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“Great small hotel with some flaws” 4 of 5 stars
Review of Avila Hotel - Curacao

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Avila Hotel - Curacao
4.0 of 5 Resort   |   Penstraat 130 | P.O. Box 791, Willemstad 130134, Curacao   |  
Hotel amenities
Ranked #8 of 27 hotels in Willemstad
Princeton
Top Contributor
63 reviews 63 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
“Great small hotel with some flaws”
4 of 5 stars Reviewed January 7, 2012

Have been going to Avila when it was just a small, one building hotel. The 2 additions were thoughtful and blended in nicely. The new wing completely changed the ambiance and ruins it for those who remember it before the new wing and pool were added. Belle Terrace has very good food. Blues varies and it can be bad, especially on a Sunday night. Staff is pretty casual about service which can be very frustrating. Short walk to town is a plus, and the cove beaches are beautiful.

Room Tip: Blues Wng facing towards the beach are the best. The opposite side gets afternoon sun and become ve...
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  • Stayed March 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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515 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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Edinburgh, United Kingdom
Top Contributor
95 reviews 95 reviews
21 hotel reviews
Reviews in 33 cities Reviews in 33 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed December 28, 2011

Nice historic hotel. Stayed in the Blues Wing with great views over the harbour. Nice relaxed ambience. Nothing hurried. Great small beaches. Island has some things worth exploring but there's not loads to do unless you at in to diving.

  • Stayed January 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 19, 2011

I had the opportunity to stay at Avila Beach Hotel a week and had the most wonderful experience. I was traveling with a dear friend from Italy that is an avid windsurfer and was looking forward to windsurfing in the Dutch Antilles since it is a windsurfing destination. We enjoyed all the amenities at the hotel. We enjoyed dinning at all the restaurants in the hotel as well as the quaint restaurants that are within walking distance of the Avila. The staff was very courteous and attentive to all our needs.

While visiting the different beaches the island has to offer my friend stepped on a sea urchin and was in excruciating pain upon our return to the hotel they summoned a physician from the local hospital to look at his foot. The physician was at the Avila in less than half an hour to look at my friends foot and provide him with topical medication and make sure there was no infection. I live in the United States and this type of private medical service, that did not cost us a penny, is unimaginable.

My overall experience at the Avila was Magnificent! I enjoyed the hotel, it's history and everything it had to offer. I will definitely return when I go back to Curacao.

Room Tip: I would choose the rooms facing the ocean and open the balcony doors to hear the waves crashing on t...
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed December 18, 2011

Every year we book a trip to a destination under the sun. This time KLM had a great offer with the Flyingblue miles in business class to Curacao.
After some research and advice, we came to this hotel.
When our queen Beatrix visits Curacao an indépendant country as part of the Kingdom of The Netherlands, the Avila hotel is her host.
So we went for the "royal" atmosphere.
What a mistake!
The quality of the food was terrible, almost everything was fried. The coffee was water with a color, like the beans flew over. Espresso was available but not included in the twenty dollar costing breakfast.
The staff looked and respond to you if you asked them something indecent asking for missing items or not functioning machines or equipment.
The front desk was badly organized and wrong informed, which resulted in arriving too late for the Jewish museum.
My advice concerning Avila Beach Hotel, Willemstad Curacao :
Stay away from there, if you want a good time and expect service in from a hotel in this category..

Room Tip: Go to anther hotel
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  • Stayed December 2011, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AvilaRep, Manager at Avila Hotel - Curacao, responded to this review, December 20, 2011
We thank the reviewer for taking the time to write his review – we treat every review as a learning experience to better our hotel and customer service.

We are surprised and disturbed by the faulty indications concerning the service encountered during this guest’s stay with us and truly regret not having lived up to expectations. We pride ourselves inproviding friendly, personal service to all our guests and we will discuss this matter with the staff as it stands in stark contrast to the numerous positive reviews we get on tripadvisor.com.
Unfortunately there is no incident report of a guest having spoken to a manager about similar complaints. Had this been done, we would have taken immediatecorrective as well as know who on our staff disappointed this guest.

