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“Nicest Hotel on the island!” 4 of 5 stars
Review of Curacao Marriott Beach Resort & Emerald Casino

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Curacao Marriott Beach Resort & Emerald Casino
4.0 of 5 Resort   |   John F Kennedy Boulevard, Piscadera Bay, Willemstad, Curacao   |  
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Ranked #6 of 27 Hotels in Willemstad
new york
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
“Nicest Hotel on the island!”
4 of 5 stars Reviewed February 14, 2014 via mobile

The hotel is one of the newer ones on this island, and the location is very close to the downtown area. It is a bit on the expensive side but also offers a lot for the price. One downside; the beach is very rocky and water shoes are a must to enter the water!

  • Stayed January 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,914 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (406)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Eden Prairie, Minnesota
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 13, 2014

This may be as close to paradise as we ever get. Having extensively searched the internet for a warm weather beach get-away,---- How can you tell what you're getting with photo-shopped photos? Frustration was taking hold. "Rave" or "Rant" reviews --Which may or may not be accurate?

We had determined we wanted a beach-side accommodation with a 4 star rating that was "reasonable." Everyone has his/her own budget requirements, but when we saw that this resort was available for an average of $189 a night (With a 5th night free), PLUS a $50 a day credit for drinks and meal.s within the hotel, we actually had the per-night stay knocked down to $139 a night for two! At this point, we were getting a little nervous as the rate seemed "too good to be true." during the height of the Winter tourist season.

Lo and behold, It fortunately turned out that "too good to be true" was actually true! This "find" on the southwest coast of the island was all we'd hoped for---and more.

The pluses: Our room, booked as a "standard garden/resort view," offered a balcony view of the ocean from the third floor (The hotel is 3 stories). Whether we had been "upgraded" to resort/ocean view on the basis of being "elite members" of Marriott from our measly former stays, or because of our good looks :-), I have no idea,] The many angled pool, had multi level palm trees and the resort was landscaped beautifully. It was not a massive ala Cabo type resort. Smaller and tastefully done.

The service of everyone on the hotel staff was the most friendly, smiling, and helpful we have ever encountered.

The four on-site restaurants, from Deli to sea-side to sports bar, to upscale Italian were albeit on the expensive side; but with the $50 per day credit, everything was essentially free until you went over $50 a day on drinks and food.

We took the free shuttle into Willemstad one morning to look around, shop, and stock up at a local grocery store on O.J., bottled water [ For my wife....I drank tap with no problems], fruit, cheese, salami, rolls, and several bottles of vino to offset some of the cost of some breakfasts and lunches. The room has a refrigerator for such items.

We decided one evening to treat ourselves to the "upscale" Portofino Restaurant. Even more than the food, which was good, was the amazing staff who took care of us....from the Maitre di (Sp?) , to our waitress, to the sous-chef, to the Executive Chef---Every one of them personally came to our table to see if we were happy with our meal and service. After finding out the Executive chef was from Verona, Italy; I mentioned my fondness for "Scalopine con Funghi" from my trips to Italy in the past. This Executive Chef gave us his card and said, "If we liked it, he would try and get the ingredients and make it for our last night at the resort!"

My wife kept saying in disbelief, "What do these people want??!!!" We thought maybe our so-called "elite Marriott status" gave us some "in," but when we realized our stay was worth 120,000 points, and that our former Marriott stays had totaled a whopping 3,000! that it couldn't be that. Be that as it may, we realized shortly that the employees that we encountered at this resort genuinely cared about service and pleasing their guests.

Weather: Every day was sunny except the afternoon of our last day when there were a couple of heavy rain showers. With sunburns making themselves known, it was probably a blessing in disguise. One of the bar waitresses said early on that it was their "rainy season," although the showers on day 5 were the only ones we ever saw. It is a pretty arid island from the looks of it. Partly cloudy....puffy tropical cumulus passing through now and then, with a temperature averaging 86 with always a nice breeze, and by early morning, down to 75. Rooms have air conditioning if you so desire, with flat screen TV and surprisingly....local New York news, along with the standard cable lineup. Funny, watching the Winter Olympics from Curacao!

