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“Breathtaking<3” 4 of 5 stars
Review of Curacao Marriott Beach Resort & Emerald Casino

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Curacao Marriott Beach Resort & Emerald Casino
4.0 of 5 Resort   |   John F Kennedy Boulevard, Piscadera Bay, Willemstad, Curacao   |  
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Ranked #6 of 30 Hotels in Willemstad
Wilkesboro, North Carolina
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Breathtaking<3”
4 of 5 stars Reviewed August 5, 2014

Arrived after dark and had no idea what the beach would look like, however the hotel grounds were lit up magically. I was very pleasantly surprised to wake up the next morning and walk out on the open patio and see the beach...my mouth literally dropped open. Views are absolutely spectacular. Definitely recommend Portofino's dining which is part of the hotel for dinner and the sports bar and pool bar for lunch. While relaxing on the white beaches be sure to check out the Board Room (beach bar right in front of the hotel)...the "Hummer" drink is something I'm still craving while I'm back in 'reality.' :D The dive shop next door offers some great first time dive adventures as well as several types of other excursions; you can also rent snorkel equipment at a good price for the day or week.
Service was excellent everywhere on the resort; my biggest complaint would be that the front desk was quite rude at times. However, I still highly recommend this resort...it's the nicest one I found on the island.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouellaB5, General Manager at Curacao Marriott Beach Resort & Emerald Casino, responded to this review, August 7, 2014
Dear FunDip 4Me,
I cannot agree more. The views and the beach are indeed AMAZING and make you feel like you are in paradise. I am thrilled that you enjoyed the Boardroom and Protofino experiences. I can assure you that your feedback about the Front Desk is taken seriously and will be reviewed. Should you wish to share more feedback regarding this than do not hesitate to reach out to me via "louella.brezovar@marriott.com". Needless to say I hope to be able to welcome you back personally to our resort in the near future.
Sunny Regards,
Louella
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1,993 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (426)
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Brasilia, DF
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 5, 2014

I loved the hotel. The area is so good,the privative beach is so beautiful(blue ocean with colorful fishes) and the employees are so educated. The hotel has good restaurantes but the prices of food are too expensive.

Room Tip: Rooms in front at the beach are too expensive
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouellaB5, General Manager at Curacao Marriott Beach Resort & Emerald Casino, responded to this review, August 7, 2014
Dear Cristiane M,
Thank you for taking the time to share your review. I am very happy that you loved our hotel and our staff and hope to welcome you back very soon.
Warm Regards,
Louella
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Downingtown, Pennsylvania
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 4, 2014

Loved the open air lobby and restaurants. Hotel had a small resort feel even though it was large. No crowds, and plenty of space on the beach. Rooms were fine, but could use some updating. Staff were fabulous...US Air lost our luggage in Aruba and we would not have been able to locate it with out the staff's help. Beach was a little rough although we couldn't tell if it was the norm or due to weather. Not much within walking distance, but for a 2-3 day stay there is no reason to leave. Taxi into town was cheap enough. "Concierge" was useless, but is more of an excursion/car rental service. Front desk staff more than made up for the concierge desk's short comings (actually...the front desk was functionally the concierge). Comfortable beds, quiet rooms, free wifi in common areas, passable TV reception. Would gladly go back.

Room Tip: Ocean view and Garden view had...the same view. Save a few $$ and get garden view.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouellaB5, General Manager at Curacao Marriott Beach Resort & Emerald Casino, responded to this review, August 7, 2014
Dear Him-and-her19335,
We appreciate your taking the time to share your feedback. I am thilled that you enjoyed your vacation in paradise and of course I am very happy that the staff was able to assist you in retrieving your luggage for you from the airlines. Should you wish to elaborate more on your "Concierge" comment than I would definitely welcome that feedback at "louella.brezovar@marriott.com".
I would also gladly welcome you back to our hotel in the future.
Kind regards,
Louella
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Elmhurst, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 4, 2014

Our stay was fantastic and personalized. Our arrival was greeted with a birthday serenade, they knew we were celebrating my birthday, and prepared the room with balloons and flowers.
We stayed on property like an "all incisive", so got to know the staff pretty well. Lysandy served us at the Board Room and Luxe as well, made sure we were well quenched. Raysa kept our chamber well stocked with water and fresh towels. Meals were delightful with Yvette, & Lilly in the Protofino Restaurant. Monica served the perfect Romantic Dinner with Fabian's assist, all with our feet in the sand! Night caps were with Sunny at the swim up bar. Wonderful, wonderful!!!! Thank you

Room Tip: The Garden Room is great with Partial ocean view and private balcony
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Koen H, Director of Operations at Curacao Marriott Beach Resort & Emerald Casino, responded to this review, August 7, 2014
Dear Dezinergal,
Congratulations again with you birthday. We enjoyed the celebration just as much as you did, as we truly love the opportunity to organize and throw parties.
I am so happy many of our team members stood out for you and I will ensure to thank them all for their great efforts making your special vacation even better.
I look forward seeing you next year so we can throw you another party.
See you soon.
Regards,
Koen
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Henderson, Nevada
Top Contributor
84 reviews 84 reviews
20 hotel reviews
Reviews in 32 cities Reviews in 32 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 2, 2014

This is the 5th year in a row we have stayed here. I must say the service improves each year. The lobby is beautiful. The actual property is in a good location, nice private beach and big pool. 20 minute drive from the airport, 10 minutes to the city and 10 minute drive to Centrum grocery store. The pool does get crowded and seats can be limited. The rooms are dated and do need updating, a 90s look. We had a great room location, ocean and pool view, a corner room. Food is expensive as are the drinks, typical for a beach resort. We like the dive shop on the property, Caribbean Sea Sports (a separate review). Voila deli is convenient for coffee, snacks. Gelato, and quick breakfast. We enjoy staying here each year. We will plan returning next year.

