We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Allergy Allert 2” 4 of 5 stars
Review of Iberostar Varadero

We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Varadero
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Iberostar Varadero
Save
You added Iberostar Varadero to your Saves list
5.0 of 5 Resort (All-Inclusive)   |   Carretera Las Morlas km 17,5 | Sector Punta Hicacos, Varadero 42200, Cuba   |  
Hotel amenities
Ranked #2 of 59 Hotels in Varadero
Kitchener, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
32 helpful votes 32 helpful votes
“Allergy Allert 2”
4 of 5 stars Reviewed October 25, 2013

Our 2nd visit to the Iberostar Varadero. Last there in 2011. We noticed that it looks a little tired....the grounds, facilities are getting dated, and need work. Staff are excellent in general, and the beach is still perfect...actually much better than before as restoration up and down the whole coast has occured since Sandy passed through. The month before this trip, we were spoiled at the El Dorado in the Mayan....my wife has severe food allergies....we expected assistance with her issues at the Iberostar, and thanks to the assistance of Chef Ramone as well as the very good English speaking front desk lady Yailin, my wife had a very good experience with all meals for the week. We met and discussed her diet upon arrival with them, and they followed through as best as they can with the limited food they do have in Cuba. We have always taken food with us for preparation and Ramone was quite creative with all preparation in general. We thank him for his and his staffs assistance. Its things like this that set the Iberostar ahead of most other resorts in Cuba. We will return to the Iberostar
when we take our next Cuban vacation.

Room Tip: Try to get top floor rooms if you don't mind the stairs....we were on the 2nd floor and think th...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JefedeAlojamiento, Rooms Division Manager at Iberostar Varadero, responded to this review, October 26, 2013
Dear guest
Thank you so much for sharing your experience.
It seems you had an excellent stay and enjoyed what we had to offer.
We strive to adhere to our guests every need above and beyond their expectations and I hope this is what you encountered with us.
We are very glad that you enjoyed your stay with us although you found the hotel dated as you mentioned. i would like to add here that we are always investing in restorment as well as in rooms which allows us to offer a quality product to our hopeful guests.
I will be making sure that i pass on your comments as the whole of the staff will be very much grateful for it.
Thank you again for your review and we hope to welcome you back soon
Best regards
FHerran RDM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

4,134 reviews from our community

Traveler rating
    2,799
    971
    266
    59
    39
See reviews for
1,286
1,784
61
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (606)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Montreal, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 25, 2013 via mobile

Just got back from iberostar.....staff is very friendly. Always smiling and always making sure your drink is filled. Deysi was my favourite waitress. Don't need to tip them every drink they get you, but they do appreciate a peso or two every few drinks. Deserve it cause they work hard....the food in the resort is pretty good. Buffet was decent, mostly the same stuff everyday. One complaint is the bacon, was terrible. Not very edible. Was mostly fat...went to two a la carte restaurants, Japanese and Mediterranean. Both were good......as for entertainment, saw 4 of the shows which although they are not professionals, they did a very good job keeping the crowd entertained.....the beach is beautiful. Not too big which is good. Water is gorgeous. Crystal clear water along with golden sand underneath. Zero rocks in the water which was a nice change. Very calm water, no waves. So you dont have to worry about being sucked out to sea.....if you are a cigar smoker, be warned. The lifeguards will try to sell them to you at 50 pesos a box. I did buy a box. I knew I wasn't getting the real cohibas for that price, even though the lifeguard told me they were real. I figured they were just giving me some other Cuban tobacco which I would still enjoy. I was wrong. Smoked half of one and threw it out. Tasted terrible. The cigars were in a proper cohiba box and had the rings around each one. Saw quite a few people buying them during the week. But they probably didnt find out they were fake until they got home to their home country. So buyer beware. I will repeat. DO NOT BUY CIGARS FROM THE BEACH STAFF/LIFEGUARDS!!!! THEY ARE FAKE CIGARS!!!! If you can afford it, buy a real cohiba from the cigar shop in resort. Also, you can buy from the airport, in which the price is a little cheaper.....other than being suckered into buy fake cigars, we did enjoy ourselves. Hope to return again.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JefedeAlojamiento, Rooms Division Manager at Iberostar Varadero, responded to this review, October 26, 2013
Dear guest
Thank you so much for sharing your experience.
It seems you had an excellent stay and enjoyed what we had to offer. We strive to adhere to our guests every need above and beyond their expectations and I hope this is what you encountered with us.
We are very glad that you enjoyed your stay with us although we are sorry about your purchase at the beach, i will be looking into this matter definetely, we need to prevent this from happening again for which i would have liked you to come forward while being at the resort so i could have addres this inmediately.
Thank you again for your review and we hope to welcome you back soon
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
glasgow
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 25, 2013

