domingo. Surrounded by 14 acres of lush tropical gardens, the Hotel Santo Domingo’s comfortable and oversized guest rooms, along with its executive security features - such as the Excel Club Floor and private helipad, have made this stately Hotel a favorite place to stay when traveling to the capital city. Renowned for its service, facilities and fine cuisine, a stay at the Hotel Santo Domingo is an …extra-ordinary experience! ... more   less 
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