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“Parking disappointing” 3 of 5 stars
Review of Hotel Scharloo

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Hotel Scharloo
2.5 of 5 Small Hotel   |   van den Brandhofstraat 12, Willemstad, Curacao   |  
Hotel amenities
Ranked #12 of 26 Willemstad B&B and Inns
Fort Lauderdale, Florida
1 review
1 helpful vote 1 helpful vote
“Parking disappointing”
3 of 5 stars Reviewed April 20, 2014

It's the second time I visited this hotel and I must say I am very disappointed with the parking.
It is listed under amenities that free parking is available. I have rented a car for 2 weeks during my holiday and was not able to park inside sometimes. There are only 4 parking spots. And what really blows my mind is that the employees of the hotel also park their car on one of these 4 parking spots leaving only 3 spots available.
Even the receptionist parks her car inside?! I have never heard of such a thing and goes beyond my comprehension especially when the surroundings of the hotel are dark streets where you can always find broken glass on the pavement.
I guess some of the cars have been vandalized with broken windows.

Once I had to leave and another car was parked behind me.
Nobody at the reception knew to whom the car belonged to. I had to wait for two hours before I could finally leave!
The first time I did not rent a car and was not aware of this situation but now I can say that I am very disappointed with the hotel. Do not advertise free parking as this is misleading. You should advertise that you have only four parking spots available. And make sure the employees do not park inside.
Furthermore, the hotel is rather clean and the location is good.

Room Tip: Only four parking spots available. Keep this in mind before renting a car.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelScharloo, General Manager at Hotel Scharloo, responded to this review, April 24, 2014
Dear guests,
First of all I really want to apologize for this experience! The gated park facility is to small for the number of cars we have in times that the hotel is fully booked. We are working on that, But thats too late for you as our guests.
And that the employees use the parking places is not going to happen again, you are so right about that. That's not the way its supposed to be.
Im glad that you were a repeated guest, and we hope to see you back again in the future, so we can make it up to you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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69 reviews from our community

Traveler rating
    30
    29
    5
    2
    3
See reviews for
8
32
8
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Vancouver, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 17, 2014

Great central location, very nice clean modern room, friendly and helpful staff and pleasant surroundings. Walking distance to the bus station and we found the local bus to be a great way to get around if you don't want to spend the money on car rentals and are happy to walk a little off the main roads. We also got inexpensive food from the close-by take-out location as we were travelling on a budget.

Would definitely stay here again and recommend to anyone planning on visiting the area.

Bridget

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelScharloo, General Manager at Hotel Scharloo, responded to this review, March 24, 2014
Thank you very much for your nice review! we loved to have you as our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 17, 2014

Great hotel with lovely staff, right in the city centre of Willemstad. Spacious rooms with every needed comfort. There is a small garden pool, free to use 24 hours a day, which is a great plus. The breakfast is tasty and more than enough per person. Ine, the lobby Manager, can also contact you with great personal guides to lead you around the island. Ask for Elvira, a lovely dutch woman with a radiant passion for Curaçao, who loves to show you her favourite sightseeing treasures.

Room Tip: The room we had, had a small balcony, looking out to a blind wall. It didn't really bother us, b...
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelScharloo, General Manager at Hotel Scharloo, responded to this review, March 24, 2014
Thank you very much for your kind and friendly review! We always try to do our best to make every vacation unforgettable for our guests.
The Standardrooms are not located in the garden, they are all located in the small "tropical alley" . The profit of it is that it is cool in the rooms. and only a few meters from the garden with the pool. The apartments are located in the garden.
I hope to welcome you again as our guest.
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Ballarat, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed February 4, 2014

Pls note that it seems that once a month an extremely loud night club sets up next door to the hotel on a Friday night. I was there for this. Should you find yourself in this position, pls be aware:

1. earplugs, which the owner says (see the review comment by the manager on 14 April 2012) they provide for guests for these monthly extravaganzas, make no difference at all to the noise levels. It is way too loud.

2. Management did know about this event on the Friday afternoon I arrived and said nothing, contrary to the information provided by the owner in the same comment mentioned above. When i asked what could be done, the manager rang the owner, who said nothing at all could be done.

