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“Great Experience” 4 of 5 stars
Review of Sunscape Curacao Resort Spa & Casino - Curacao

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Sunscape Curacao Resort Spa & Casino - Curacao
3.5 of 5 Resort (All-Inclusive)   |   Dr. Martin Luther King Blvd. 78, Willemstad, Curacao (Formerly Princess Beach Curacao Resort)   |  
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Ranked #12 of 30 Hotels in Willemstad
Troy, New York
Senior Contributor
21 reviews 21 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Great Experience”
4 of 5 stars Reviewed July 24, 2014

This was the first time with an all inclusive hotel and first time in curaçao. The service was above and beyond and there really is no need to venture off the resort. There were five great restaurants to choose from with excellent food. The views were perfect of the open ocean with a Coral wall to create beautiful bays. The resort catered to the very active with providing kayaks, paddle boards, and snorkeling equipment to the beach bum with great cabanas and lounge chairs on the beach and endless caribbean cocktails. There were excellent activities for kids too having an explorers club and activities all day long for kids to participate in that we noticed. Each night there was excellent entertainment which at times can be loud but went on no later than 10:30 and then the resort went completely quiet. The only thing I would say they could improve on would be timeliness, but you are on vacation. You definitely are on Curacao time with the staff which isn't always a bad thing. We were on our honeymoon so we had some special services like breakfast in bed and romantic dinner on the beach. Both of which we made reservations for but had to wait over 45 minutes to an hour for both from the reserved time. All in all, it was a fabulous trip and the only advice I would give is sometimes you need to be flexible with timeliness and last minute changes but would definitely stay there again.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose C, General Manager at Sunscape Curacao Resort Spa & Casino - Curacao, responded to this review, August 4, 2014
Dear guest,

Thank you for informing us of your recent stay.

We appreciate the time you have taken to share your experience, and at the same, provide your feedback, which we take very seriously in order to improve ourselves everyday to be able to offer you the exceptional services you deserve. We thank you deeply for choosing Sunscape Curacao Resort as your vacation destination.

We are pleased to know you enjoyed every aspect of the resort, specially the food, which we put so much love behind. It was a pleasure hosting you.

Best regards,
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1,544 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (532)
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English first
Clarion, Pennsylvania
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 24, 2014

This was the first time for us in an all inclusive resort other than a specific dive resort. The room was clean and well kept up, the restaurants were fabulous and provided much variety, They had entertainment every night, we particularly liked the musicians. The service was excellent. There was this wonderful person called Milagras (Miracle) and she made us feel extra special. One night she had a beautiul dinner with flower petals on the table and candlelight just for our group of four. She always watched out for us, making sure everything was going right. The beach area is fantastic, they have a rock barrier that breaks the wave and a wonderful swim and snorkel area. They have a little scuba shop on the premises, with Ocean Encounters, and the diving was good, they pick you up right at the resort and there are rinse tanks and a community locker for your gear. So, no complaints, a very restful vacation.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose C, General Manager at Sunscape Curacao Resort Spa & Casino - Curacao, responded to this review, August 1, 2014
Dear guest,

Thank you for informing us of your recent stay.

It was a pleasure to host you at Sunscape Curacao Resort, and we really appreciate the time you have taken to share your experience. Thank you for choosing Sunscape Curacao Resort as your vacation destination in Curacao.

We are glad to hear your overall experience was a great one, and you enjoyed every aspect of the resort, such as the food, the Entertainment activities and the attentions provided from our staff who always strives to deliver excellent service.

We look forward to having you back soon.

Best regards,
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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 23, 2014

Of the best hotels I have stayed, the stay is just perfect and the meals, the quality of the staff, the rooms and all other services totally enjoyable, a great hotel, the staff always attentive to the needs of hosted and always concerned them, 100% recommended if you want to relax and disgrutar a nice vacation.

Room Tip: All rooms are good, do not worry in which to choose.
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose C, General Manager at Sunscape Curacao Resort Spa & Casino - Curacao, responded to this review, July 30, 2014
Dear Guest,

Greetings from Sunscape Curacao Resort!

