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“Great service!” 4 of 5 stars
Review of Hilton Curacao

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Hilton Curacao
4.0 of 5 Resort   |   John F Kennedy Blvd, Willemstad, Curacao   |  
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Ranked #17 of 29 Hotels in Willemstad
Raleigh, North Carolina
1 review
4 helpful votes 4 helpful votes
“Great service!”
4 of 5 stars Reviewed July 11, 2014

I have read a few reviews complaining about the service but I only experienced exceptional service! When I first checked in, I didn't have to wait at all. I was given a room on the 2nd floor but asked to be moved to a higher room with a better view and they were able to move me the next day. I don't remember the gentleman's name at the front desk but he was extremely helpful. The hotel itself is a little dated but my room was great and I had no problems. The pool and beaches were very nice and not too crowded. The people at the dive shop were extremely helpful and I was able to go scuba diving for the first time with no problems and plenty of help. Lastly, the executive lounge was phenomenal - great sunset view and the service was second to none. I would like to call attention to Kareen as she was extremely helpful and helped make my trip. She is an asset to the hotel and I encourage everyone to visit the executive lounge, if you aren't a gold or diamond member it is worth the extra charge. Drinks are less expensive and the service is incredible. I chose this hotel as a place to go relax and get away from it all and that is exactly what I was able to accomplish.

  • Stayed July 2014, traveled solo
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedric N, General Manager at Hilton Curacao, responded to this review, July 24, 2014
Dear noscreenname782,

Thank you for taking your time to review our hotel on Tripadvisor!

It is a pleasure to hear that you fully enjoyed your stay at our hotel. Thank you for complimenting the excellent service at our hotel and sharing your positive stories about your experiences with the front desk, the dive shop and the Executive Lounge. I will be pleased to share your feedback with Kareen.

We hope to welcome you again at the Hilton Curacao for a relaxing vacation!

Kind regards,

Cedric Nubul – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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539 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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English first
Denton, TX
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 11, 2014

We stayed here for a week and really enjoyed the easy access to the beach with its crystal clear water and the large beautiful pool. The property is older, but it is nicely remodeled. Because we are diamond members, we got access to the Executive Lounge. Dawn and Kareen in the Executive Lounge provided some of the best and friendliest service I've ever had in any Hilton property. They made our entire trip special and we looked forward to seeing them every evening. The service everywhere else in the hotel could use a little improvement and most employees we dealt with brought on their "C+" game and not their "A" game. Overall, we really liked the hotel and will definitley return.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedric N, General Manager at Hilton Curacao, responded to this review, July 24, 2014
Dear DentonTX8,

Thank you for taking your time to review your recent stay at our hotel on Tripadvisor!

It is a pleasure to read that you were fully satisfied with your stay. Thank you for complimenting our beach and pool area and overall hotel property. I am delighted to share your kind words about their excellent service with Dawn and Kareen.
We appreciate your feedback in regards to the overall service you received and can assure you that this has been addressed to guarantee a consistent service level in the future.

We will be more than happy to welcome you back at the Hilton Curacao!

Kind regards,

Cedric Nubul – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
Reviews in 24 cities Reviews in 24 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 10, 2014

Thank you for a phenomenal vacation Hilton Curacao! The views from this resort are amazing! Petcha, Kareen, Dana and all of the staff in the executive lounge are top notch. They made great suggestions for my family and I to visit while on the island. Our room was perfect. Couldn't have asked for more. The snorkeling at the beach was incredible. So many wonderful things to say about this resort and island.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedric N, General Manager at Hilton Curacao, responded to this review, August 22, 2014
Dear Lulu H,

Thank you for your review of your stay on Tripadvisor!

It is a great pleasure to hear that you enjoyed your vacation at our hotel to the fullest. I am delighted that you enjoyed our resort and its facilities and compliment our recently renovated rooms. Thank you for your kind words about our executive lounge staff. I will personally share your feedback with Petcha, Kareen and Dawn.

We hope to welcome you back at the Hilton Curacao for your next family vacation!

Kind regards,

Cedric Nubul – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frederick, Maryland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 9, 2014

Thank you to the hilton for a great family vacation. Beautiful location with beach and pool right at your doorstep. Excellent service from the executive suite staff Petcha, Dawn and Kareen. These three women are so good at their job and accommodated our every need day and night. They are the reason we will return next year. Thanks also to Maryanne in housekeeping for excellent service. Finally front office manager Adrienne ensures that service is a top priority at this property. We had an amazing trip. Highly recommend ocean view room--well worth a few extra dollars. We sat on the balcony and watched the sunset every night. .