Room Tip: 2nd and 3rd floors with private balcony
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouellaB5, General Manager at Curacao Marriott Beach Resort & Emerald Casino, responded to this review, August 7, 2014
Dear PA nVegas,
Thank you so much for your loyalty to our resort. We truly appreciate your business and hope to keep welcoming you back for many many more years to come. I am thrilled that you feel the service is getting better each passing year. it is a key focal point for us. Without our guests we would not be here. Please stay pending for some updates aobut our hotel. We are hoping to be able to announce some "upgrades" soon.
I will be waiting for you on your next trip to Curacao.
Sunny Regards,
Louella
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Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 31, 2014

We recently stayed at the Marriott and were blown away by the friendliness of the staff and our experience overall. Upon arrival we were greeted by Terrence and Quincey who helped us immensely during our trip, offering recommendations and ideas which turned into amazing experiences. We were checked in by Aldrin who was very friendly and even offered us a drink as a welcome!

We dined a couple of times at the Emerald lounge and received outstanding service from Edsel as well as Portofino for breakfast where we were taken care of by Rudsel. Sandly, a bartender at the pool and The Boardroom pointed us toward one of our best excursions of the trip.

The only downside we had during our 7 days was some very slow service at Portofino one evening for dinner. Overall our time in Curacao was amazing and we owe a lot of that to the staff at the Marriott for their hospitality!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouellaB5, General Manager at Curacao Marriott Beach Resort & Emerald Casino, responded to this review, August 1, 2014
Dear Dave V,
It is thrilling to read your review. I am so proud of the team and the fact that they were able to "blow you away" with their service. Terrence, Quincy, Aldrin, Rudsel, Edsel and Sandly will be recognized for providng you with the amazing service you described in your review. It is always our goal to exceed the expectations of our customers. I look forward to welcoming you back personally to the Curacao Marriott in the near future.
Sunny Regards,
Louella
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New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 30, 2014

The resort is beautiful and well-kept. The staff is friendly and pays attention to details to make the stay comfortable and pleasurable. A lovely gesture is the complimentary cool drink when checking in. I was a little disappointed with the Portofino restaurant staff (arrogant) and quality of the food (that is also overpriced.) I love swimming in the sea and this was difficult due to the current, high waves and rocks in the water. Overall, however, it was a very positive stay at the Curacao Marriott.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouellaB5, General Manager at Curacao Marriott Beach Resort & Emerald Casino, responded to this review, August 1, 2014
Dear Herman JSF,
Thank you so much for your review. I am very happy that your stay overall was a positive one. I was a bit distressed to read about your Portofino experience and I can assure you that I will personally follow up on this feedback. It is always our intention to exceed the expectations of our customers.
Kindly note that for the last 3 days we had a bulldozer doing significant work on our beach to address the rocks and re-distribute the sand for the comfort of our guests. Mother Nature tends to move things around on our beach throughout the year (wind, water etc) and each year during this time we give her a hand and "re-arrange' things to accomodate our guests.
I appreciate the time you took to share your feedback and look forward to personally welcoming you back to Paradise in the near future.
Sunny Regards,
Louella
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Curacao Marriott Beach Resort & Emerald Casino

Address: John F Kennedy Boulevard, Piscadera Bay, Willemstad, Curacao
Location: Caribbean > Curacao > Willemstad
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Willemstad
#2 Romantic Hotel in Willemstad
#3 Luxury Hotel in Willemstad
#3 Spa Hotel in Willemstad
#4 Top resorts Hotel in Willemstad
#5 On the Beach Hotel in Willemstad
#5 Family Hotel in Willemstad
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Curacao Marriott Beach Resort & Emerald Casino 4*
Number of rooms: 247
Official Description (provided by the hotel):
The Curacao Marriott Beach Resort & Emerald Bay Casino are located directly on a private beach in Willemstad, Curacao. Spend your days basking in the sun at our resort pool or beach, or experiencing all history and adventure Curacao has to offer through our on site Tour and Car Rental desk. Once the sunsets, you will experience amazing dining by sea at our beachfront restaurant Seabreeze. ... more   less 
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Also Known As:
Curacao Marriott Beach Resort & Emerald Hotel Willemstad
Curacao Marriott Beach Resort And Emerald Casino
Marriott Willemstad
Curacao Marriott Beach Hotel Emerald
Marriott Curacao
Willemstad Marriott
Curacao Marriott Beach Resort & Emerald Casino Willemstad

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