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“Needs to make it's mind up what it is” 3 of 5 stars
Review of Renaissance Curacao Resort & Casino

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Renaissance Curacao Resort & Casino
4.0 of 5 Resort   |   Baden Powellweg 1, Willemstad 0000, Curacao   |  
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Ranked #4 of 30 Hotels in Willemstad
Manchester, United Kingdom
Top Contributor
78 reviews 78 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
48 helpful votes 48 helpful votes
“Needs to make it's mind up what it is”
3 of 5 stars Reviewed April 7, 2013

Overall on rating this is probably about a 3.6 rather than a 3 for me but I don't quite feel I can justify it with a 4. Basically, this hotel is quite nice, it's well located in Willemstad in the Rif Fort, the rooms are big and kept clean (although we did ring several times when they'd forgotten to leave more coffee and we found the random number of towels left each day mildly amusing). The bed was large comfortable and gave us a good nights sleep.

The hotel is trying to be too many things, it's trying to be a resort, business hotel, casino and wedding venue. This is understandable in the current economic climate but it ends up being a jack of all trades and a master of none. Little things like lack of Internet in the rooms and proper information about services let it down too. I'd have been quite happy if it just focussed on being a central hotel with a good pool.

Out of the two weeks here we only saw the sunset a couple of times here as there is normally a cruise ship docked at the mega pier which will block out the sunset. The cruise ships keep the surrounding shops going with a standy stream of supersize me people but also mean that the service in the surrounding cafes (which is pretty horizontal anyway) can be bad as they aren't expecting repeat business. However, this is more about staying in Willemstad and the Rif Fort rather than the hotel itself.

There were two incidents which sound silly but stuck out - other staff made up for this. At the start of our two weeks, a barman at the pool refused to give a splash more lemonade (and was quite arsey) in a cocktail which was way too strong, this was recovered by the excellent Bianca who encouraged us to come back the next day and was fantastically friendly through the rest of our trip (someone promote her or give her a pay rise!). The other time was when a security guard shut one of the doors in our face at 2350 and told us we had to walk round as the door was locked at midnight, the lady on reception did apologise profusely to us about this which was good.

There is also a business centre here, we used Budget rent-a-car from here and the service we got from them was terrible. If you're thinking of renting a car beware - the roads are terrible and I ended up having to pay $125 for a new tyre and spend half the day finding a garage as budget didn't want to help. This was on top of getting a car with dodgy locks and petrol gauge. When I initially complained other staff in the business centre (not hotel staff) where just laughing in the background.

Having said all of this I don't regret staying here it's a nice enough hotel and we were certainly comfortable, I would possibly stay here again. However, if you want a resort then go to one of the hotels a little further out - the Marriott which is about 10 mins drive away would probably do you better, if you want town but a little bit quieter maybe then perhaps try the Kura Hulanda hotel.

Room Tip: The Island view rooms look across an old Baseball field to the desalination plant, we could still se...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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898 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (233)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Saint John, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 6, 2013

Recently spent a week here and had a wonderful time. The front desk staff were friendly and helpful as well as the housekeeping staff. Great shopping and pretty much everything within a short walk. The restaurant staff at the hotel were actually a little rude so we only ate there once. Other restaurants were better as far as friendly service although it does seem that most are extremely understaffed.
The beach and infinity pool were lovely, clean and never too much trouble to get a chair.
We were a bit surprised that there is more wear and tear in rooms and lobby than we expected but I spent essentially no time in the lobby so not a big deal. The AC unit was incredibly quiet.
The only reason I rated a 4 not a 5 was the cigarette smoke. Due to the attached casino it was incredible how bad the lobby smelled. Thank goodness there was no smell in our room or we couldn't have stayed. Oh and although this doesn't bother me do not plan on ever having a hot shower, it just will not happen.

Room Tip: Room 408 overlooks the infinity pool and ocean also has a nice view of the ships coming in-loved it!
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metamora, Illinois
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 2, 2013

We booked this trip without much research. The Renaissance was a great place to stay,with lots of high end shops within steps of the resort. The rooms are very nice and clean. The conciege was the most fun and helpful. It boasts a "man made infinity beach and pool". Looks great in pictures. In reality, it ends at a rock wall. If you lay back on the "beach", you can see the real ocean, and the "waves" are very mild. Take a tour and go to one of the nice beaches. We did an "all inclusive", I don't reccomend it. The nice Steak restaurant had a different menu for the AI without any of the nice options presented in their window. There are lots or restaurants in the area, so all inclusives are not worth it. In all, we did have a great time, and got a nice tan. They don't have a spa yet, but try a local spa it is inexpensive, and good.

