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“Hotel near the Colonial Zone” 4 of 5 stars
Review of Boutique Hotel Palacio

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Boutique Hotel Palacio
3.5 of 5 Hotel   |   Calle Duarte 106 | Colonial City, Santo Domingo 10211, Dominican Republic   |  
Hotel amenities
Ranked #12 of 76 Hotels in Santo Domingo
Certificate of Excellence
Worcestershire
Level Contributor
46 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Hotel near the Colonial Zone”
4 of 5 stars Reviewed March 7, 2013

This hotel has parking which is a bonus in this area. There was also free wi fi in the rooms. The hotel is easy walking distance to all the sights in the Colonial Zone. The rooms are a bit dark as is normal for older buildings built before A/C but were clean and the bed was comfy and there was a fridge. Buffet style breakfast served from 7 o'clock was fine with a hot and cold selection and delicious croissant. There is a swimming pool on the roof with was welcome after a days sight seeing.The rooms appear to be graded and we were given a one star room on the ground floor No 113 with a noisey floor mounted A/C. There was a very odd arrangement with a well in the corner of the room which must have been a leftover from when the building did not have piped water and possibly left as a "feature" . It was covered with a plate glass cover but not sealed. Cockroaches love this sort of damp, dark environment as we found on our second night and we requested a move to another room which the hotel provided without problem. No problem with the well but the management should ensure it is properly sealed.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joachim W, Manager at Boutique Hotel Palacio, responded to this review, March 11, 2013
Dear guest:

Your comment is very important for us, we appreciate your suggestion , thank you very much for taking the time to help us be better.

Best regards,

Rosemary de Leon E.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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470 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Colgate, Wisconsin
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed March 4, 2013

My husband and I spent a week at the Boutique Hotel Palacio. We thought we might be bored and have to take a side trip to the beach but we were wrong. There is so much history to see and much of it is within walking distance from the hotel. There are many restaurants nearby and even a grocery store right across the street. The plazas in the area seem to have regular entertainment in the evening especially on the weekend.

The hotel itself had everything we needed. The breakfast was delicious with eggs, potatoes, sausages, cereals, breads, fruit, cheese and more available every day starting around 7:15. There was a menu for other complementary made to order items as well. Our room was comfortable with a huge bathroom and comfortable bed. The wireless internet worked fine for us. In the afternoon, the pool on the roof is the perfect place to cool off and relax for a while. Our room was on the third floor with the door facing the courtyard. There wasn't much noise but what there was, seemed amplified by the walls of the courtyard. I used earplugs and never heard a thing at night. There were a couple rooms with lounge chairs on balconies which I would have loved. I assume these were suites and priced higher. The courtyard was beautiful and a cozy place to have a beer or check your e-mail. The restaurant was open from 3PM to 9PM.

Service was perfect and friendly. The front desk personal spoke English and I don't know about others since I was trying to practice my Spanish there. If you need something, I think you will be able to find someone to understand you. We found that we were offered what we wanted even before we asked for it.

If you do want to get further away from the Colonial Zone, taxis are right at the corner or the clerk will call one for you. We used José at Taxi España who was extremely punctual when we scheduled a pick up. It was, I think $8 one way to the Botanical Garden (which is wonderful) and around $10 to get across the bridge to the aquarium, the tres ojos cave or the Faro a Colón.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joachim W, Manager at Boutique Hotel Palacio, responded to this review, March 8, 2013
Dear guest:

It's review is very important for us, we are satisfied knowing your stay was enjoyable and your complete description about your stay confirms the nice moments you had it.
Finally thank you for taking your time to comment about us.


Best regards,

Rosemary de Leon E.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed February 25, 2013

We stayed at the Boutique Hotel Palacio for 3 days in December. The hotel is nice and clean and the location is perfect. All the historcial sites, restaurants and bars are within walking distance. Our hotel room was spacious, but the mattress was a bit uncomfortable. Other than that we didn't have any complaint. The front desk staff are professional and very friendly.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joachim W, Manager at Boutique Hotel Palacio, responded to this review, February 26, 2013
Dear guest:

We appreciate you taking the time to comment us.
Our working team is very happy to receive your good feedback and we will consider your suggestion, to continue offering a better service.
Finally we are pleased to read your opinion.