It is always a pleasure to receive reviews as positive as yours.

Knowing that our guests make such great memories at our resort and that the hard work of our staff is being appreciated by our valuable guests, are the reason why we keep on looking for better ways to please our guests.

We sincerely appreciate your comments and look forward to keep indulging you and your family at Sunscape Curacao Resort .

Best Regards!
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Pennsville, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 23, 2014

The beautiful waters, room in the towers and friendly staff made this vacation for our family of six. I mostly would like to thank Xavier. What a hard working manager. (I don't think he had a day off the whole time we were there). If we had an issue or problem, he took care of it right away. We had no problem getting into restaurants, always easy to get a chair and shade on beach. We could enter water without water shoes and we enjoyed the bartenders and the hard working women at the beach grill everyday making hotdogs and fries (hamburgers not so good). Café was great for coffee/tea and sweets everyday. Loved the ice cream window as well. Buffet for lunch and dinner not so good but we liked the specialty restaurants. The swim up bar really needs to be set up and open. Its a social gathering place and even though they try to come serve you from adjoining bar, it really needs to have a bartender there the whole time. They really need a separate service bar for the staff so bartenders can concentrate on guest that are at the bar. We had a very nice and relaxing vacation and I will miss Xavier and I forgot the bartenders names, Johnathan being one of them at the Rendevous Bar and others, sorry.

Stayed July 2014, traveled with family
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose C, General Manager at Sunscape Curacao Resort Spa & Casino - Curacao, responded to this review, July 25, 2014
Dear Guest,

Thank you very much for your comment about us. It finds us with great joy to know that you had a wonderful time with us and enjoyed all the aspects of your vacations.

I will make sure to let the employees mentioned know that they helped make your vacations even better than they were.

It was an honor having you here and we hope you decide to visit us in the near future.

Have a pleasant day,


Jose Corletto
General Manager
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McKinney, Texas
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed July 23, 2014

If you read my past reviews, you will notice I am pretty easy to please, and write many wonderful reviews. Unfortunately, this vacation didn't leave a lot of room for compliments. I'm a "glass half full" kind of person, so let me start with the positives of this "resort".

Positives:
1. The view/location is breath taking! The ocean water is crystal clear, and the palm trees are plentiful.
2. Jonathan Nowels, the bartender, was the nicest, most personable staff member at Sunscape. He was friendly, gave us anything we asked for, and smiled. He actually smiled (which was a rare commodity at Sunscape).
3. Merisol at the Oceana restaurant went out of her way to make sure we were able to eat one night (after we chased dinner at 3 restaurants, and it was then 9:30 PM). She set an extra table for us, and gave us wonderful service! Thank you to Merisol and Jonathan!
4. Easy Snorkeling! You go to the snorkel hut, grab your gear, and dive right in. No need for an excursion. We loved this!
5. Lots of security. There is a lot of security walking/standing around. We felt very safe!

Well, that's it for the positives. I am sad to say this. I am sad that I'm trying so hard to think of more, but they just aren't there.

Negatives: (hold on to your chair)
1. If you paid for "preferred club", do not expect ANYTHING! There is a "preferred club only" pool, that is supposed to have special liquors at the "bar. You know what this means? This specific pool has a bar "cart" (like you see at a hotel wedding). There was nothing more at this "bar" than any other bar. There is NO wifi in the resort EXCEPT in the lobby and in the preferred club room (in the lobby). They do not just give you the password in your welcome packet. You have to go into the room, wait in line, and one of their 4 staff members will type the password into your device. It's like standing in line for crumbs. It made us feel anything but special. I felt like we were begging. My husband and I are self employed so I had to get online 3-5 times during our visit to do a little work. I dreaded going in there! But as soon as you leave the resort, there is free wifi all over the island. It's pretty pathetic! Preferred Club is a JOKE!!!! NOTHING at this resort was "easy" for the guests. We had to work for food, drinks and WIFI.

