This was my 4th time to Cuba so I think I have a fairly good idea of what I was expecting. I knew when booking this resort it was a 3.5 star. I was traveling with my sister and were are both in our twenties. That being said i'll start with the good.
Room- Cleaned well, no smell, great view of the ocean and quite large. Room 4323.
There was a bar in a building 4 which was very convenient.
Beach- was beautiful but it is beautiful every where in varadero. It was across the street but was no big deal to us.
Pools- Large and had music playing in the afternoon. We would play volleyball and drink at the swim up bar. There is a quieter pool for people who want to relax.
Food- Average for varadero. So basically not that good but being to cuba before we expected that.
Location- for a two gals in their twenties the location was great. We met a lot of great people and went to the Markets, bars and restaurants. Calle 62 and Havana Club were right beside us and we went out every night. We always felt safe and danced the nights away!
Now for the bad.
The hotel service is awful. Other than the maids and a few amazing waiters the staff is USELESS. The front desk people do nothing and are the laziest people I have ever met. They dont answer any questions and ignore you. We did not have beach towels for 4 days of our 7 day trip because they said it was broken. But did not go out of their way to provide us with other towels and no one cared. One day on the beach i got stung by a bee and had an allergic reaction and needed to call my insurance and they told me they had no phones that called out of cuba. Actually none of the phones on the resort worked and our cell phones didnt work either. Its a shame because the set up of the resort and the location is amazing but they need to have a new manager who will shape up the place and run it properly. Also we did not eat at any of the restaurants on the resorts because apparently the lady was never there to do so.. go figure.
If you are low maintenance, like to have a good time (party) and get a good deal then go but if you have small children and want luxury -- go somewhere like Iberostar Laguna Azul.. which i think is the best in varadero,
- Also Known As:
- Hotetur Palma Real Hotel
- Palma Real Cuba
- Hotetur Palma Real Varadero
- Hotel Palma Real Cuba
- Palma Real Varadero Cuba
- Palma Real Hotel Cuba
- Varadero Palma Real
- Hotel Palma Real Varadero Cuba