This was our first time in cuba and I must say what a fantastic place,this was also due to the fact we were in such a great hotel from arriving at the reception desk to leaving to sadly go home we were shown fantastic service from all staff.
A cold welcoming cocktail is given to you on arrival and all the information that is needed for the start of a great holiday.We had a top floor room near the children's pool best children's pool we have ever seen with a great view looking to the ocean, the room was large with all the amenities that you could want for ,great hairdryer too,fridge that was well stocked every day and kept immaculately clean by our maid Lourdes who always surprised us with beautiful towel shapes when we entered the room and flowers as well,also on arrival we had bottle of champagne left on the table for our anniversary so thoughtful.
The star friends (animation team) were fantastic getting us involved and entertaining us,big thanks to two new friends from the animation team Yalin and Yacalon sorry if not spelt correctly, the shows were fantastic great effort put into these shows.
Food was pretty much of a not bad standard you could always find something and the Japanese restaurant was very good too, and waiting staff in all restaurants were always helpfully and kind.
Pool and beach were excellent best beach we have ever seen plenty of bar staff and star friends to keep you entertained.
Must mention Thomas Cook for a great flight and our rep Jesus ,Jesus was always on hand and was very helpful .
Can't wait to go back and stay at the Iberostar Varadero again if you found fault with this Hotel then you must be very hard to please. Also we forgot to bring batteries for our camera and reception kindly got the maintenance man to get us batteries and never took a penny for them what more can I say fab fab fab.

Room Tip: Ask for top floor views are amazing
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JefedeAlojamiento, Rooms Division Manager at Iberostar Varadero, responded to this review, October 26, 2013
Dear guest
Thank you so much for sharing your experience.
It seems you had an excellent stay and enjoyed what we had to offer.
We strive to adhere to our guests every need above and beyond their expectations and I hope this is what you encountered with us.
We are very glad that you enjoyed your stay with us and i will make sure that we pass your comments to our dedidcated nstaff who will very much appreciate your kind words towards them, it really means a lot.
Thank you again for your review and we hope to welcome you back soon
Best regards
FHerran RDM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 25, 2013

We stayed for a week at the end of our honeymoon, although we took a two day excursion to the heart of Cuba in the middle, and were thrilled with the resort, which definitely surpassed our expectations. Truly luxurious, the standard extends far beyond what you would expect in Cuba. The beach is the undoubted highlight with miles of golden sands and warm green seas. We were disappointed that the watersports facility was closed for almost our entire holiday because of 'waves' despite a green flag for swimming and what the surfers in Croyde Bay would describe as a millpond! But we really enjoyed swimming in the sea, which is safe and shallow, walking along the sands and sunbathing. There was no shortage of loungers, plenty of staff available and a lovely beach barbeque and bar from which to grab a burger and drink during the day. The pools are really impressive also - the main one being really expansive and divided into two, plus there's an activity pool and a quiet pool by the spa. I wasn't particularly impressed with my massage at the spa, but couldn't really fault much else - liked the look of the tennis courts, although it was too hot for a game! The buffet restaurant was of a very high standard and we loved the a la carte restaurants - having Japanese food cooked up right in front of you with impressive fires and tucking into Lobster and Fillet Steak in the Mediterranean Restaurant. The drinks were great, especially the cocktails, and staff were exceptional, always smiling and attentive. We were lucky that the resort was only around 60% full during our visit, as I imagine it is quite a different experience during busier periods. Our room was spacious and clean with a stocked mini bar and bubbles on our arrival. We stayed in block 12, which was fairly quiet as requested. There's table tennis, pool, shops, and always something going on, you wouldn't really need to leave the resort, but if, like us, you like to see a little of the real Cuba, the hotel has easy access to all excursions and Varadero town is easily accessed. We would definitely recommend the resort, the people and facilities were great.

