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“barcelo hotel very comfortable” 4 of 5 stars
Review of Barcelo Santo Domingo

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Barcelo Santo Domingo
3.5 of 5 Resort (All-Inclusive)   |   Maximo Gomez-Esq 27 de Febrero, Santo Domingo 1915, Dominican Republic (Formerly Barcelo Lina)   |  
Hotel amenities
Ranked #19 of 74 hotels in Santo Domingo
Bavaro, Dominican Republic
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“barcelo hotel very comfortable”
4 of 5 stars Reviewed October 13, 2012

very clean hotel with a good size casino, nice bars to relax in but the selling point of the barcelo is the rooms, one of the most comfortable beds i have ever been in and i didnt want to get out of the shower, amazing.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloSantoDomingo, Director of Sales at Barcelo Santo Domingo, responded to this review, December 4, 2012
Dear Traveller,

Thank you for letting us know just how gratifying was your experience at Barceló Santo Domingo and for this kind review.

We invite you to repeat your stay with us.

Best regards,

Katiuska Mendez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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412 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Wilmington, North Carolina
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 11, 2012

We have stayed at this hotel for years and it has really improved over time. The beds and linens are nice, big showers, the pool is lovely. The workout facilities have seen better days- I don't think they get used much. The breakfast buffet is large and yummy. The location is not really close to much if you are a tourist but if you need a place for a night or 2 it is nice.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloSantoDomingo, Director of Sales at Barcelo Santo Domingo, responded to this review, December 7, 2012
Dear Paul,

I would like to thank you for choosing Barceló Santo Domingo as you family vacation destination. At the same regretting taking so long to reply to your review, which we appreciate.

It is important for us to know each and every of our guests experience so we can work on improving our services. I want to apologize for the situations that caused a negative reflection on your stay.

Your highlights and comments on both our positive and strong areas, and the weaker ones, have helped us improve greatly by adressing each and every cons separately. While we watch out for our guests safety, we still understand guests may want to tour around Santo Domingo but always recommend them to call a taxi. Regarding the pool the schedule has been extended accordingly to the season.

I want to personally extend an invitation to you and your family to come back and try our facilities once more.

Kindly,

Katiuska Mendez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 24, 2012

I had an overall good weekend at Barcelo in Santo Domingo. I would recommend this hotel.
The check in and check out was fast . The staff was mostly bilingual and very helpful. The room refrigerator was well stocked. The pool and pool bar was great!!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloSantoDomingo, Director of Sales at Barcelo Santo Domingo, responded to this review, December 11, 2012
Dear Carl,

Thank you for choosing Barceló Santo Domingo as you vacation destination. I would also like express our gratitude for taking the time to write this review.

Do visit us again and relive the experience!

kindly,

Katiuska Mendez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Brunswick, New Jersey
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 8, 2012

Back again after they finished the renovations and I like it . I have no complaints at all and for the first time in all my trip's to DR I had a Damm good omelet. Check in was brisk at the premium club the room comfy and clean.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloSantoDomingo, Director of Sales at Barcelo Santo Domingo, responded to this review, December 11, 2012
Dear traveler,

Thank you for taking part of your time to review Barceló Santo Domingo. We are happy to hear about your excellent experience with us.

Please feel free to come back again and taste our fab omelets once more, which you can enjoy with a wonderful view of Santo Domingo, if you are staying at our Club Premium.

Best of regards,

Katiuska Mendez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Top Contributor
58 reviews 58 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 3, 2012

I was very surprised about this Hotel.
I confess I would not expect such beautifull Hotel.
They have a wonderful swimming pool, that I miserably missed. Don't miss it!
The room is big, clean and the bed is tremendous. The only negative point was that the bathroom both leakage and door did not close. Oh I forgot the refrigerator was turned of as weel.
But is a nice place to stay. Close to a Casino, if you want to play with your lucky.

Room Tip: Don't miss the swimming pool at the first floor. It is hidden...lol!
See more room tips
  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloSantoDomingo, Director of Sales at Barcelo Santo Domingo, responded to this review, January 4, 2013
Dear Cubatao,

Thank you for choosing Barceló Santo Domingo for your business trip accommodation and taking the time to write this review.

We often receive praise regarding our pool, I am sorry you had to miss it, but do invite you to return and try it.
Also the Casino is not only close, it´s inside the hotel and opened from 4:00 pm to 5:00 am so do come back and try your luck.

I truly hope to see you back with us!

