I have never written any type of review before but my experience at the Avila Hotel in general and the interactions with Chris at the front desk and Mimi as the manager in particular have prompted me to take time to write this review. At first we just felt like a number and had a room which fell way below our expectations and even resulted in my wife crying. Initially, my interactions with the front desk were not helpful but then I was fortunate that Chris became involved. The hotel was full but he actually wrote me a nice letter that night letting me know that he would do everything he could to help get a room change including bringing my disappointment to the attention of the manager, Mimi. Wow- Mimi and Chris get customer service. I could tell that they were genuinely happy for us that they could move us into an upgraded room with a fantastic view of the ocean (which was our concern all along) at no extra expense. This took a few days to accomplish but I knew that they were doing their best while we waited for a room to become available rather than feeling like I was just being ignored or being given the tourist happy talk and no action. In particular, I want to recognize and recommend Mimi to future travelers. She was fantastic and the Avila is fortunate to have her. She was so instrumental in turning a disappointing vacation experience into a FANTASTIC experience for by myself and my wife.
As for the Avila Hotel itself, if you like snorkeling in warm and clear water with LOTS of sea life, they have it in their seawall protected and private beach. I snorkeled every day. We went on a snorkeling excursion and the sea life was actually better right at our little beach outside our wonderful room.
The downsides to Avila really aren't Avila but what many other travelers have noted in that the adjacent neighborhood isn't the greatest and food prices are a bit high. In looking at some negative reviews of the Avila, the fact is that it is a small resort trying to provide all of the services of a large resort on a smaller scale. We wanted more of a small resort experience as we have been at large resorts before in the Caribbean. None the less, this is an island we hope to return to and we will stay at the Avila Hotel. Curacao is going to be easier to get to for travelers from the USA as direct flights are to start in December or January from NYC. I recommend both the island and Avila Hotel for USA travelers and hope that you have the good fortune of dealing with people like Mimi and Chris to make it a wonderful trip as they did for us. By the way, Peter was great with Peter Tours of the island.