My wife and I were guests at your resort from July 19-26.
We enjoyed our stay at the resort and the different attractions on the island. We felt the public areas, pool, and beach were clean and well maintained, The rooms are worn. Need updated.
What really made the trip a memorable vacation were the thoughtfulness of all the resort staff. We would like to recognize the following: Front Desk - Nadisha and Aldren; Bellman - Quincy; Servers at Portfino - Arthur and Shuanes; Voila Servers - Nadia, Mildred and Raquel; Pool Attendants - Rigel ans DelRoyd They are an asset to your resort.
Your promotion of the casino is misleading. .Promotional information we received stated "Your first $50,00 is on us..Come to the Emerald Casino sign up and play slots for at least 30 minutes and we will reimburse any loss up to $50,00. "
What we found out when trying to utilize this offer is that the reimbursement, is not a cash reimbursement but a credit for any loss up to $50,00 which had to be used at the casino. If we were unlucky at slots we could have been out $50.00. There was no cash reimbursement as the promotion seems to imply.
As we previously stated we enjoyed our stay particularly because of your staff.