Room Tip: All the blocks are fairly similar, but ask for a quiet room if you want to be away from the nightclu...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JefedeAlojamiento, Rooms Division Manager at Iberostar Varadero, responded to this review, October 26, 2013
Dear guest
Thank you so much for sharing your experience.
It seems you had an excellent stay and enjoyed what we had to offer. We strive to adhere to our guests every need above and beyond their expectations and I hope this is what you encountered with us.
We are very glad that you enjoyed your stay with us and we are thrilled that you enojyed all that we have tooffer to our guest, just a quick note our occupation through slow periods does not drop from 80% so the hotel keeps running at a high paste.
Thank you again for your review and we hope to welcome you back soon
Best regards
FHerran RDM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
blackpool
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 24, 2013

we had a really good holiday, good company, facilities very good, and food very good, all the staff smile and cheerful. take a car to town cheap an cheerful. ask local about a trip to Havana. it is an experience. (must do) took a boat trip worth while. happy holiday.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JefedeAlojamiento, Rooms Divison Manager at Iberostar Varadero, responded to this review, October 25, 2013
Dear guest
Thank you so much for sharing your experience.
It seems you had an excellent stay and enjoyed what we had to offer.
We strive to adhere to our guests every need above and beyond their expectations and I hope this is what you encountered with us.
We are very glad that you enjoyed your stay with us although you found it little boring regardless of our entertainment staff.
Thank you again for your review and we hope to welcome you back soon
Best regards
FHerran RDM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
north yorks
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 23, 2013

Spent ten days here after Havana , lovely clean hotel food good but a little boring . Three restaurants better but same menu each night. Staff very friendly beach lovely . Enjoyed it very much but perhaps ten days too long

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JefedeAlojamiento, Rooms Division Manager at Iberostar Varadero, responded to this review, October 25, 2013
Dear guest
Thank you so much for sharing your experience.
It seems you had an excellent stay and enjoyed what we had to offer.
We strive to adhere to our guests every need above and beyond their expectations and I hope this is what you encountered with us.
We are very glad that you enjoyed your stay with us although you found it little boring regardless of our entertainment staff.
Thank you again for your review and we hope to welcome you back soon
Best regards
FHerran RDM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 19, 2013

We returned from our 2nd visit to this fantastic resort this week. Again we couldn't fault a thing. We caught up with most of the staff that we met last year who treated us like we were family. Everything was fabulous, we went to celebrate our wedding anniversary and we were given champagne in our room on the day of our anniversary and the staff in the restaurants decorated our table at breakfast and dinner with flowers and beautiful napkin art. This is a beautiful complex and would highly recommend it to anyone. All the staff from the gardners to the managers work so hard to make sure you have a fantastic stay and will do anything they can for you without expecting anything in return. We tipped frequently even though the staff do not expect this and it does not affect the service if you do not, but it is nice to reward the service. We are looking at returning again next year as it has everything you can ask for in a holiday. The front line staff are a credit to this hotel and make it such a great place. Hope to see you again next year. K&T Flood Manchester

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JefedeAlojamiento, Rooms Division Manager at Iberostar Varadero, responded to this review, October 20, 2013
Dear guest
Thank you so much for sharing your experience. It seems you had an excellent stay and enjoyed what we had to offer. We strive to adhere to our guests every need above and beyond their expectations and I hope this is what you encountered with us.
We are very glad that you really enjoyed your anniversary with us and we hope your joy goes on forever.
Thank you again for your review and we hope to welcome you back soon
Best regards
FHerran RDM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Iberostar Varadero? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Iberostar Varadero

Address: Carretera Las Morlas km 17,5 | Sector Punta Hicacos, Varadero 42200, Cuba
Location: Caribbean > Cuba > Matanzas Province > Varadero
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Varadero
#1 Romantic Hotel in Varadero
#2 Top resorts Hotel in Varadero
#2 On the Beach Hotel in Varadero
#2 Luxury Hotel in Varadero
#4 Business Hotel in Varadero
Price Range (Based on Average Rates): $
Hotel Class:5 star — Iberostar Varadero 5*
Number of rooms: 386
Official Description (provided by the hotel):
Directly on the beach of Varadero. Iberostar's first 5 star hotel in Cuba. Luxury and comfort in an elegant atmosphere. Top gastronomy and excellent service. Equipped for every kind of meeting, gala dinner, party, etc.. Ideal for groups & incentives. ... more   less 
Also Known As:
Iberostar Varadero Hotel Varadero
Iberostar Cuba
Iberostar Varadero Cuba
Varadero Iberostar

Owners: What's your side of the story?

If you own or manage Iberostar Varadero, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.