We stayed at the Hilton for 7 nights in February and loved it. Using Hhonors points, we got an ocean front room on the executive floor. Points-wise, it was a really reasonable price (about 310,000 points for the 7 nights) for their beach resorts as Hilton has recently done some strange stuff to their point system.
The staff was wonderful - very helpful and understanding, especially the ladies in the executive lounge. I was ill, and they helped get us to a doctor. They called ahead to say that we were coming, and they really smoothed the way for us.
The food at the Italian restaurant was exceptional and rivaled a lot of the places off site that we went to. The beach bars' food was good/clean but pricey even for resort food. (21 dollar cheeseburger??)
The executive floor offerings were fine - Not European, more American in their offerings (in other words, basic continental breakfast, basic snacks at night - nothing compared to Hiltons in Europe - more like what I would expect in the US). I believe that we could have gotten the breakfast downstairs at the buffet for $6 more, but it wasn't necessary. The executive lounge is VERY small. They may have seating for 25 people. However, the view is beautiful, and the people working there are very helpful. They also have a cool cappuccino machine that disperses different kinds of coffee, hot water for tea, and hot chocolate. We also never needed a place to sit no matter what time we arrived. There was always plenty of food/drinks.
The room was clean and newly redecorated. The grounds of this place are gorgeous! You could spend hours rambling around. There are two beaches, a huge pool, parrots, a hot tub, mini golf, a gym, a spa, a casino, lizards running around, gift shops, a fort from the 1700's, and a dive shop. Incidentally, there is a coffee shop as well. This little shop sells coffee and snacks, but they also sell supplies that you may have forgotten at home - toiletries, newspapers, sunblock, etc.
It is NOT the best kept property in the world. There are flaws in the paint, rust here and there, tiles that are cracked, and it could use nicer beach chairs and portable umbrellas on the beach. In general, they could use some money spent on maintenance, but beach hotels often get run down quickly. There may have been places that could use a little work, but the place was really clean which matters more to me. It's also really easy to overlook a two inch crack in the paint when you see the view.
The main beach that is just steps from the lobby is a little bit of heaven. The water is crystal clear, and as you step into the water, two little Palometa fishes come to swim around you. I think that they just greet everyone coming into the water. The snorkeling right from the beach in and around the little lagoon is great and really safe if you had kids or if you don't swim too well. There was also a pretty long barracuda who hung out under the piers all day (don't be scared, they don't bother people). The dive shop was offering free trial splash dives three times a week for about an hour a day. This little beach was a great place to hang out, and we spent most of our trip right there. There was also a larger beach a little walk away, but the snorkeling was not nearly as good there. It did have a snack bar there too, though, for the people who want a long stretch of sand.
I would go back here in a heartbeat. Don't let reviews that are focused on small details like a broken tile deter you if you can overlook that kind of thing. The people working here were lovely and helpful, the beach is beautiful, and there are a lot of things to do right on the property.
Incidentally, the other guests staying here were lovely too. I normally wouldn't notice, but the conversations about the beautiful weather, the water, and snorkeling seemed to spring up between everyone staying here the second you got in or out of the water. "Did you see the barracuda? He moved over to the other side of the pier." and "Make sure you check out the puffer fish right on the side of that rock over there." and "Can you believe how you don't need a mask to see the fish?" Like I said, we normally keep to ourselves, but it seemed like everyone here was having just as lovely a time and couldn't keep it in (no matter what language was spoken - if you didn't understand, there was a lot of pointing and head nodding).
Anyway, if I could go back tomorrow, I'd be there.
I know that not all of the rooms have been redone in the hotel. Make sure that you request one that...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear A W,
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First of all I want to thank you for taking your time to write such a detailed review of your stay!
It is great to hear that you enjoyed your time at our resort so much. Thank you for complimenting our executive lounge and our helpful staff. I will share your kind words with our executive lounge team. Furthermore it is a delight for me to hear about all the small details you experienced on our resort grounds, such as the palometa fishes, the lizards and the nice conversations you had with other guests.
We take pride in being able to accommodate our guests in our newly renovated rooms, wherefore it is a pleasure to hear that you appreciated the new design. The recent completion of the renovation of our rooms, executive lounge and Corner Shop, where you can taste a great selection of tea and coffees, was the initial step of an on-going property upgrade plan. I do agree that the areas you mentioned needs attention and this will be tackled as this is part of our upgrade plan.
We are looking forward to welcome you back at our resort in the near future!
Cedric Nubul – General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.