3. A visit to the police station to alert them to the party, once you are aware of it on Friday afternoon is well worth it. This is because the people who run this event have a permit that ceases at midnight yet they continue, as others have mentioned here, to 3 or 4 or 5 am. On this visit, obtain the police phone number and inform them of the event. I found them extremely helpful and concerned, in contrast to the owner.

4. If the music goes on beyond midnight (as it clearly always does), ask the surly night watchman for the telephone and call the police (he refused to do this for me). When I rang them at 1 am, they answered immediately and arrived at the party within 10 minutes. Five minutes later the whole event had ceased.

5. The police asked me why it was me reporting the party to them and not the Scharloo hotel staff. They informed me that they would expect the owners of the hotel to take care of their guests in this way and not have the guests coming themselves to prevent a sleepless night. I could not provide an answer.

  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelScharloo, General Manager at Hotel Scharloo, responded to this review, March 24, 2014
First of all , I want to apologize for the bad experience with that "booming "night!
I really can not explain why things went the way they did; We didn't act the right way. That's for sure.

The positive thing is that you visit our hotel in September 2013, and you put the review on February 2014, but in December 2013 the monthly nightclub closed their doors.
Maybe there are going to be some "special" events in town, and our caribean people LOVE to celebrate everything loud. But I really hope no one is going to have so many troubles. We are going to do our very best that in case of having this experience we will act on the right way.

Best regards,

Ine van der Burgt General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
1 review
3 of 5 stars Reviewed December 16, 2013

Pros: Good location, helpful and friendly staff. Good cost benefit. Our group booked three rooms, and they were very different from one another. One had a complete kitchen and huge balcony and one was a small regular room, but they were all nice.

Cons: One of the rooms had a bad smell in the bathroom. Night watchmen wasn't very friendly. Parking only fit 3 cars, so we had to leave the car in the street. Reception only works until 6pm. If you are going to check in later, better try to talk to them in advance.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
90 reviews 90 reviews
47 hotel reviews
Reviews in 28 cities Reviews in 28 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed October 7, 2013

This is a great bed and breakfast as well as a hotel nestled away in Punda overlooking downtown Willemstad. The rooms are tastefully decorated for the price. The service is exceptional and the value is great. The manager is really knowledgable, helpful, and very upbeat to converse with. The location is good and security is exceptional. The cleanliness is super clean and u will never find anything out of place here. There is a day care service and will arrange a taxi for sightseeing tours and rent cars at nominal rates for hotel guests.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 1, 2013

Great accommodations. The hotel is a 2 minute walk to the floating market downtown and an easy bus ride away from amazing beaches. Rooms have air conditioning and access to a gorgeous pool. The staff was extremely helpful with directions and maps. Rooms are minimalist, but no complaints!

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Scharloo

Address: van den Brandhofstraat 12, Willemstad, Curacao
Location: Caribbean > Curacao > Willemstad
Amenities:
Bar / Lounge Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 26 B&Bs / Inns in Willemstad
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Scharloo 2.5*
Official Description (provided by the hotel):
Hotel Scharloo is an elegant Historic building; it has a cozy atmosphere and is beautifully located in the charming City of Willemstad. The hotel offers a stunning view over de quay with the floating market, and the multi-colored historical Dutch colonial style buildings. Hotel Scharloo is in walking distance of restaurants, terraces, shopping centre and entertainment, and the world famous floating bridge. The hotel has 18 rooms with all his comfort and luxury. All rooms have AIRCO, CABLE-TV, FREE WIFI, A safety-BOX, and a FRIDGE; Our DeLuxe rooms offer a separate dining room with fully equipped kitchen. The most rooms are located in the villa with all his historical details. In the enclosed garden you can relax in the great lounge swimming pool or on the loungers under need the black olive tree. Visitors also come to Curacao for the spectacular sandy beaches, scuba diving, sailing and other beach sports, these are all in the surrounding area of our Hotel. Also nearby is the bus stop, for fast frequent services with great value fares, or hire a car and explore the Island. ... more   less 
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Also Known As:
Hotel Scharloo Curacao/Willemstad

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