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“Returning Guest” 4 of 5 stars
Review of Royalton Hicacos Varadero Resort & Spa

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Royalton Hicacos Varadero Resort & Spa
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5.0 of 5 Resort (All-Inclusive)   |   Carretera Las Morlas KM 15 | Punta Hicacos, Varadero 40400, Cuba (Formerly Royal Hicacos)   |  
Hotel amenities
Ranked #1 of 59 Hotels in Varadero
Chatham, Canada
1 review
6 helpful votes 6 helpful votes
“Returning Guest”
4 of 5 stars Reviewed January 23, 2014

Well we just returned from 10 days at Royal Hicacos. This was our 5th trip back and I have to say it was great! The staff at this hotel is outstanding!! They are making some changes since it is no longer managed by Sandals but the staff is the same and the small changes so far in my opinion are good. The front desk staff does a great job assisting in any way they can to make your stay superb. The Public relations staff is also outstanding (Ray in particular). They truly make you feel that you are coming home as a returning guest. We can't wait to go back next year and hope the changes are minimal as we are spoiled with the service now! Yes the food could use some help but remember you are in Cuba so they are restricted in what they have available! You can always find something to eat and I am VERY fussy about my food.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,385 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (362)
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Ottawa
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 23, 2014

WOW - being as this was my first time to Cuba - I was a little hesitate - but after a week I am happy to report that what a great resort this is and what a wonderful vacation place Cuba is. The staff were great - room was very large and clean. Food was excellent - especially the Caribean restaurant. The beach was fantastic - I would love to go back!!

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalhicacos, Manager at Royalton Hicacos Varadero Resort & Spa, responded to this review, May 25, 2014
Dear guests:

Thank you very much for your comments. It was a pleasure for us to read them.

Your satisfaction is our reason for living. Your comments are the ones who guide us to a better hotel and to a better service. We believe that there is always room for improvement so even if our clients are happy, we make a point to revise all of our departments regularly to ensure that it stays that way! Nothing makes us prouder than to read that you are definitely coming back sometime in the future!

Thank you for sharing your experience with us dear guests; we appreciate your comments!

We certainly look forward to welcoming you to Royal Hicacos, your diamond in the sun.
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Sechelt, Canada
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 22, 2014

Resort: We found the resort beautiful and well kept. We understand that the new owners took possesion Jan 2014 and in one week we could already see a change( a good change). The resort was clean and the rooms were great.
Food: The food was excellent, we were afraid that the food wasn't going to be that great and with all the reviews we read, we were in a mind frame that, we were sure there would be something for us to eat. No problems at all, it was fantastic.
Beach: The beaches were beautiful, the only complaint that we had, was that it would have been nice to see the beaches cleaned up everyday, but they were still beautiful.
The Cuban's work very hard and are outstanding. Thank-you.
Our only complaint with this resort was the Entertainment lacked, especially during the day and in the evening. We would have liked to have heard more cuban music in the bars, pool and Beach. They did play music at the beach, but the stereo needed new speakers.
Overall this resort was awesome.
Rita
Sechelt, Canada

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalhicacos, Manager at Royalton Hicacos Varadero Resort & Spa, responded to this review, May 27, 2014
Dear guests:

Thank you for your beautiful comments! It was such a pleasure to read you! We are so glad to hear that you have enjoyed our new diamond!

Your happiness is important to us. We guide ourselves by the level of satisfaction of our clients. It is so important to us to know that we exceed your expectations and we know we have done our job correctly when we read that you are coming back to visit us!

Your comments really warmed our hearts dear guests, we cannot thank you enough!

We look forward to welcoming you again to Royal Hicacos, your returning hotel!
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Newcastle
Top Contributor
78 reviews 78 reviews
40 hotel reviews
Reviews in 46 cities Reviews in 46 cities
133 helpful votes 133 helpful votes
4 of 5 stars Reviewed January 22, 2014

Stayed here for a week. Our room was large and the bed comfortable. The sheets were not of the best quality and the toiletries were very basic but hey this is Cuba and not New York!! The food was very acceptable with several nice restaurants and the buffet was excellent. How anyone can complain about food here beats me as we found it to be of an excellent quality. The service was also very good but then the hotel was only half full so I wonder what it would be like at maximum capacity. The diving was good but I think that they could have made more of an effort to take people over to the other side of the island at short notice due to weather as we missed 3 days diving - 1 because they don't do it on a Sunday which we also found strange. We came here for the diving.
If you want sun, good food and sand then this place is for you. If you want culture or local life don't bother stay in Havana or tour the island and stay in different places.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red Deer, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 21, 2014

We continue to return to this resort because.most of the staff have become family to us! Even though the resort has changed ownership in the past year, the staff has been maintained and offer the same excellent service. Unfortunately, what was always the only "couples resort" in Cuba, has changed to "adults only", it offers daily activities and entertainment for all groups. The food has continued to be exceptional. We do, however, have major concerns about the new ownership. The company "Blue Diamond Resorts" is a division of Sunwing Vacations, which offers third rate service and flights are consistently and severely delayed. We are really hoping that this type of management does not carry over to the resort!

