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“Romantic, beautiful and quiet; great location!” 5 of 5 stars
Review of Hotel Frances Santo Domingo - MGallery Collection

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Hotel Frances Santo Domingo - MGallery Collection
4.0 of 5 Hotel   |   Calle Las Mercedes, Esq Arzobispo Merino | Ciudad Colonial, Santo Domingo 10211, Dominican Republic   |  
Hotel amenities
Ranked #20 of 76 Hotels in Santo Domingo
Certificate of Excellence 2014
Santo Domingo, Dominican Republic
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Romantic, beautiful and quiet; great location!”
5 of 5 stars Reviewed January 28, 2012

We stayed here for my birthday, and I was not disappointed! Our room was a standard, but still had a beautiful and charming architectural style. It's a small hotel so it was nice and quiet, perfect for a romantic stay. Lush vegetation and flowers everywhere with nice nighttime lighting and breezy balconies completed the atmosphere- and let me say a BEAUTIFUL atmosphere! The location is also great, right in the colonial zone and walking distance from lots of food/sightseeing options. The staff and front desk were perfect, and handled all our our needs professionally and respectfully. Definitely recommend this hotel for a romantic getaway!

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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246 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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Suffolk
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 28, 2012

We stayed here for two nights in Jan 2012 and overall had a fantastic time. The room itself was spacious and clean and nicely decorated. The bathroom was small and little outdated, but was adequate and very clean. Definately the best value for money in the capital.
The hotel itself feels very special, it has an authentic charm. El Patio restaurant was a wonderful experience, eating under the stars is not to be missed. The food was good and waiters attentive and gave great service. Reception staff were great, always helpful and tried to make the stay special.
However, at breakfast we were served by a surly waitress who gave us a little bit of an attitude when we mentioned that our drinks hadn't arrived and we had nearly finished our breakfast. We don't like to complain and felf that we hadn't complained just brought it to her attention that we would like our drinks, but she seemed to take umbridge at this.
In all we had a fantastic time at this hotel, it has such a nice feeling, made our stay in Santo Domingo special. We would definately stay here again if ever we went back to DR.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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A TripAdvisor Member
5 of 5 stars Reviewed January 21, 2012

A wonderful old world experience in the Colonial Zone of Santo Domingo, within easy walking distance of all the attractions. Dining in El Patio restaurant at night, with the stars above, is not to be missed.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 5, 2012

I wanted to show my fiancée all that the Colonial City can offer. I chartered a driver from Punta Cana to take us to Santo Domingo. Unfortunately, I didn't book the hotel in advance as I thought June was low season and I could easily get into the Nicolas de Ovando hotel. It was full. Thankfully, their staff referred us to their other property : Hotel Frances. What a hidden gem in the Colonial city ! Service was excellent throughout our stay and the hotel was just a notch above. Even cocktails and appetizers served in their beautiful courtyard were great. Worth the stop if you're in Santo Domingo.

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Florida
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed January 3, 2012

Very small (19 rooms only) hotel in an over 400 years old building in the Zona Colonial. Very close to all major sights.
The service is excellent, our room was palatial although a little worn.
The restaurant had great food.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tucson, Arizona
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 19, 2011

My daughter just had her wedding and reception in the Hotel Frances. The building, staff and food were excellent, and I would highly recommend staying here. We stayed at a different hotel in Santo Domingo, but next time I would definitely stay at Hotel Frances. The hotel makes you feel like you're in Spanish Colonial times and they have done a beautiful job maintaining and creating a masterpiece of a hotel- it's a pearl in Santo Domingo.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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H2137, Manager at Hotel Frances Santo Domingo - MGallery Collection, responded to this review, November 13, 2012
Dear Guest,
We are very happy to read that you enjoyed your stay in Hotel Frances and we were able to contribute to this special day of your daughter. We look forward to welcome you again in our hotel if you are back in Santo Domingo.
With kindly regards,

Marion RIFFELMACHER
Hotel Frances
Calle Las Mercedes - Esquina Merino - Ciudad Colonial -
10211 Santo Domingo - Dominican Republic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
welly1
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 1, 2011

I have recently booked with this hotel through expedia. I have had some health problems and needed to change the date. I was told that was not possible. I was also told I was not eligible for any refund. I have travelled a fair bit and can usually work around delays or problems.. Aparently not so with this hotel chain. Be careful when booking.

Stayed December 2011, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Frances Santo Domingo - MGallery Collection

Address: Calle Las Mercedes, Esq Arzobispo Merino | Ciudad Colonial, Santo Domingo 10211, Dominican Republic
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#8 Luxury Hotel in Santo Domingo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Frances Santo Domingo - MGallery Collection 4*
Number of rooms: 19
Official Description (provided by the hotel):
Hotel Frances invites you live a memorable experience.Their golden stone architecture and the warm inside make this Spanish residence a unique place full of history and beauty.Since XVI century it is being witness of the passage of innumerable personalities and in present time is one of the emblematic places of the Colonial City, declared Patrimony of the Humanity by UNESCO. ... more   less 
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Also Known As:
Accor Santo Domingo
Sofitel Santo Domingo
Santo Domingo Sofitel

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