Every year we book a trip to a destination under the sun. This time KLM had a great offer with the Flyingblue miles in business class to Curacao.
After some research and advice, we came to this hotel.
When our queen Beatrix visits Curacao an indépendant country as part of the Kingdom of The Netherlands, the Avila hotel is her host.
So we went for the "royal" atmosphere.
What a mistake!
The quality of the food was terrible, almost everything was fried. The coffee was water with a color, like the beans flew over. Espresso was available but not included in the twenty dollar costing breakfast.
The staff looked and respond to you if you asked them something indecent asking for missing items or not functioning machines or equipment.
The front desk was badly organized and wrong informed, which resulted in arriving too late for the Jewish museum.
My advice concerning Avila Beach Hotel, Willemstad Curacao :
Stay away from there, if you want a good time and expect service in from a hotel in this category..
Go to anther hotel
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We thank the reviewer for taking the time to write his review – we treat every review as a learning experience to better our hotel and customer service.
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We are surprised and disturbed by the faulty indications concerning the service encountered during this guest’s stay with us and truly regret not having lived up to expectations. We pride ourselves inproviding friendly, personal service to all our guests and we will discuss this matter with the staff as it stands in stark contrast to the numerous positive reviews we get on tripadvisor.com.
Unfortunately there is no incident report of a guest having spoken to a manager about similar complaints. Had this been done, we would have taken immediatecorrective as well as know who on our staff disappointed this guest.
We appreciate the fact that taste in food is a very subjective matter. One of the challenges as a hotel is to develop menus which appeal to as many guests as possible. The Avila Hotel has maintained a long-held reputation of having some of the best and freshest food available as a hotel on the island. This includes having the often imitated but never duplicated best recipe for our local “Keshi Yena” dish, a favorite on our menu for over 50 years! We are therefore mystified by broad claims that almost everything isfried and invite the readers of this management response to visit our website and download our menu PDFs and view the comprehensive selection of foods weoffer. These menus are updated on a continuous basis to address the feedback we get from our guests as well as new trends developing in the culinary world. With regards to the taste of the coffee served at breakfast, management did try the coffee and it was determined to not be up to standard and we taking corrective action.
Thank you again for your feedback – we’ve certainly learned from it and it will help us to provide the very best to future customers.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.