The resort is laid-back and on the quiet side, at least when we were there. Clientele I would guess has a median age in the mid-40's. Curacao is Dutch (although basically an independent country since 2010), so as you would assume Dutch is spoken, along with English, and a creole language Pappimiento (Sp?) which is the most common language outside the resort.

The resort is well maintained and clean, with angled pools (a swim-up bar), lounge chairs, umbrellas, outdoor sofas and lounge chairs, and tiki-umbrellas on the beach. You can rent snorkels and fins for great snorkeling right off the beach, and there is a dive shop as well for organized scuba trips. We were told it was a former Sonesta Resort, but had been purchased by Marriott about ten years ago. We were told it would be "upgraded"---no doubt to put it out of our price range to a 5-star hotel.:-(. Go now! if you're in need of a little heaven during freezing temperatures and snow.

It's tough to be objective after such a fun time, but I will use somey observations as to what was less than perfect, which could be a challenge:-0---- The interior doorknob in the bathroom was loose, and there was no fan in the bathroom or ceiling fan in the room. You could hear when the air conditioning (central) kicked in, but in my mind no worse than most other hotels. The Balcony could have been a little bigger. The beach, as it is next to a coral reef, was pretty much all busted coral as you entered the water, and could be a little tricky balancing act when entering. Next time I would bring rubber beach shoes to get into the water. Once in though, it was heaven. The snorkeling was heavenly, at one point counting about 30 multi colored Angel Fish swimming along with me! Another thing, is that although there are plenty of lounge chairs for everyone, to get one with an umbrella, you basically have to get up at dawn and place towels and books and knick-knacks on a chair with an umbrella to "claim it" as yours. The sun is intense.

We DID see the true "garden view" rooms that we assumed would be ours, and those...particularly those on the ground floor just looked out on a courtyard lawn with some palm trees. But who spends time in their rooms at a place like this?? The airport was 25 dollars each way by cab, as the hotel does not have a dedicated van. It's about a 10-15 minute ride to the other side of the island....the northern rocky, undeveloped, and more wild side.

Willemstad, the capital, is your typical touristy shopping area for cruise ships, which stop there regularly

Did I mention that after the Chef told us he could cook my favorite Scaloppini Con Funghi for us, we sort of blew it off as hype. 3 days later in the afternoon, we get a personal call in our room from the executive chef, telling us, "Yes, he found the ingredients, and was hoping we'd come down that last night for his special meal for us! And sure enough, I enjoyed my veal with mushrooms and once again a visit from the executive chef talking about our days in Italy!

I tried to book this "package" originally through the Marriott website, but was getting error messages, as well as "No rooms available for your selected dates." Having finally made the decision to go, it was frustrating as hell, so I tried Expedia, which I was directed to from Kayak.com. It took me about half an hour and a lot of language difficulty dealing with some lady from India, but finally got an Expedia confirmation #. I called the next day directly to Marriott and was told that the Expedia # was not a valid search number for their system!! The Marriott [American] representative, found a workaround using my last name and zip code or something; and finally found the reservation (Phew!) with a Marriott confirmation #, (Should start with an 8 I was told) which eased my fears about not having any reservation. It was 5 nights....5th night free with a $50 a day credit, which would be subtracted from the total bill and food and drink charges upon checkout. We ate well, and at least I didn't hold back on the Mojitos! and Heinikens:-)

Final tab for two: $1373.68:

To be fair we also brought some cash for tips, airport transportation, and some shopping outside the hotel, but at most a hundred or so on top of that. Overall mark out of 10 would be a 9. Servicee: 10+. For Value 20!:-)

I am baffled how anyone could give this place bad marks.

Room Tip: "Resort View rooms" have a lovely view of the ocean as well. I can't imagine how our...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 12, 2014

A beautiful oceanfront paradise with friendly eager staff. The beach is lovely & clean with plenty of palapas for shade. Water crystal-clear turquoise blue. Our ocean view room with balcony was dreamy. We slept with the sliding doors open and drifted off to the hypnotic sounds of peepers and waves. Never saw a bug! The building itself is perfectly in tune with island topography (not an ugly towering edifice like the Hilton next door) with its sunny yellow 3-story structure laid out across the property. We looked back at it from our swim one day and marveled at the landscaping and architectural harmony that echoes the look and feel of the country.