Regards,

Katiuska Mendez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ft. Lauderdale
Top Contributor
52 reviews 52 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed August 26, 2012

I will begin with the good points if this is what you are looking for: centrally located within the city, a retro decor for the lobby and a beautiful pool area. For me a 5 point rating means so much more, its attention to detail beyond the lobby, its the staff service, its the amenities and the food. The staff was serviceable at the front desk and tried to accommodae us when we asked for another room. But after looking at another we determined it would be a waste of time. The room well lets start with the rug with cigarette burns (for the nonsmoking room), ripples and patched up. We found out that the hallway rug had ben recently replaced and they rolled the industrial brown rug from the hallway to the interior entrance of the room. They did not waste money on an interior decorator in the room that is for sure. The coverlet had a whole in it. They simply do not provide washcloths, only 2 bath towels and 2 hand towels and we had to asked for the floor mat. We had a few bites to eat at the pool area and the service was deplorable, my husband asked for a beer and they gave him a "light" beer when he stated he had not requested light, they simply said that's what we have. We opted not to include the breakfast, thank goodness! One morning we went to the cafeteria/restaurant for coffee and coffee cake/pastries for breakfast. The cakes were dried and just simply awful!, although the service was nice. We had to pay for the wi fi $10 per day, but we were informed that on certain rooms this is included if you are in the more expensive rooms. The bathroom was lovely in marble, great shower even though the temperature at time was uneven.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloSantoDomingo, Director of Sales at Barcelo Santo Domingo, responded to this review, November 27, 2012
Dear Traveller,

Thank you for taking your time to write this review for Barcelo Santo Domingo.
First of all we apologize for the delay in giving you a proper response.

We lament the experiences you and your husband had to go through. And even when this is no excuse, your comments do help us improve greatly. At Barcelo Santo Domingo we aim to keep all our guests satisfied in order to justify our stars.

Hopefully you will consider us again and notice the improvements reached by this review.

Please don´t hesitate to let me know if you have any other comments or general inquiries.

Best regards,

Katiuska Mendez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cabarete, Dominican Republic
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 21, 2012

We booked a suite and after queuing at the front sk we were whisked up to a speedy executive check-in on the 9th floor. No queue but incredibly slow. The room was very comfortable, good value and quite large. We booked the half board option as we didn't know the city, and it was a good job we did as the hotel is central to nothing !!!!!
We went to the restaurant and said we had half board and we proceeded to sit down and order from the menu. The service was OK, the menu choice looked encouraging, but the food was POOR. Mushrooms in garlic sauce were tinned, and in gravy, vegetables were soggy and the chicken was over cooked. We would have complained, but we thought...it was included......so live and learn.
At checkout - where we waited 45 minutes !!!!! We were then told we owed $100 for the meal, we showed the invoice to prove half board and were told that was buffet not a la carte.....far enough, but there was no buffet that night - nothing was out - we proceeded to make our point and the service just got worse, the manager, who could see the receptionist was struggling, just carried on past and raised her hand when she asked for help.
In the end we just gave up and paid, as we were getting nowhere. ....but never to return again.....

Room Tip: Junior suite offered good value if you book last minute
See more room tips
  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloSantoDomingo, Director of Sales at Barcelo Santo Domingo, responded to this review, December 4, 2012
Dear Stephanie,

Thank you for taking the time to write a review about your experience at Barceló Santo Domingo.
I would like to apologize for this late reply and the situation you and your partner had to go through. And even though you enjoyed your stay at our Junior Suites we resent that the experience could not be repeated at our other facilities.
Currently we have two different restaurants at the hotel, B Delicious, a buffet that operates 24 hours and Kyoto, an Asian a-la-carte cuisine restaurant available at a certain schedule. This might have caused certain confusion when not specified which one is inlcuded and we excuse ourselves for that. We aim at creating not only the nicest gastronomy variety in an urban hotel but also a comfortable space for our guests to be in. You comments have greatly added to Barceló Santo Domingo and our current offer.
As for our clerks we look after each and every of them so they can give their best performance and your review will be distributed to the corresponding areas in order to improve as much as we can and allow other travellers as yourselves to enjoy a better experience.
I personally invite you to come back and try once again our services and facilities.
Kindly,
Katiuska Mendez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Barcelo Santo Domingo

Address: Maximo Gomez-Esq 27 de Febrero, Santo Domingo 1915, Dominican Republic (Formerly Barcelo Lina)
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Casino Hotel in Santo Domingo
#13 Romantic Hotel in Santo Domingo
#13 Business Hotel in Santo Domingo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Barcelo Santo Domingo 3.5*
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Also Known As:
Barcelo Santo Domingo Hotel Santo Domingo
Barcelo Hotel Lina
Hotel Lina Santo Domingo

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