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“Staff made our holiday wonderfully” 5 of 5 stars
Review of Iberostar Varadero

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Iberostar Varadero
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5.0 of 5 Resort (All-Inclusive)   |   Carretera Las Morlas km 17,5 | Sector Punta Hicacos, Varadero 42200, Cuba   |  
Hotel amenities
Ranked #2 of 59 Hotels in Varadero
Brighton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Staff made our holiday wonderfully”
5 of 5 stars Reviewed July 22, 2013

We recently returned from our holiday in Cuba, which was 4 days in Havana & 10 days at the Iberostar Varadero. We travelled with Hayes & Jarvis and the holiday was well organised.
We recommend the Iberostar Varadero as it was excellent from all aspects with very good facilities. There was entertainment for all ages and all staff were very helpful. We would particularly like to thank Barbara Lopez and Omar who work at the check-in desk who were extremely kind and helpful. Also Jenifet Bustamanti who is part the Star Friends entertainment, who made us very welcome and encouraged us to be involved - thanks to her kind and friendly nature made the holiday more enjoyable and memorable for us. Diancy who works in the hotel cigar shop is also very kind. We don't smoke but we used to visit her to chat about the Cuban way of life and she had a great sense of humour.
Our reps both in Havana (Gaston) and Varadero (William) were very helpful and informative. We would also like to thank David the gardener at Iberostar.
As well as an excellent holiday destination we learnt a lot about the country and it's people, which made the holiday more enjoyable.
Thoroughly recommend it!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JefedeAlojamiento, Room Division Manager at Iberostar Varadero, responded to this review, August 26, 2013
Dear KMK713_13, Thank you for choosing Iberostar Varadero for your vacations and for your recommendation. We are happy to know that you have enjoyed your stay with us. We will forward your review to Barbara, Omar, Jenifer and Diancy. We hope we have the pleasure to welcome you back soon.Best regards, P.Perciavalle. Room Division Manager.
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4,132 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (606)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Kingston-upon-Hull, United Kingdom
Senior Contributor
21 reviews 21 reviews
Reviews in 10 cities Reviews in 10 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 19, 2013

Just got back from 2 weeks. Hotel cleanliness and the grounds maintenance were superb. The food was good, a wide choice for carnivores and vegetarians. Animation team were excellent. Lots on, all day and night, and the dancers were awesome. Only thing is that they only change cash for CUC, and the nearest bank is in Varadero, so take plenty of cash for the first few days. The cocktails got stronger as the day went on!, and the beach is incredilble. Highly recommended

Room Tip: We asked for a Quiet Room and were in Block 16, which was ideal
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JefedeAlojamiento, Room Division Manager at Iberostar Varadero, responded to this review, August 26, 2013
Dear MarkFerriby, Thank you for choosing Iberostar Varadero for your vacations. We are happy to know that you have enjoyed your stay with us. We hope we have the pleasure to welcome you back soon. Best regards, P.Perciavalle. Room Division Manager.
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Nottingham, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 18, 2013

BRILLIANT HOTEL. We had a fantastic stay at Iberostar Varadero. There were plenty of activities on offer- that my dad loved in his old age. Winning the darts championship was the icing on the cake for him (poor old soul) proving there is something there for everyone. Seriously, our stay was made all the more comfortable by all the smiling helpful staff particularly Richard at the pool side bar. The food was all that could be wished for and more! Lots of variety and the restaurants were also lovely. I would thoroughly recommend this hotel as a splendid place to stay for all ages.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JefedeAlojamiento, Room Division Manager at Iberostar Varadero, responded to this review, August 26, 2013
Dear susannah91, Thank you for choosing Iberostar Varadero for your vacations. We are happy to know that you have enjoyed your stay with us. We will pass along your comment to Richard at the pool bar. We hope we have the pleasure to welcome you back soon. Best regards, P.Perciavalle. Room Division Manager.
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Toronto, Canada
Top Contributor
100 reviews 100 reviews
25 hotel reviews
Reviews in 35 cities Reviews in 35 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed July 15, 2013

I am comparing this to other Caribbean resorts that I have stayed at over the years (over 20 visits to the Caribbean). This is a typical beachside resort and at the highest end by Cuban standards. I would rate it overall 3 star Caribbean and 5 star Cuban. It is relatively cheaper than the upscale Mexican resorts.

Rooms: Nice size (we had two) and clean but not fancy. Bathroom is adequate and clean. Air-conditioning not working or not working well in one of our two rooms. I reported this but it was not fixed. Beds and pillow low-average. Small flat screen TV and balcony.

Pool: Large central pool with one adult pool and a smaller third pool. Water clean and nice temperature. Swim-up bar. Almost adequate number of chairs but it was not high season.
Towel service: Card system and a noucence. Strict hours for towel service 8am-6pm sharp. There were enough towels but again not high season.

Food: Same salad, dishes, meals, desrt every night. Very limited variety over the 6 nights. Meat hard (typical Caribbean) and generaly not great. Salad bar that never varied. Pasta bar and pizza, same each night. Fish dishes were decent. Desert was limited and not very good. They only had two specialty resteraunts that need reservations (Japanese and Mediterianian (we did not try these but word was, “nothing special”). They had all night food consisting of fired hameburgers, hotdogs and fies. The burger and dogs tasted the exact same. No pool side ordering or eating. Overall a fail for food at this place.

Internet: Not controlled by the Hotel but by the government. Need to purchase cards at $8 per hour of use. Decent speed for checking emails and download/upload files under 5 megabite.

Beach: Nice overall but narrow. Clean and soft white sand but not powedery. Water was excellent and you could walk our 100 feet to shoulder hight. There were enough chairs (not full capacity) and infrequent bar service.

