Me and my family stayed at this hotel from 12th October 2012- 25th October their was 14 of us in our party altogether. Sorry for this late review I've just been so busy, but I really needed to put this comment on here because we all had the most amazing time at this hotel and Cuba!!!
So firstly we had a very warm welcome and quite a quick check in, me and my husband were upgraded to the junior suite right near the pool and buffet restaurant which was perfect location! All of the other guest were pleased with their rooms, all rooms were clean and tidy, we all loved the towel art!!!
The food was brilliant with lots of different selections and themed nights in the buffet restaurant!
Each of the other restaurants were brilliant, food and service was fab! But the Japanese is defiantly a must, delicious food and chefs very entertaining!
All of the bars had excellent service with a brilliant choice of alcohol!
The main reason for our family to come to this hotel was to join us on our wedding day and I must say it was the most amazing day of our lives! We would like to make a big thank you to the wedding coordinator she did a brilliant job and did everything we asked! Even though I was a little worried about the language barrier she understood all our needs!
When I was looking into hotels to get married in I was looking though all the reviews and no one really went into detail so I just want to share the little extras that we added to make our wedding so special!
Firstly I had my hair done on site in the spa and they were brilliant! I was a little worried again with the language barrier and the magazines they gave us to look through we're a bit dated but they understood what I wanted and it looked fab! It lasted all day and night!!! Well worth the money!
We got married on the Beach as I always wanted to have the sand and sea setting, it was dressed beautiful with white chair covers and a lovely table with flowers to match the bouquet, I had matching bows on chairs to match the bridesmaid dress colour. The only problem is this is not private! The whole beach was watching so if u want it more private Don't choose this option! There is other areas around the hotel u can get married! Although it was an amazing setting I didn't really think I would see a man in his speedos snapping pictures of me! Haha
The photographer and videographer is a must they really captured the moment and were both lovely to work with we would like to thank them both for all their effort they put in and we have the most amazing pictures and video we just can't stop looking at!!!
We choose to add the wedding cars (this was extra) to take us all to the golf club for more photos and drinks, the drinks are not included, but this was lovely as the day just flowed nicely rather than waiting around in the lobby for the evening meal, we got married at 3pm and went to the golf club around 4pm and stayed till about 5.20ish, the videographer did a brilliant job of filming us all in the cars waving and racing each other, it was such a laugh!
Next we had out evening meal we chose the international restaurant, the table was all decorated with matching rose petals and flowers to our colour scheme, we had the restaurant 30/40 mins to ourselves before it was open to the rest of the hotel but this was ok as they put us to the side out of the way from all the guests, the service was excellent and food was delicious!
The wedding cake was 2 tiers and lovely decorated with flowers I had supplied my own thing for on top of the cake and they did this for us!
After the meal we chose to add extra the private beach party! This was a must for me as I didn't want to go as sit around the lobby with all the other guests on My wedding Day! The DJ was good with up to date music and the bar man was lovely catering for all needs!
All in all I would defiantly recommend this hotel to get married in! Me and partner are a young couple age 24-27 so we had a young style and new exactly what we wanted and this hotel defiantly catered for all that we hoped for!!!!
I forgot to mention we got a free bottle of Champagne just seconds after entering our room, I received one on the morning of the wedding and then on the night of the wedding they had decorated our room with just married banners and balloons with more champagne!!!! They really couldn't do enough for us!!!
We received our wedding certificate about 3 months after returning home which they had explained it would take this long, the only problem is its in Spanish so you do have to pay to have it translated, I was a little annoyed as Thomas cook did not inform us of this!!!!!
The rest of our stay was lovely we had our 8 year old niece with us and the entertainment team were amazing she loved taking part in the shows at night an joining in all the activities though out the day!
Would defiantly recommend swimming with dolphins but at sea not in the lagoon!!!
The jeep safari was not really worth the money although we did enjoyed it, the only animals we seen were a dog, a sheep and a cow! It dose let u see the local area though which was interesting.
We got the bus into Varadero town a couple of time and really enjoyed this you could barter with the sales men for different products. Be careful of people begging though!
A couple of our guests did the 3 cities tour, Havana and scuba diving at the bay if pigs which they really enjoyed.
Overall I would recommend this hotel to everyone it defiantly caters if all ages and needs!!!!
Thank you to all the staff for our wonderful wedding and a brilliant 2 weeks! We will defiantly be returning back to this hotel very soon!!!!
Rachael & Paul Chamberlain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear RPChamberlain, On behalf of all our staff, Management and specially Belkis our Wedding coordinator, we want to thenk you for choosing us for this special occasion, it is a pleasure to know that everthing was as expected and that you have enjoyed our services so much. We hope we have the plesure to welcome you back in the future, perhaps for an anniversary celebration. Best regards from Cuba. P.Perciavalle, Room Division Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.