A strange sour note - our pillows were mildewed and smelled terrible. Odd that housekeeping didn't notice. Once we brought it to their attention, they exchanged them immediately.

Sad to leave!

Room Tip: Book on the east side of the hotel, away from a public beach, on the 3rd floor & get ocean view!
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, Canada
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 12, 2014

Stayed here in early February, 2014. The staff were fantastic, the grounds were well kept. The beach isn't too big or anything special really.
When we arrived, we were told that the Garden view room we had reserved was not available but that they would "upgrade" us to a suite. When we got to the room, there was a leak from an overhead pipe over the bathtub, the bed had not been made up, and the curtain rod was broken. Nothing major, just enough to make me wonder.
Room was fine, bed was comfortable and the balcony was a nice plus.
Then came Saturday night. Turns out, we were placed at the far east end of the resort, next to a public parking lot. Apparently, this turns into an after-hours street party, complete with revving engines and dueling car stereos somewhere around 3am. To make the experience complete, the next morning the Polar beer party truck shows up to get the party started around the same time you're hoping to sleep this one off.
Avoid these rooms at the far east end if you're here for the weekend!!

Room Tip: The parking lot on the east end is very noisy on weekend evenings.
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Top Contributor
109 reviews 109 reviews
17 hotel reviews
Reviews in 39 cities Reviews in 39 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed February 9, 2014

Statler taught us that the three most important things in the hotel business are location, location, location. This is where the Curacao Marriott comes up short. They have a small but rocky beach and a twenty dollar cab ride from downtown Willemstad. The service is good in most areas and exceptional in a few. In room wifi is extra and sometimes sketchy. F&B is average. On check-in room smelled musty and needed a good airing out. We were there in late January and the elevator ad for New Years was still up.

  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcastillo82g, Director of Sales & Marketing at Curacao Marriott Beach Resort & Emerald Casino, responded to this review, February 11, 2014
Dear Thunder D~

Thank you for taking the time to write a review and give us feedback, our apologies if we did not meet your expectations. Please rest sure that we will take your feedback and address the areas of improvement. We appreciate your positive comments about our staff.

Once again thank you for staying with us.

Sincerely,

Jose Castillo
Director of Sales & Marketing
Curacao Marriott Beach Resort & Emerald Casino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
Reviews in 24 cities Reviews in 24 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed February 8, 2014

My husband and I just returned from a 10 day stay at the Marriott. We’re late 30s and have our own businesses so we always try and stay at places where we know we can stay connected.

We were considering the Marriott, Hilton, and Avila. We generally do not stay at resorts but rather high end boutiques. But the layout of the beaches on Curacao and our unfamiliarity led us to consider larger resorts.

The Marriott exceeded all of our expectations. First, the staff was awesome. Kurt, who is the manager, in particular. From introducing himself at arrival, to providing us with outstanding local knowledge, to driving us over to the Hilton to rent a car because National @ the Marriott was out of them – he is outstanding at his job and has the right attitude. I say this as a former exec at one of the high end cruise lines who dealt with hotel programs and customer service. He is a total asset to Marriott. On our first night, some people randomly picked a corner of the pool area to party and it was pretty loud because this one spot was close to the bedroom. We felt bad mentioning it but Kurt squashed it and we never heard another peep after the bands stopped playing at around 11 pm. Totally reasonable and accommodative.

We stayed in one of the suites. The bed was comfortable. The view was great. And it was totally worth it to get our own balcony. In the afternoon, we had solid sun with some intermittent shade from the palm trees. Our housekeepers Chamila and Dharma were excellent. They went the extra mile without asking. For instance, we had gone to buy a bunch of wine/beer in town and were icing it down in our sink. She saw that we were doing this and just provided us with pre-game ice without asking. On our last night, she put a bunch of bougainvillea petals on the bed. The décor is typical hotel décor. Maybe a little dated, but this isn’t a hotel in Rome and we weren’t expecting something like that. Glass tables, high-speed Ethernet cables, excellent air conditioning.

One flaw the Marriott has is that its wireless did not work well so we had to stay plugged in. It would be good if they had fully operational routers in each suite.

