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Curacao Marriott Beach Resort & Emerald Casino
4.0 of 5 Resort   |   John F Kennedy Boulevard | Piscadera Bay, Willemstad, Curacao   |  
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Ranked #6 of 29 Hotels in Willemstad
Certificate of Excellence
New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Paradise”
4 of 5 stars Reviewed July 30, 2014

After returning from our 12 day vacation to Curacao, I can't wait to return! From check in to our last lunch before leaving we were always treated like we were the only ones at the resort. The costumer service is superior! Aldrin at checkin made sure we had a room that suited our needs, Prisca checked in daily to make sure we were having the best experience. One afternoon I was hungry and asked for BLT, Prisca personally went to kitchen with my request and delivered it to me on the beach, she was always smiling and offering anything we needed. During our daily visits to the Board Room on the beach we met Monique, the bartender, who gives service with a smile a new standard. She always offered new drink ideas and made special shakes for our son. One day Monique brought us mangos from her own tree at home. The personal service at the Marriott Resort and Emerald Casino is something that will bring me back time and time again. Lelieth, at the Portifino restaurant, had so much energy and enthusiasm, it made you feel like you were right at home with family eating around your own table. The food at the resort is not top of the line cuisine, and a bit pricey for what you get, but it was good. One afternoon my husband broke his sun glasses and needed super glue for a quick repair. Ranada at the front desk brought in a new bottle of super glue when she started her shift that day. Ranada saved the day!
Curacao is a safe island, but to add to that sense of security, the guard Kurtly was always there with a friendly smile and great conversation about the island.
In my review I gave the hotel property a 4 out of 5 because it is a bit dated but extremely clean. The hotel itself really needs to be updated, but the superior customer service outshines the fact that the resort rooms need updating. I hope when I return there will be some improvements to the rooms. The property itself is very lush and well maintained even though the island itself is very dry and dessert like.
As far as going off the resort, again it is a very safe island, but it is expensive to take a taxi 30$ round trip. My husband was charged 50$ to go to the Ostrich farm which was not worth it at all. The beach at the resort is private and very quiet, unlike the pool that is beautiful, but can get a bit loud with all the kids. At one time the pool had to be shut down due to a "diaper" accident. Aside from that the pool and beach are both beautiful places to relax or have an adventure. Snorkeling right at the hotel reef makes it easy for the entire family to enjoy!
I can't wait to return to paradise!

Room Tip: ocean front suite room 384- quieter with outstanding views- ocean and palm trees right out all windo...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouellaB5, General Manager at Curacao Marriott Beach Resort & Emerald Casino, responded to this review, August 1, 2014
Dear Fun 43,
Let me start by saying that I really like your TripAdvisor name. Life is all about working hard and then really having FUN. I appreciate the time you took to write the detailed review and am very happy that your 12 days with us were such a success. Needless to say I am thrilled to read that Aldrin, Prisca, Monique, Lelieth, Renata and Kurtly were so helpful during your stay. Please be assured that they will be recognized for all their efforts in making your stay so memorable. We cannot wait to welcome you and your family back to paradise again very soon!
Sunny regards,
Louella
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2,312 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (519)
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2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed July 27, 2014

This is my second Business trip to Curacao, and second stay at the Marriott resort. The staff reception and attention to detail and guest needs is exceptional. On my return trip, every member of the staff, remembered me and coworkers, and greeted us with a warm welcome back. By the way we are a very large group so this really impressed me. I love the Italian Restaurant Portofino. I have eaten there several times and service and food are excellent. My Sever was Yvette, who saw me walking to the pool area and came out to personally welcome me back. I also received the same greeting and personal welcome back from the Host, Drake. I wish I could remember all of the names, because everyones service was great. From hostess to waiters, waitresses, and everyone, thank you for making me feel at home, so far away from home. Rooms are desperately in need up upgrade, and for that reason I wouldn't select the Marriott for a personal trip, but I would definitely return to dine at Portofino.

