When my new wife and I decided to celebrate our honeymoon in Curacao, we chose Curacao Marriott Beach Resort & Emerald Casino because of its natural beach and Marriott's strong brand reputation for her; I am not so brand loyal.
We paid $259 a night for a beachfront room, more than $100 more than the value of the room to which we are assigned, to have a room on the beach. When we arrived at our room, we discovered caution tape draped across the beach chairs. It was only after dinner and our questioning of the front desk staff that we learned that the beach had been closed for so time before our visit, and it was off limits to hotel guests due to an oil spill. The only concession offered by the hotel was to shuttle is to another beach and reimburse is for its admission fee.
Furthermore, the room to which we are assigned is significantly dated. The furniture, bedding and window treatment are reminiscent of decor from 1980s-era Holiday Inns. The walls, especially near the air conditioning unit, are stained and muddled with inconsistent patchwork to the drywall. The linen, though "clean", has been overused and could stand replacement. In speaking to other hotel guests, we have learned that we are not the only ones who are disappointed with their hotel accommodations.
Despite the fact that I have called and visited the front desk, it took a while to speak with a manager. Because we booked our trip with an outside vendor, we had to work through that vendor to try to remedy our situation. We were offered a refund of our additional days of stay, and we should have taken it. On Wednesday, we rented a car and went to visit the Hyatt Regency Curacao Golf Resort, Spa and Marina. Suffice it to say, we had buyer’s remorse. The only downside to the Hyatt Regency Curacao Golf Resort, Spa and Marina is that it’s in the wilderness and you have to rent a car if you want to go into Willemstad.
To date, the only acknowledgement of our complaint we have received from Curacao Marriott Beach Resort & Emerald Casino was a note and a bottle of champagne, which neither my wife nor I drink.
The highlight of our trip was Portofino. However, you should stay away from the buffets. If you choose the breakfast buffet, have an omelet. Lunch and dinner are best from the menu. We also enjoyed visiting Playa Port Marie Beach.