Best regards,

Rosemary de Leon E.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brownsville, Maryland
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed February 24, 2013

This is a good hotel in a convenient location in the colonial zone of Santo Domingo. The hotel is built in the old Spanish style with inner courtyards, balconies, and lots of tropical plants everywhere. It's old but beautifully maintained. The rooms and beds are clean, spacious and comfortable and the bathrooms modern and bright. The staff was pleasant and helpful and the breakfasts which were included were very good. We could walk everywhere easil,y and the main walking area and central plaza were very close. Banking and shopping were with a block, and they will send a taxi to the airport to meet you.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joachim W, Manager at Boutique Hotel Palacio, responded to this review, February 26, 2013
Dear guest:

We are pleased that your visit was satisfactory and you liked our service, thank you very much for taking the time to write us because your comment is very important to us and we hope for your next visit you will keep us as good option.

Best regards,

Rosemary de Leon E.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed February 24, 2013

I had another great stay, but this time we did not have TV service for the majority of our stay, we stayed on Feburary 13th and 14th and then again on the 18th and 19th and out of the 4 days we had no TV service; also the Wi-Fi is not reliable at all.

The overall customer service is great as well as the breakfast.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joachim W, Manager at Boutique Hotel Palacio, responded to this review, February 26, 2013
Dear guest:

We apologize by the trouble that you had, but in the course of that week the cable company had general problem with the service for changes in their system, we sorry any inconvenience this could have caused you. We are grateful you take your time to comment us and we hope you visit us again to serve you better.

Best regards,

Rosemary de Leon E.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Punta Cana, Dominican Republic
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed February 23, 2013

Wanted to get away for a couple of nights to celebrate Valentines day and booked this hotel last minute. It was the perfect choice for a romantic getaway. The architecture, history, beautiful inner courtyards, all made for a perfect couple of nights. You can start exploring as soon as step out of the hotel's door. El Conde is literally at your finger tips. All the shopping, cafes, and sight seeing are literally steps away to enjoy all day. Upon returning to the hotel and the end of the day there is a sense of old-world tranquility. The courtyards are perfect for relaxing in the evening or taking a dip in the pool during the afternoon. Having stayed at other hotels in the Colonial Zone, Hotel Palacio definitely stands out in all the right ways. Plus they have a great breakfast that's included!! We are planning on staying here in the future again.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joachim W, Manager at Boutique Hotel Palacio, responded to this review, February 26, 2013
Dear guest:

Thank you for emphasize our top attractions, is a pleasure for us to give our best service and also receive the satisfaction of our customers.
Finally we are pleased to read your opinion.


Best regards,

Rosemary de Leon E.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed February 19, 2013

The hotel is ok, nice old architecture, colonial atmosphere.
Ask for a room on the interior side, which is quiet. Otherwise you will not sleep. i called a few days before to ask for this, but when we arrived, they offered us a very noicy room above two streets. The hotel was not full and we got a quiet room.

The choice at breakfast is very limited. No expresso.
Great location, close to everything. Colonial ciudad is a very good place to stay. i would not like to stay in the american hotels in front of the Malecon. Hotel is well managed, service is ok.

Airport 30 minutes away.

Check-out at 1h30 pm
Pool on the top is small, but enough to relax.
Sauna was not on

Room Tip: never on street-side
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joachim W, Manager at Boutique Hotel Palacio, responded to this review, February 21, 2013
Dear guest:

We appreciate you taking the time to comment us.
Regarding your comment about the sauna seems strange since the sauna has been operating in good condition and no complaints about it.
Finally we are pleased to read your opinion.
We hope you visit us again to serve you better.

Best regards,

Rosemary de Leon E.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Boutique Hotel Palacio

Address: Calle Duarte 106 | Colonial City, Santo Domingo 10211, Dominican Republic
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Santo Domingo
#7 Family Hotel in Santo Domingo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Boutique Hotel Palacio 3.5*
Number of rooms: 48
Official Description (provided by the hotel):
Hotel Palacio, located only two blocks from the Cathedral Primada of America and right in the center of all historical and cultural attractions of the first city ever built in the New World. The monuments, museums, classical and modern art exhibits and concerts will add interest to your stay in this magical city. ... more   less 
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Also Known As:
Palacio Hotel Santo Domingo
Palacio Santo Domingo

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