I have to preface this review by saying that I never actually made it to the Strand so am speaking relative to my experience with the property manager, Nanelia Walfenzao, and not the property itself. I booked with the Strand on a trip I planned and intended to take were it not for a personal emergency - the other 5 in my party did however make it to Curacao. A few weeks prior to the trip Nanelia contacted me to tell me that the property had been damaged in a storm and she would have to relocate us to a different property (which she was sure to mention that was not at all obligated to do, she could have left us to fend for ourselves). We were happy to oblige as she provided two reasonable alternatives - one a comparable apartment at a different property with which she offered to pay for our rental car; the other a beautiful 4 bedroom villa that she pointed out cost much more and would be a steal since she would not be charging us any extra for. We opted for the latter despite it being further from town since we had 6 people in the party and four bedrooms would have afforded us more space. As mentioned, I ended up not being able to make the trip but the others in my party did. Upon arrival they noted that there appeared to be no damage whatsoever to the property (if a bad storm had rendered our apartment uninhabitable wouldn't there have been some sign of this??) and it was mentioned that all of the parking spots were full so they couldn't accomodate 1 of our 2 rental cars. The point I'm making is that it seemed more likely that she overbooked and relocated us vs. incurring damage that forced them to relocate us. I come to this conclusion about her dishonesty because, upon arrival at the villa, the group was told that they would have to pay $25 extra per day to use the 4th bedroom. Not knowing that one in our party spoke Dutch, they overheard the housecleaner and the property owner talking about the "spoiled prima donnas that insisted on having their own bedrooms". Now I don't necessarily consider $250 extra for the 10 days a lot of money but I DO consider someone's word and important part of the experience. When I emailed Nanelia about this, she denied ever having told me there were 4 bedrooms which was a flat out lie and she refused to refund them (despite me having an email where I confirmed with her that there would be no extra charge for the villa). All this and I'm told this "beautiful villa" was very sparsely furnished and they never had hot water the entire stay despite a call to Nanelia. Again, clearly this is not a review of the Strand property itself but rather of the experience I had with the property manager Nanelia Walfenzao. Provided she is still managing the Strand, I would highly recommend you spend your hard earned money at one of the many more worthy establishments with honest people in their employ.
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- Also Known As:
- The Strand Curacao Willemstad