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“Beautiful colonial hotel” 5 of 5 stars
Review of Hotel Frances MGallery

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Hotel Frances MGallery
5.0 of 5 Hotel   |   Calle Las Mercedes, Esq Arzobispo Merino | Ciudad Colonial, Santo Domingo 10211, Dominican Republic   |  
Hotel amenities
Ranked #21 of 75 Hotels in Santo Domingo
NJ
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Beautiful colonial hotel”
5 of 5 stars Reviewed November 21, 2012

My family and I stayed at Hotel Frances for my wedding since it was a block way from the church. The service was wonderful, the decoration very nice and its in the center of everything the colonial zone has to offer. We really enjoyed our stay there. The food is great but a bit pricey. The continental breakfast (included) is very good. We even did the family photo shots in the balcony because it was so beautiful. This was actually our 2nd time staying there. They even decorated the room for our wedding night with flowers and a complementary bottle of champagne. We would definitely stay there again.

Room Tip: Some of the rooms are small but they have one big room that is ideal for a honeymoon.
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  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2137, Gerente at Hotel Frances MGallery, responded to this review, December 7, 2012
Google Translation
Estimado huéspedes,
mi equipo le agradece esta respuesta muy positiva. Estamos muy satisfechos de haber contribuido a este día tan especial para ti. Esperamos que su estancia sea un momento inolvidable para usted y vamos a tener otra estancia en nuestro hotel para dar la bienvenida.

Marion Riffelmacher
Gerente
Hotel Frances
Calle Las Mercedes - Esquina Merino - Ciudad Colonial -
10211 Santo Domingo - Dominican Republic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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214 reviews from our community

Traveler rating
    100
    74
    18
    9
    13
See reviews for
28
92
21
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Houston, Texas
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed October 24, 2012

I've been to Santo Domingo for work trips 4 times, and have yet to find a hotel that I really find convenient, comfortable, and classy. A lot are run down or filled with casinos (and for a woman traveling alone, that isn't great). I tried the Frances this time, but have to say it wasn't as great as I'd hoped. I (well my company) paid a business rate of nearly $200, and I was stuck in room 101 -- tiny, cramped, and dark (particularly if you want any privacy). I tried to get changed into another room, and the only one they had open that night was worse (103) -- no windows at all! The next night they did move me upstairs to a *much* better room and I have to say the staff at the front desk was quite helpful.

However, for a business traveler, I wouldn't recommend the hotel. The rooms aren't all outfitted with desks for working, some of them have little light, and there is no gym or even one nearby. The private drivers they have on hand aren't great either ($15 an hour seems to be a bit expensive when you're booking 6 meetings).

This would probably be a fine place to stay a day or two if you're landing in Santo Domingo en route to another destination. But I wouldn't come here again on another business trip.

Room Tip: Try not to get stuck on the first floor -- tiny, dark rooms.
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  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2137, Manager at Hotel Frances MGallery, responded to this review, November 13, 2012
Dear Guest,
Thank you very much for your response to your stay. It is true that all our hotel rooms are different of size and decoration in regarding our historic building. We are trying as much as possible to take into account the specific needs of our guests on the basis of availability. Our hotel has a number of spacious rooms with desk and natural day-light for our business guests. In view of the occupation it was unfortunately not possible to attribute one of these rooms to you. We would be very grateful if you could give us a 2nd chance to offer you a full service of our authentic hotel and to give you the opportunity to be able to enjoy your stay for 100%. In the meantime, we have a partenariat with a well-equipped gym in the vicinity of the hotel where you can use their space and service at a discounted price. We hope to see you once again to welcome in our hotel.
WIth kindly regards,
Marion RIFFELMACHER
Hotel Frances
Calle Las Mercedes - Esquina Merino - Ciudad Colonial -
10211 Santo Domingo - Dominican Republic
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Palm Beach, Florida, USA
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 7, 2012

Very nice intimate hotel. Great location, service, value ! We ate breakfast, lunch and dinner there, all great ! I'd stay there again ! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2137, Manager at Hotel Frances MGallery, responded to this review, August 17, 2012
Dear Guest,
Is is a pleasure to read that you enjoyed your stay in our hotel. It is allways motivating for my team and helps us to continue developing our level of service.
Thank you very much and hope to welcome you soon back with us.
Kindly greetings,
Marion Riffelmacher
General Manager
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Miami, Florida
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed August 2, 2012

The staff was very friendly and helpful. I was there for a wedding and they were able to accommodate our needs depending on who you spoke with at the the front desk. The bar had amazing drinks! All their juices were natural and fresh. The breakfast was great! Great location in the city and rooms were nice and clean. Guillermo our bartender was excellent! Would definitely stay there again!

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2137, General Manager at Hotel Frances MGallery, responded to this review, August 8, 2012
Dear Guest,
It was a great pleasure to welcome you in our hotel. Our team is extremely happy to be able to give all possible service, especially for a special weekend like yours. Thank you very much for you review and hope to see you soon back with us.
Kind regards,
Marion Riffelmacher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Benicia, California, United States
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 28, 2012

I agree with the review that singled out the people of the Dominican Republic and their gentility and warmth. This hotel was our first stop on the island and it was a great introduction to this interesting country. A driver met us at the airport late at night with a big smile and took us quickly and efficienty into the heart of the colonial district and to Hotel Frances. We were especially tired from a very long day of traveling, since there are no great layovers from Miami to Santa Domingo, and the comfort and beauty of this place were so welcomed. The bar and patio are picturesque, as are the rooms. Ours was very large and comfortable. And though I try not to expect American comforts when overseas, it was especially hot in June when we visited, and the efficient air conditioner was a relief.
The disco across the street was noisy on Friday night, but when I looked down at the teenagers and their flirting and laughing, it seemed to add to the atmosphere.
The staff at this place is so accomodating. The food is good, bed is comfortable, and it's in a prime location for seeing the sites of the first city build in the New World.
Highly recommended.

Room Tip: Our room, located at the front of the hotel, was huge and beautiful. Our friends arrived a day later...
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  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2137, Gerente at Hotel Frances MGallery, responded to this review, July 30, 2012
Dear Guest, Thank you very much for your excellent review. It´s our daily challenge to offer the service expected by our guests and it is always a pleasure to read that we reach our goal!
Our team is ready to welcome lots of other guests in this beautiful place of Santo Domingo.
Kindly regards,
Marion Riffelmacher
General Manager
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The Woodlands TX (North Hou)
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 25, 2012

Lovely hotel. Small, nice garden courtyard on the inside. Big room, clean and pretty quiet. Disco next door muffled by thick walls and window on Fri and Sat night. Great location with short walk to quite a few interesting spots.

  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2137, Gerente at Hotel Frances MGallery, responded to this review, July 30, 2012
Dear guest,
Thanks a lot for your very kind comment. We are very happy that you enjoyed your stay in our hotel.
Kind regards,
Marion Riffelmacher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Frances MGallery

Address: Calle Las Mercedes, Esq Arzobispo Merino | Ciudad Colonial, Santo Domingo 10211, Dominican Republic
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#7 Luxury Hotel in Santo Domingo
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel Frances MGallery 5*
Official Description (provided by the hotel):
Hotel Frances invites you live a memorable experience.Their golden stone architecture and the warm inside make this Spanish residence a unique place full of history and beauty.Since XVI century it is being witness of the passage of innumerable personalities and in present time is one of the emblematic places of the Colonial City, declared Patrimony of the Humanity by UNESCO. ... more   less 
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Also Known As:
Accor Santo Domingo
Sofitel Santo Domingo
Santo Domingo Sofitel

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