Other Activities: Generally limited in scope. There was sailing but you had to go with an instructor (government rule so people do not seal the boats and sail to Miami!). Also paddle boats and kayaks. One shuffle board area, archery (with supervision), 2pool tables, disco, and piano bar.

Entertainment: The nightly shows were well-down with great music singing and dance performed by semi-professional staff and also professional singers and dancers.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JefedeAlojamiento, Room Division Manager at Iberostar Varadero, responded to this review, August 26, 2013
Dear HAP-TRAVEL-Canada, Thank you choosing Iberostar Varadero for you Cuba vacations and for sharing your experience on TripAdvisor, we will take your comments and suggestions into consideration. We hope you have a better experience on your next vacations. Best regards, P.Perciavalle. Room Division Manager.
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Cambridge, UK
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 11, 2013

My partner & I stayed here for 14 nights & had an amazing holiday.
We chose the hotel as friends had been here previously & we were not disappointed.

We had requested a room in block 18 (advice from friends). This block is close to everything. We had one extra large double bed which was comfortable to sleep on. The rooms were cleaned daily, The fridge always restocked & our maid made beautiful towel decorations daily for us. We had a garden view which was lovely to wake up to.

The food in the restaurants was excellent. There was a good variety to choose from. I especially loved the Japanese restaurant.

The entertainment team are a credit to this hotel & are always walking around with a smile on their faces.

The bar service from all bars was amazing. All cocktails we tried were fantastic. The beach bar made amazing fresh lemonade. The pool bar staff noticed when we were around & kept topping our drinks up. None of the staff expect to be tipped & if you don't tip them you don't receive any worse service. They all give 100%.

I am a beach person & loved being able to relax on this beautiful beach. The water was like a bath & being able to walk along the beach as much as we could allowed us to explore along the coast & take in the beautiful views.

All in all we had an amazing holiday & I would highly recommend this hotel to anyone. The staff are all a credit to the management & I can't wait to go back.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JefedeAlojamiento, Room Division Manager at Iberostar Varadero, responded to this review, July 29, 2013
Dear Disney-Love85, Thank you for choosing Iberostar Varadero for your vacation, we are glad to know that you have enjoyed this time with us and that you were not disappointed with our services. We hope that we have the pleasure to welcome you back some day. Our best regards on behalf of all our staff. P.Perciavalle. Room Division Manager.
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Scotland
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 10, 2013

We stayed here for three days to relax during our recent tour of Cuba. This is a difficult review to write because Cuba is so different from other countries in terms of what one should expect. We stayed in a junior suite and thought the rooms were quite nice. Meant to be a sea view and would be if it weren't for the 12 foot high shrubs between the rooms and the sea. The service in the restaurants and bars was quite good and I didn't get the impression that the staff were looking for tips. The food was ok but personally I really don't like buffets however there was a huge choice and the quality on the whole was good.

I used the gym and the spa, the service was not great in either of these. Staff seemed bored and uninterested, couldn't give me a treatment on the day I went in despite most of the staff sitting around chatting/reading because the rules are that you have to book a day in advance! However when I finally had a massage it was excellent.

I thought the entertainment was painfully cheesy but that said it was entertaining. There were an awful lot of Mosquitos here although planes fly over in the morning and evening spraying to keep them under control. Perhaps this was due to the time of year.

We travelled all over Cuba and this was my least favourite place that we visited because it was so much less Cuban being a resort hotel, however travelling is exhausting and you do need a break, this hotel certainly served its purpose in that respect.

Room Tip: If you want a view of the ocean choose a room on the first floor.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JefedeAlojamiento, Room Division Manager at Iberostar Varadero, responded to this review, July 29, 2013
Dear Buddy900, Thank you for choosing Iberostar Varadero for your vacations. It is a pleasure to know that overall you have enjoyed our facilities and services. We appreciate your time invested in writing about your stay with us and we will look into your comments and suggestions in order to improve our services. We hope we have the opportunity to welcome you back in the future. Best regards from Cuba. P.Perciavalle. Room Division Manager.
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Kenilworth, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 10, 2013

We had touring holiday in Cuba which was very enjoyable but we needed a break after it.This was a really lovely place to relax. The food was good, the staff were very helpful and our hotel room was spotless.
There was evening entertainment which was fine.
We both really enjoyed our time there.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JefedeAlojamiento, Room Division Manager at Iberostar Varadero, responded to this review, July 29, 2013
Dear Offweg0again, Thank you for choosing Iberostar Varadero for your vacation, we are glad to know that you have enjoyed this time with us and that you were not disappointed with our services. We hope that we have the pleasure to welcome you back some day. Our best regards on behalf of all our staff. P.Perciavalle. Room Division Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Varadero

Address: Carretera Las Morlas km 17,5 | Sector Punta Hicacos, Varadero 42200, Cuba
Location: Caribbean > Cuba > Matanzas Province > Varadero
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Varadero
#1 Family Hotel in Varadero
#2 Top resorts Hotel in Varadero
#2 On the Beach Hotel in Varadero
#2 Luxury Hotel in Varadero
#4 Business Hotel in Varadero
Price Range (Based on Average Rates): $
Hotel Class:5 star — Iberostar Varadero 5*
Number of rooms: 386
Official Description (provided by the hotel):
Directly on the beach of Varadero. Iberostar's first 5 star hotel in Cuba. Luxury and comfort in an elegant atmosphere. Top gastronomy and excellent service. Equipped for every kind of meeting, gala dinner, party, etc.. Ideal for groups & incentives. ... more   less 
Also Known As:
Iberostar Varadero Hotel Varadero
Iberostar Cuba
Iberostar Varadero Cuba
Varadero Iberostar

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