We appreciate the fact that taste in food is a very subjective matter. One of the challenges as a hotel is to develop menus which appeal to as many guests as possible. The Avila Hotel has maintained a long-held reputation of having some of the best and freshest food available as a hotel on the island. This includes having the often imitated but never duplicated best recipe for our local “Keshi Yena” dish, a favorite on our menu for over 50 years! We are therefore mystified by broad claims that almost everything isfried and invite the readers of this management response to visit our website and download our menu PDFs and view the comprehensive selection of foods weoffer. These menus are updated on a continuous basis to address the feedback we get from our guests as well as new trends developing in the culinary world. With regards to the taste of the coffee served at breakfast, management did try the coffee and it was determined to not be up to standard and we taking corrective action.

Thank you again for your feedback – we’ve certainly learned from it and it will help us to provide the very best to future customers.
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Wyandanch, New York
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 4, 2011

The Avila Beach Hotel is a nice hotel with a beatiful beach front area and pool. The hotel room could've used a coat of paint and a bit of dusting in the places that are rarely seen but noticeable if you inspect your hotel room. The staff was friendly. The hotel is a 10 minute walk from the downtown area with local shops and waterfront restaurants. The hotel is not secluded from the residential living on the island. So if you are looking to get away from "reality" you probably want to stay at the Hyatt Regency - far away. However, there was nothing wrong with the location of the hotel - meaning there were no security issues or feeling that security was required. It's just the local scene like any other urban area.
The great part of this vacation was having the beach, pool, and bars at your disposal. It was great for R&R.
I strongly recommend renting a car to travel to the beaches on the west side of the island and to travel at your liesure. We did take the local bus one day to and from the bowling alley with no problem, at a low cost.
I recommend eating at El Gaucho (they pick you up and drop you back at the hotel) for a great steak meal and for a great trip around the island, book Eric's ATV tours! A great time.

  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AvilaRep, Manager at Avila Hotel - Curacao, responded to this review, December 20, 2011
Thank you for taking the time to post a review on your recent stay at the Avila Hotel. We are very happy to notice your satisfaction concerning our service and the friendliness of our staff. Our mission is to provide the highest possible quality service to our guests throughout their stay. We have taken note of your comments regarding your hotel room and brought them to the attention of the departments directly responsible for corrective action. On behalf of our staff and management, we thank you for having chosen Avila Hotel for your Curacao vacation and hope to welcome you soon again in the near future.
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Boston, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 3, 2011

The Avila has fantastic views from their beaches. The beaches aren't large, but are absolutely beautiful. We were there in November and the beaches were never crowded. They also have several great amenities on site: a car rental desk, a tourism desk where you can sign up for activities, a pool, 3 small beaches, 5 different small restaurants and/or bars. The food at these establishments was generally pretty good. The rooms were fine. Our room had a frosted glass wall between the bedroom and bathroom which meant that the door didn't have a typical latch and would never close completely. The room's HVAC system also brought in smokey air at times. The service was a bit slow at times from the front desk and from the restaurants. Overall, we would recommend it based on the beaches, the quality of the food and the amenities. Just know that there are a few wrinkles.

Stayed November 2011, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 30, 2011 via mobile

Well its not luxury as advertised. Everything closes at midnight.... so i guess they want you to go out! The breakfast is good though but it cost $17.

  • Stayed November 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AvilaRep, Owner at Avila Hotel - Curacao, responded to this review, December 7, 2011
Dear guest, thank you very much for sharing your experience at the Avila Hotel with us, all feedback is welcomed as we strive for excellence in service and quality.
Warmest regards,
The Avila Team
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Additional Information about Avila Hotel - Curacao

Address: Penstraat 130 | P.O. Box 791, Willemstad 130134, Curacao
Location: Caribbean > Curacao > Willemstad
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Willemstad
#5 Spa Hotel in Willemstad
#5 Top resorts Hotel in Willemstad
#6 Family Hotel in Willemstad
#6 Romantic Hotel in Willemstad
#7 On the Beach Hotel in Willemstad
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Avila Hotel - Curacao 4*
Official Description (provided by the hotel):
Family run boutique hotel comprises the islands original governor's mansion dating from 1780. Located on two romantic private beaches, the hotel is just minutes away from downtown Willemstad. The new Octagon Wing features 68 spacious rooms decorated in sophisticated neutrals with splashes of vivid Caribbean colors and has transformed the hotel into a contemporary luxury resort & spa. Avila Hotel nevertheless continues to be a reflection of the island of Curacao. Friendly. Intimate. Understated. Welcoming. ... more   less 
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Also Known As:
Avila Beach Resort
Hotel Avila Beach
Avila Hotel - Curacao Willemstad

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