Room Tip: I wouldn't recommend based on room quality
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouellaB5, General Manager at Curacao Marriott Beach Resort & Emerald Casino, responded to this review, July 29, 2014
Dear Kamala S,
Thank you kindly for taking the time to share your detailed review. I am thrilled that every staff member, and especially Yvette, remembered you and made youand your colleagues feel welcome and at home. I appreciate your wonderful feedback about your dining experiences at Portofino.
Please be assured that plans for detailed upgrades of the rooms are "in the works" and I hope that we can welcome you back once they are completed.
Sunny Regards,
Louella
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 26, 2014

Overall our stay at this Marriott property was very positive. We are long time Marriott customers both for business and holidays. With our status we received free wi-fi in the room. There is free wifit in the hotel lobby and surrounding hotel property i.e. beach, pool. Kudos to the staff, friendly and accommodating from check - in throughout our entire stay. Extra special kudos to Cerita and the Boardroom as well as Nadeem at the Emerald Lounge. Beach was clean and it was easy to get a beach hut. Again great staff experience. The view when coming into the hotel lobby is stunning. Our stay was end of May 2014. We visited restaurants on property and our experience was good. Viola and the poolside eateries provided tasty food options.

Taxis are easy to get as the hotel bellman was always available to help and provide great suggestions!

Again, great staff experience!!!

My only complaint was that the rooms are in need of renovation as they are very dated and could use upgrading. Even so our room was always clean and the bed comfy.



Would definitely come back.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouellaB5, General Manager at Curacao Marriott Beach Resort & Emerald Casino, responded to this review, July 29, 2014
Dear TesPat,
Happy Belated Birthday. I am excited that you choose to celebrate it with us in Paradise. Thank you for recognizing Cerita and Nadeem. They are indeed amazing and I am proud to have them on our team. I am thrilled that the rest of the staff also exceeded your expectations. Your feedback about the rooms is noted. We are making plans for significant room upgrades. I am glad that our housekeeping team did a wondrful job keeping your room clean and comfy.
Please come and visit us again soon!
Tropical regards,
Louella
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washington, dc
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 25, 2014

We had a great week (July 4-11) in Curacao and the Marriott was a big part of our enjoyment. We chose the Marriott based off the reviews, pictures and the fact that it is centrally located on the island and close to but not in downtown Willemstad (Punda/Otrobanda) and we were very happy with the selection (Hilton next door was awful). We rented a car for the week, which made it possible to see most of the island on our own schedule – driving in Curacao was very easy. There are great people and food all around the island. Beaches are beautiful but also rocky (sea shells, coral) so please bring water shoes as it makes a huge difference. Visited Aruba 2 years ago – Aruba beaches are nicer – Curacao more developed. We visit the Caribbean once or twice a year, going to different islands, but if we return to Curacao, we will stay at the Marriott again.

Hotel staff - All the staff were very friendly and we too had an excellent experience with Renata at check-in and throughout our stay, as she was always friendly and provided helpful information on beaches, restaurants, directions, anything that was asked. There were other very friendly and helpful staff at the front desk, restaurants and pool side, but unfortunately I did not write down their names.

Hotel grounds - The hotel grounds are very nice and well kept, especially in comparison to some of the other island resorts. The pool is fantastic although maybe small during their high season. We had no problem getting chairs at the pool or on the beach. The beach area is very nice and there are plenty sights to been seen snorkeling there. Out of the 7 days, we spent 3 very relaxing days at the hotel.

Room – The bed was very comfortable and there is a nice size flat screen TV but the other furnishings and the bathrooms are in much need of upgrading. We upgraded to an ocean front room on the first floor, which made the stay even more enjoyable – being able to walk out the door onto the beach and just a few feet from the pool.

Hotel Restaurants – The breakfast at Portofino is overpriced, not very good and should be skipped. Dinner was ok. The poolside bar has good food and priced reasonably in comparison to places in town.

Island Beaches – Kenepa (aka Grote Knip), and Mambo beaches were the best. Kenepa for the beauty of the beach and cliff jumping – we had two, possibly wild, pigs come down out of the surrounding bush. Mambo for the beach and food and entertainment that’s available. Other nice beaches were Kleine Knip, Playa Lagun and Cas Abou, although we got stung by something(s) very small in the waters at Cas Abou. These are all public beaches and unless you like crowds, they should be avoided on weekends.

Island Restaurants – We really enjoyed the food and atmosphere at Plaza Bieu (ate at Grasia Di Dios) where you spend less than most places in Curacao but get excellent fresh food. Il Forno Pizzeria and Fishalicious were excellent. Pop’s Place near Jan Thiel is great. We also found Yankee Doughnut, which was awesome if you like American style doughnuts, fritters and muffins.