Another improvement they could make is to invest in some screens. We could hear the ocean from our room but mosquitoes prevent sleeping with the sliding glass door open. If there were screens or netting or something, that would make a material improvement.

Marriott’s F&B staff is great. You can tell that Marriott has a specific training program because you see common, good characteristics such as reading your orders back, for instance, across all servers. The managers are always checking in on you and seeking feedback. We had great experiences with their lobster night and mussels night. We enjoyed the lobster dinner so much that we asked if we could order another to split between us. They were out of lobster, but our server Lilieth (spelling?) arranged with the chef to special order another lobster dinner to make just for us the following night. Unbelievably awesome of them.

The best part of the grounds is the private beach and pool area. The pool is very good and the swim up bar well run. The breakwater they set up has created excellent snorkeling right off the beach. Truly outstanding to be able to get in there and see nice coral and all kinds of fish 20 yards from the beach.

We have been back in Los Angeles for about a week now, and this place is all we can think about. We can't wait to go back.

Room Tip: If you can splurge, go for one of the 3rd floor suites.
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shoreline, Washington
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 4, 2014

My husband and I stayed at the Curacao Marriott Beach Resort & Emerald Casino for my 60th birthday. What a wonderful stay we had! The hotel is fabulous, the grounds are beautiful! The staff is incredibly friendly! We had a beachfront room on the second floor. It was very nice, clean and comfortable. Many reviews say the rooms need updating but our room was very nice. The room was spacious and the bed very comfortable. The bathroom was big with a lot of counter space. The view of the beach from our balcony was stunning! The pool area is lovely. The pool itself is wonderful and big. The beach is fantastic - really perfect. There are little huts every now and then with beach chairs. The water was cooler than I expected but once you are in it, it is wonderful. Going into the water is rocky so bring water shoes. We ate most of our meals at the Emerald Lounge. The food was very good and the service great. Hats off to Kyara, Edsel, and Ryan! We ate once at the Sea Breeze restaurant in the pool area and the food there was very good too. The casino is small but was fun to go into and try our luck. This hotel is really wonderful and I must commend Rachelle on all her help in making our vacation extra special! It was just perfect. You will not be disappointed if you stay at this hotel!!

Room Tip: We had a room on the second floor overlooking the beach. Room 250 to be exact. It was perfect! It...
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louella B, General Manager at Curacao Marriott Beach Resort & Emerald Casino, responded to this review, February 6, 2014
Dear Jrbosco,
Thank you so much for taking the time to complete such a lengthy TripAdvisor review regarding your recent vacation celebrating your 60th birthday at our resort. I am thrilled that you had such a wonderful time in Curacao and that our resort team treated you so friendly.

I can assure you that we will especially recognize Kyara, Edsel, Ryan and Rachelle for creating lasting memories for you. I am very proud of them. I will be waiting for you to celebrate your 61st birthday with us next year.
Sunny Regards,
Louella Brezovar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Curacao Marriott Beach Resort & Emerald Casino

Address: John F Kennedy Boulevard, Piscadera Bay, Willemstad, Curacao
Location: Caribbean > Curacao > Willemstad
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Willemstad
#3 Spa Hotel in Willemstad
#3 Luxury Hotel in Willemstad
#4 Top resorts Hotel in Willemstad
#4 Romantic Hotel in Willemstad
#5 On the Beach Hotel in Willemstad
#6 Family Hotel in Willemstad
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Curacao Marriott Beach Resort & Emerald Casino 4*
Number of rooms: 247
Official Description (provided by the hotel):
The Curacao Marriott Beach Resort & Emerald Bay Casino are located directly on a private beach in Willemstad, Curacao. Spend your days basking in the sun at our resort pool or beach, or experiencing all history and adventure Curacao has to offer through our on site Tour and Car Rental desk. Once the sunsets, you will experience amazing dining by sea at our beachfront restaurant Seabreeze. ... more   less 
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Also Known As:
Curacao Marriott Beach Resort & Emerald Hotel Willemstad
Curacao Marriott Beach Resort And Emerald Casino
Marriott Willemstad
Curacao Marriott Beach Hotel Emerald
Marriott Curacao
Willemstad Marriott
Curacao Marriott Beach Resort & Emerald Casino Willemstad

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