Room Tip: Go for the ocean view room. They have rooms that face a giant ballroom. No sun light in those rooms...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lafayette, Louisiana
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 29, 2013

This was a very nice hotel. The rooms were clean and the staff were very friendly. The food left a lot to be desired, not bad just not great. As all the prices here on the island it was not cheap. For me it was good since I was here to work, would I come here for vacation, not sure. I would definitely come for part of a trip but not the whole trip. Nothing against the hotel but it is right in the middle of the city, once you've been around the city you've seen it, no activities at the hotel except for the infinity beach which is very cool. Concerning the rooms DO NOT TAKE AN INTERIOR VIEW ROOM, you have no daylight. It gets very depressing because your view is the convention hall or reception hall, I can just imagine the noise if there is an actual convention or reception. It will be an extra charge for an actual view or daylight. They do have a desk for activities and excursions you can sign up for which is quite good. All in all it's the best place to discover Willemstad, if you have to come for business it's worth it to stay here.

Room Tip: Keep away from interior room views.......
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed March 29, 2013

The hotel's combination of location, amenities, staff, accomodations and physical attractiveness are hard to beat for an "in-town" location. Buffet lunch was excellent, House wines really good.

Water in shower couldn't get very hot for some reason; otherwise things were almost ideal. When a cruise ship ties up hordes of people walk through the beachside area of the resort. Good people watching if you like that sort of thing.
Multiplex theater and Starbucks a few seconds walk away.

Room Tip: Oceanfront... up high... is a must.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed March 28, 2013

Stayed at the Renaissance Jan 26-Feb 2 in an ocean view room. Everything at the hotel met or exceeded our expectations. Our Insel flight from Charlotte was 90 minutes late, but immigration was a breeze and we were at the hotel within one hour of landing. An added treat was meeting the International Carnival Queen contestants in the lobby upon arrival...maybe not my wife's favorite aspect of the trip.

The salt water infinity pool was great and we never had much of a problem finding a palapa. The pool is huge and watching ships enter port was more entertaining than I thought it might be. Cruise ships at the Mega pier took away 25-30% of our view from the balcony, but really didn't bother us. Service from the pool bar was slow, but consistent and polite. There weren't many people actually in the pool and very few children.

Speaking of the room, it was great with plenty of US outlets in the living area and bathroom (unlike the Marriott on Curacao). The bed was comfortable and housekeeping fine. No noise from the neighbors, either. I was able to get a good picture of the view the oft mentioned interior rooms have when the meeting room was lit up - no way I'd stay in one.

We rented a car from budget and spent a few mornings at Cas Abou or Porto Mari, after catching coffe and breakfast at Douwe Egberts in Rif Fort. I ghad wanted to try one of the local rental companies. Just Drive Curacao had no cars available, but I received a prompt and polite response. I never heard back from D&D which appears to be a frequent complaint .I was glad I purchased a GPS map online as the roundabouts were a bit confusing. We'll probably leave the GPS home next trip now that we know our way around.

We ate lunch several lunches at Iguana Cafe (good value) and did some light shopping in Punda. We didn't find any great bargains, but it was still fun. Ate dinner at Bistro le Clochard twice (wonderful) and watched the tarpon feeding on little fish in the glow from the underwater lights. Dinner at De Gouvernor was also great as was Steak & Ribs. The only dinner I didn't care for was a steak at Cru, although my wife enjoyed her seafood entree. Cru was the most expensive dinner and Steak & Ribs the least expensive.

We're not gamblers, but enjoyed our evening at the casino - even made some money. We didn't find the odor from smoking particularly offensive in the casino or lobby, but recognize that others have more sensitive noses.

Having stayed at both the Renaissance and Emerald Marriott, we prefer the Ren, but wouldn't hesitate to stay at the Marriott in the future. Maybe we'll split time between them next tyrip.

Room Tip: Avoid the interior "view" rooms
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenmoore, Pennsylvania
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 28, 2013

The Resort was just wonderful. I was there Christmas through New Years holiday. I have never been treated so well by staff at all times. The restaurant was also great. When leaving the Resort compound you find the natural life of the Island. The Resort staff set me up with reservations for many day trips from shopping, quad adventures to the green sea turtle viewing. The entire package was great even the Resort transportation to and from. I would love to return for more adventures!

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Curacao Resort & Casino

Address: Baden Powellweg 1, Willemstad 0000, Curacao
Location: Caribbean > Curacao > Willemstad
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Willemstad
#2 Spa Hotel in Willemstad
#2 Top resorts Hotel in Willemstad
#2 Luxury Hotel in Willemstad
#3 Family Hotel in Willemstad
#4 Romantic Hotel in Willemstad
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Curacao Resort & Casino 4*
Number of rooms: 244
Official Description (provided by the hotel):
Located in Curacao's capital city of Willemstad, in the heart of the Dutch Caribbean, the Renaissance Curacao Resort & Casino offers experiences and activities for any traveler seeking the ambiance of authentic Caribbean charm combined with European sophistication. Featuring a private beach club, this Curacao resort is built around the historic setting of the Rif Fort. ... more   less 
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Also Known As:
Renaissance Curacao Resort And Casino
Renaissance Curacao Hotel Willemstad
Renaissance Curacao Resort & Casino Willemstad

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