Stayed June 2014
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedric N, General Manager at Hilton Curacao, responded to this review, July 24, 2014
Dear sjay1230,

Thank you for taking your time to review our hotel on Tripadvisor!

I am delighted to read that you fully enjoyed your stay at our hotel. It is great that you enjoyed the location and beach and pool area of our hotel. Thank you for particularly complimenting our staff. I will be glad to share your feedback with Petcha, Dawn, Kareen, Maryanne and Adrienne.

We will be glad to welcome you again at the Hilton Curacao for your next family vacation!

Kind regards,

Cedric Nubul – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 7, 2014

This was my husband's and mine first adult only get away in years. We are hilton honor members so chose the hilton with some reluctance. The Marriott beach seemed nicer. We discovered once we got there that this was not true. We loved the hotel. Snorkeling at the beach was amazing the pool was beautiful the room was big and the view..m well simply amazing. I would highly recommend the hilton to anyone traveling to curacao.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedric N, General Manager at Hilton Curacao, responded to this review, July 24, 2014
Dear Karen R,

Thank you for sharing your impressions of your hotel stay on Tripadvisor!

It is a pleasure to read that you fully enjoyed your stay at our hotel! Thank you for complimenting us on our beaches and our rooms and views. I am glad that you recommend our hotel to other travelers.

We hope to welcome you soon again at the Hilton Curacao for your next couple vacation!

Kind regards,

Cedric Nubul – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hatfield, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 6, 2014

Although, the resort is dated and we had an old musty room. The room was large and well air conditioned. The location was great the 2 beaches and pools were wonderful that we really did not have to leave the resort. We recommend going to Willemstadt and Westpunt and speaking with the locals. It is a rustic island but great to relax and enjoy snorkelling or diving.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedric N, General Manager at Hilton Curacao, responded to this review, July 24, 2014
Dear Nathalie R,

Thank you for reviewing our hotel on Tripadvisor!

It is great to read your positive words in regards to the location and facilities of our hotel. I am glad that you liked the spaciousness of our rooms. It is unfortunate that the design of our recently renovated rooms was not to your taste. The recommendations you are making give the impression that you really made the most of your vacation on Curacao.

We will be glad to welcome you again at the Hilton Curacao during your next stay!

Kind regards,

Cedric Nubul – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ft. Lauderdale, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 6, 2014

Beautiful setting on South side of Island, easy access to all activities. Tropical breeze keeps temperature pleasant. This is a very enjoyable place to vacation, good value for your money for just about everything except the food is a little expensive.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedric N, General Manager at Hilton Curacao, responded to this review, July 24, 2014
Dear Robert D,

Thank you for your review on Tripadvisor!

It is a pleasure to read that you fully enjoyed your stay at our hotel! I am glad that you enjoyed the location or our hotel in the beautiful Piscadera Bay. Thank you for your recommendation!

We are looking forward to welcome you again at the Hilton Curacao!

Kind regards,

Cedric Nubul – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Curacao

Address: John F Kennedy Blvd, Willemstad, Curacao
Phone Number:
Location: Caribbean > Curacao > Willemstad
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Willemstad
#8 Luxury Hotel in Willemstad
#9 Spa Hotel in Willemstad
#12 On the Beach Hotel in Willemstad
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Curacao 4*
Number of rooms: 196
Official Description (provided by the hotel):
Set in 23 acres of beautifully landscaped grounds and built on an historic 18th century Fort, the Hilton Curacao hotel boasts two private white sand beaches, infinity and freshwater pools and a PADI Gold Palm dive center on the property, and is one of the leading Curacao hotels. Located just ten minutes from Hato International Airport and five minutes from the center of Willemstad, the Hilton Curacao is an idyllic spa retreat. A Las Vegas-style casino and LivingWell Health & Beach Club are available on the property, and Guests enjoy immediate access to a range of watersports and Willemstad activities. The Hilton Curacao resort is charming, picturesque and perfectly placed for an active or relaxing visit to the Caribbean. Conferences and events for up to 400 can be easily accommodated in this Curacao hotel’s range of event spaces, making it the ideal destination for corporate functions, social events or intimate destination weddings. ... more   less 
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Also Known As:
Hilton Curacao Hotel Willemstad
Hilton Hotel Willemstad
Hilton Hotel Curacao
Hilton Willemstad
Willemstad Hilton
Hilton Curacao Willemstad

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