2. Do NOT expect to eat a thing between 4-6:30 PM. There is not one crumb of food available (unless you hoard your lunch leftovers). I mean, there isn't nachos, chips, popcorn, fresh fruit or anything! Oh wait, I take that back. There were little pastries in the coffee shop. This was our biggest complaint. EVERYONE on vacation, after being in the sun all day, has the munchies before dinner!!!!!!!!!! So our entire day was planned around food, because we knew there were times we couldn't get it. How's that for an expensive vacation?!!!!!!!

3. The first day we were there, we hung out in the pool all day. My husband apparently leaned up against the tile on the side of the pool. When he got out, his swimsuit was BROWN from all the pool scum on the tile!!!!!!!!

4. There is one swim up bar, but don't get excited. There isn't anyone manning it. There is another bar connected to it (behind it) that the bartenders work. So if you are at the pool bar, you have to yell at the bartender in the other bar for him to maybe or maybe not come down and take your order. You know those fun times at the pool bars, where you laugh with the staff, and they serve fun drinks etc....? Well, do NOT expect that at Sunscape.

5. There is absolutely NO wait staff at any of the pools or the beach! You can NOT order drinks from a nice staff person taking orders. You are on your own. You always always always have to get up and go get your own drinks (and the cups are 5 ounces, so you will get your exercise).

6. (a) 9 out of 10 times we ordered food at any of the restaurants, they would come back to us and say to at least one of us "We are out of ____". We only had ONE meal where they didn't say that to us. On our last night, before we ordered I even said "before I order, can you tell me what you are out of". She laughed!

(b) The buffet...... BORING! No lush fruits like you expect in the Caribbean. 7 of out 10 times we attempted the buffet, the trays were empty or dismal at best. I found myself thinking "just get full so you aren't hungry. So I ate bagels and cream cheese EVERY MORNING. One morning at the buffet breakfast, the waitress asked us what we wanted to drink, and she never returned. I had to leave the restaurant and go order our waters at the pool bar!

(c) One morning we ordered room service, asked for scrambled eggs. They called me back and said "we are out of scrambled eggs. Would you like fried eggs?" Um, aren't they all from an egg? That one made me laugh. One afternoon I ordered 2 snacks from room service, and of course they called back to tell me they were out of something. It became a HUGE joke. I had to laugh to keep from going postal!

7. Half the trip, we wouldn't get hand towels or bath rags... I had to call and request them. Which did no good. They never showed up. Same with the coffee.

8. Here's the biggest one..... DINNER! It's a cluster and stressful on the guests! They don't take reservations, which is usually a good thing at an all inclusive, but not at Sunscape. You have 2 options.... You leave the pool at 5 to go get cleaned up, then stand in a line when the restaurants open at 6:30, and hope you get in. Or you can get in line at 6:30 and take a beeper for a later time (like 8, 8:30, or 9). BUT, when you show back up at your designated time, you are still not guaranteed to eat. It's a huge gamble. See, the buffet closes at 9, so if you wait too long on the "waiting for a table" you may be too late to even eat at the buffet...... WE WERE HUNGRY A LOT AT SUNSCAPE! They need to fix this system ASAP! When you pay this kind of money, you should NEVER EVER EVER wonder if you will be able to eat a meal!

8. The casino is NASTY! Half the machines are broken, or the screens are so old, you can't read them. It smells HORRIBLE and the drinks aren't free in there. Do not waste your time or money at the casino!

9. Every single day I would hear guests complaining about their room and trying to get a different room. It is SOOOOOO inconvenient to switch rooms on vacation. Sunscape needs to fix their rooms so guests do not have to change. I heard everything from A/C not working, to shower drain so clogged they were standing in their overflowing shower water to get "clean". Oh, and there are HUGE rats! We saw a couple (at night) and they are the size of an armadillo. NO JOKE! But they were outside, so no worries in your room.

There is NO bending over backwards for the guests. The staff is not smiling. The drinks are weak. The food is scarce. If you are reading this, and you have already booked your vacation to Sunscape, I am sorry! The good news is, take some extra money because a really nice shopping and dining area is just a 6 minute walk up the street called The Blvd and it's great!

