The Plaza has recently changed owners and has begun a serious renovation. The Plaza is well located in Willemstad. It shares a portion of the old fort's wall with conveniently located restaurants and a new scuba and snorkel dive center. The hotel also sports its own dining facility, swimming pool and bar and a small Casino. The hotel provides a spectacular first impression with a large art deco reception hall complete with koi pond and waterfall, multiple old style large leaf fans and marble floor. Our room was spacious, clean and well air conditioned. BUT the hotel has been retrofitted to have air conditioning and the owner is dealing with serious moisture condensation from the system. This has caused significant mildew opportunities which are under abatement. The abatement process is still in implementation, so there remain occasional areas of mildew. It also appears that the hotel has only sufficient inventory of towels and bath mats for each room and no spares. Each day the towels disappear when the room is serviced, and do not return until near the end of the day.
Most serious, however, is the hotel’s complete apathy to its customers. Throughout the full week we were there we never saw a single smile from front desk staff to anyone. Anytime there were issues with promised but not delivered service, the front desk claimed a lack of ability to reconcile and deferred to a never present manager. Our particular package was to include being picked up at the airport and delivered back at the end of our stay. We were also to have had a rental car for a day. We were never met at the airport – we had to take a cab. While we finally got reimbursed, it took all week to accomplish and we never were able to confront the absent manager. We made reservations for our car the day we arrived, but in spite of having all week to make it available, we were never able to get the car. We anticipated significant delay in returning us to the airport, so we started way in advance. We were not wrong. We were first given a voucher for cab fare but even cabs parked in front of the hotel would not honor its value. 45 minutes past our scheduled departure from the hotel, we finally got the front desk to step out to the curb with cash to pay a cab.
Published hours on dining rooms, associated services (hair salon), and travel agents bore no resemblance to reality. Even though the hotel required an additional $100 deposit, we were never able to charge anything to the room – not meals, drinks, towels.
The sole professional responder was the maintenance team. We discovered that the shower hot water control had been stripped. We got a response quickly by a team member; he assessed the problem, promised and delivered a quick return with a new valve. Later our old TV finally would not remain in synch, the same repair man returned with another old CRT TV and quickly reinstalled service, albeit a poorly aligned color picture.
My other positive experience was with the new, small diving center. Mark and staff provided personal and effective service and a gracious tour of the house reef. They also arranged transportation to local dive venues.
Arrogance, indifference and self-involvement characterized my host’s staff. It made sure we will never patronize the facility – ever!
- Also Known As:
- Plaza Hotel Willemstad
- Plaza Hotel Curacao Willemstad
- Official Description (provided by the hotel):
- Bon Bini - Welkom - Welcome. The Plaza Hotel & Casino is Curacao’s most recognized hotel and a favorite vacation destination for generations of world travelers. Discover our stunning oceanfront location, breath taking views and gracious Caribbean hospitality. Built atop the historic Waterford Forte, a 1700's stronghold; the Plaza Hotel Curacao stands as the gateway to the Willemstad's shops, open air markets and local culture. Whether your visit to Curacao is for a relaxing family vacation, a romantic getaway, a destination wedding or you’re here on business, you will love our convenient location and modern comforts. And with free WIFI, a fitness center and almost a dozen great restaurants and lounges on site, there’s something for everyone to enjoy! The Curacao Plaza Hotel & Casino is close to Hato International Airport, major corporate headquarters and a few steps from great duty free shopping and the world famous floating Queen Emma Pedestrian Bridge. Plus, we’re only minutes from some of Curacao’s favorite family and dive beaches. Relax on our giant party deck, swim in our large pool and enjoy the vibrant sunsets overlooking the sea and historic Willemstad. Dine, dance and enjoy the very best of the Curacao. Feeling lucky, come test your skills in the Royal Casino, our Caribbean inspired Casino and a local favorite. Come win a fortune or have some fun playing blackjack, bingo, roulette, craps, poker or the slot machines. We look forward to your arrival in Curacao and taking great care of you at the Plaza Hotel & Casino. Come explore Curacao. Come be our guest! ... more less
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