Room Tip: We upgraded to ground floor beach front. Room 141 was great. One room removed from being next to t...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouellaB5, General Manager at Curacao Marriott Beach Resort & Emerald Casino, responded to this review, July 29, 2014
Dear DC tothe beach,
I am so happy that you had such a wonderful week at our resort and that Renata in particular made it special. I appreciate the very long review that you wrote.This is so helpful to others seeking the "perfect place to stay" in Curacao and the wonderful activities one can do on the island. Curacao is a very unique destination indeed. I look forward to personally welcoming you back to Paradise in the future.
Sunny regards,
Louella
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Chicago, Illinois
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 25, 2014

We just stayed here for 8 days and loved it. The beach and pool areas were beautiful. The water is crystal clear and the sand is white. It was nice that some of the chairs near the pool even faced the ocean so you had a great view all day. The pool is pretty large and there were quite a few pool chairs but you need to get up early if you want to get a hut on the beach; people grabbed those huts first thing in the morning. The rooms at this resort were kind of outdated but we didn't spend that much time in the room. Bed in the room was very hard but the air conditioning in the room did work well and the room was always cleaned by lunch time every day. The people at front desk of hotel were also very helpful. We would definitely recommend this resort to our family and friends.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouellaB5, General Manager at Curacao Marriott Beach Resort & Emerald Casino, responded to this review, July 29, 2014
Dear Melissa P,
Thank you for your detailed review. I am thrilled that you loved your stay with us. I am glad that you enjoyed the pool, sea and beach. It does indeed feel like paradise. I am happy that our front office team was helpful to you and of course we all look forward to welcoming you and your family and friends back to our wonderful island very soon!
Sunny Regards,
Louella
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogota, Colombia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 25, 2014

This hotel was amazing, we had a wonderful time with my wife, the service is always perfect with Marriott Hotels, the beach is amazing, the restaurants delicious, if your looking to have an amazing time, I recommend this hotel, and we are coming back for sure.

Room Tip: Ocean or Beach Room
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouellaB5, General Manager at Curacao Marriott Beach Resort & Emerald Casino, responded to this review, July 29, 2014
Dear Carlos J,
Thank you for your wonderful review. I am thrilled that you and your wife had an amazing time and hope to be able to welcome you back "Home" very soon!
Muchas Gracias,
Louella
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 24, 2014

Breathtaking views, beautiful weather, super friendly and attentive staff and a fabulous breakfast buffet await you at the Curacao Marriott! The warmth and helpfulness of Gesmeline, Pooja, Meredith, Shari, Arthur, Tissana, Diane, Roland and Joe made our visit especially enjoyable. The resort shuttle to Willemstad runs twice a day. Call for a reservation for trips @ 9 am and 1 pm. The Island Tour from 9-3 was great and the Sunset Cruise was nice but not the one we wanted. We wanted the Sunset Cruise that entered the Willemstad harbor, so be sure you clarify. Dinner at the Bistro in Rif Fort was excellent - patio seating next to the sea wall with beautiful view of floating bridge. The Emerald Casio is nice and the Hilton Casino is within walking distance. The pool and beaches are beautiful. Mornings are usually partly sunny with full sun in the afternoon.
We were not ready to leave - we'll be back!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouellaB5, General Manager at Curacao Marriott Beach Resort & Emerald Casino, responded to this review, July 29, 2014
Dear Elna B,
Your wonderful comments of our team are very much appreciated. Please be assured that they will be recognized for making your stay so memorable and enjoyable.
We wish you had not left and hope to be able to welcome you back really soon!
Tropical regards,
Louella
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Curacao Marriott Beach Resort & Emerald Casino

Address: John F Kennedy Boulevard | Piscadera Bay, Willemstad, Curacao
Location: Caribbean > Curacao > Willemstad
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Willemstad
#2 Luxury Hotel in Willemstad
#2 Spa Hotel in Willemstad
#3 Top resorts Hotel in Willemstad
#4 Family Hotel in Willemstad
#6 On the Beach Hotel in Willemstad
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Curacao Marriott Beach Resort & Emerald Casino 4*
Number of rooms: 247
Official Description (provided by the hotel):
The Curacao Marriott Beach Resort & Emerald Bay Casino are located directly on a private beach in Willemstad, Curacao. Spend your days basking in the sun at our resort pool or beach, or experiencing all history and adventure Curacao has to offer through our on site Tour and Car Rental desk. Once the sunsets, you will experience amazing dining by sea at our beachfront restaurant Seabreeze. ... more   less 
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Also Known As:
Curacao Marriott Beach Resort & Emerald Hotel Willemstad
Curacao Marriott Beach Resort And Emerald Casino
Marriott Willemstad
Curacao Marriott Beach Hotel Emerald
Marriott Curacao
Willemstad Marriott
Curacao Marriott Beach Resort & Emerald Casino Willemstad

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