Room Tip: Make sure you stay on the East side where it's been remodeled. The other rooms look like motel...
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose C, General Manager at Sunscape Curacao Resort Spa & Casino - Curacao, responded to this review, July 25, 2014
Dear Guest,

Thank you for review posted regarding your visit at Sunscape Curacao Resort, Spa and Casino.
We value your extensive feedback on the Trip Advisor. Your feedback will be intensively reviewed with all the departments concerned.

Our aim is to achieve the best results for all our guest that visit our resort. We are very confident that with your comments will have some clear indication into where we have to place more attention in order to improve our results.
We wish we had the opportunity to contact you while you were staying with us. We are certain that with some correction we could have changed your stay and maybe even make transform it into a positive one.

Once again, thank you very much.

Yours Sincerely,

Jose Corletto
General Manager
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La Romana Province, Dominican Republic
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 22, 2014

It's best bars its restaurants are the maximum, and actually Chris and holidays, and should invite my friends to try, aver if they would pay me very successful stadia ......... I recommend it ......!!

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose C, General Manager at Sunscape Curacao Resort Spa & Casino - Curacao, responded to this review, July 25, 2014
Dear Guest,

Greetings from Sunscape Curacao Resort, Spa & Casino. Thank you for taking the time to write such a lovely comments about your recent vacation and for all your compliments. It is so rewarding to learn you fully enjoyed our hotel.

We would love to welcome you back home in the future, so you can have the whole experience again.

Yours Sincerely,

Jose Corletto
General Manager
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Rio de Janeiro, RJ
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 22, 2014

I spent a period of seven days vacation with my wife Sunscape Curacao Resort with all inclusive system. The hotel accomodations are very confortable , the beach area is excellent and meals are good in breakfast and lunch and very good in dinner. Personnel is very attentious with host in every restaurants and services. Excellent place for going with children due to the safety of beach area.

Room Tip: Save time to have a wonderful dinner in the beach restaurant at least one night!!! Restaurant Da Mar...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose C, General Manager at Sunscape Curacao Resort Spa & Casino - Curacao, responded to this review, July 25, 2014
Dear Guest,

May we thank you for choosing us as your holiday destination and we appreciate the fact you have taken the time to write a review of your stay with us.

We are very pleased to hear that your time at our resort met with your expectations, and we appreciate all of your wonderful feedback, we sincerely hope we have the opportunity to be your hosts again in the near future.

Yours Sincerely,

Jose Corletto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunscape Curacao Resort Spa & Casino - Curacao

Address: Dr. Martin Luther King Blvd. 78, Willemstad, Curacao (Formerly Princess Beach Curacao Resort)
Phone Number:
Location: Caribbean > Curacao > Willemstad
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Casino Hotel in Willemstad
#6 Top resorts Hotel in Willemstad
#7 Spa Hotel in Willemstad
#11 On the Beach Hotel in Willemstad
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sunscape Curacao Resort Spa & Casino - Curacao 3.5*
Number of rooms: 341
Official Description (provided by the hotel):
Endless fun in the sun.Enjoy a fun-filled getaway of a lifetime at Sunscape Curaçao Resort, Spa & Casino (previous Princess Beach Curacao Resort, Spa & Casino). Located Soutern-western of the Caribbean and just off the coast of Venezuela, the 38-mile long island of Curaçao offers idyllic weather, exquisite beaches, spectacular snorkeling and much more to families, couples, singles and friends. At Sunscape Curaçao all guests will enjoy an Unlimited-Fun® vacation where everything is included from top-shelf spirits and daily refreshed mini-bar, to limitless food and beverages and endless daily activities. Guests can enjoy the on-site dive center at Sunscape Curaçao where they can catch a boat right at the resort to the National Underwater Park and enjoy diving and snorkeling at one of the most popular diving sites in the world. Located just 10 miles from the International Airport Hato and two miles from the capital city of Willemstad, guests can enjoy everything that Curaçao has to offer. ... more   less 
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Also Known As:
Breezes Resort, Spa & Casino - Curacao Hotel Willemstad
Breezes Resort, Spa And Casino - Curacao
Breezes Curacao Hotel
Breezes Resort Curacao
Superclub Breezes Curacao
Breeze Curacao
Sunscape Curacao Resort Spa & Casino - Curacao Willemstad

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