Room Tip: Always book Concierge
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalhicacos, Manager at Royalton Hicacos Varadero Resort & Spa, responded to this review, July 25, 2014
Dear guests:

Thank you for your generous and interesting comments! It was exciting to read your opinion as a repeat guest and believe us when we say that it is of utmost importance as you are the ones who will see the difference in the long run, as repeat guests.

You are right in saying that we want to keep the atmosphere as much as we can. The new Royalton will be following the same guide as the first one in Cayo Santa Maria. Tranquility, peace, relaxation, all-luxury and more especially, personalized service. At Royalton, we have re-invented customer care and we plan on keeping it that way!

Nothing brings us more joy than to have the honor of receiving you once again in your home away from home. Rest assured that there are many positive changes coming and that we will not change what is already working so well while we are polishing our new diamond! Your satisfaction is our utmost priority!

Thank you so very much for your heartfelt comments dear repeat guests, they are so important to us!!

We look forward to welcoming you again to Royal Hicacos, your ever-coming-back hotel!
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Russell, on
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 21, 2014 via mobile

I was impressed from the time I arrived. We got a private transfer to the resort from the airport. They greeted us on arrival and took us to a gazebo for champaign and check in. The check-in staff was very organized and efficient. Directly after, we were escorted to our rooms, no waiting for rooms, no need to stow the luggage for a few hours.
The pool and beach are very clean. All the staff was friendly. Special thanks to Lisette, Rey, Angie and Maykel at the pool bar. Thanks also to Carlos and his serving partner at the buffet.
The room was clean and spacious. They even provided an electrical plug adapter. That's a nice touch (gotta charge the tablet). Beach towels were conveniently in the room too, no towel card or deposit (very nice).
When I go to Cuba, I expect the food to be bland and repetitive. At this resort the food was seriously great. Be prepared to enjoy your meals and gain a few pounds.
Thanks to all at the Royal Hicacos, I'll be back.

Stayed January 2014, traveled with friends
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalhicacos, Manager at Royalton Hicacos Varadero Resort & Spa, responded to this review, May 23, 2014
Dear guests:

Thank you so much for your beautiful comments. It was a pleasure reading them.

Every time we receive comments like yours, it fills us up with energy to continue doing more and more for you. That is what we are all about. Making you happy. Fulfilling your needs while you are on vacation is our reason for living. Nothing makes us prouder than when we are able to exceed your expectations!

Thank you dear guests for your wonderful comments, they are very much appreciated!

We look forward to welcoming you again to Royal Hicacos your diamond shining in the sun!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 21, 2014

We were back at Royal Hicacos from Jan 12-19 for the fifth time. Despite the rather cool weather for three of our days with high winds and high waves, we had a wonderful time. As far as I understand it, not Sunwing but Royalton actually has purchased the resort -- still a Canadian company. And despite other comments, the Sunwing people make it clear to you that the resort itself is responsible for your transportation to and from the airport. And they did a great job, with taxis ready and waiting at all the right times. We found improvements in the staff attitudes at the front desk -- much more helpful and concerned about your comforts than we had previously experienced. We had the chance to speak with new management staff who wanted to know about anything we would like to see added or... We mentioned that we missed the French toast on the breakfast buffet; it appeared magically the next day and for all the following days. They are spending $3million in upgrades to paint, plantings, and so on and it shows already: people were painting and gardening everywhere. Our room had had a thorough makeover -- paint, furniture etc.As well, every chair at the pools and on the beach was replaced in a two-day period while we were there. Since Royal Hicacos already has the widest beach and best ocean swimming along the strip in our opinion, the addition of all new chairs really made a contrast with other resorts that you can walk past. I have to admit the adults only/couples only designation makes a big difference for us. We also really enjoy the restaurants -- and found the seafood restaurant particularly good (lobster bisque and lobster tails -- could you get anything better?) We found the service to be its usual excellent best -- in the buffet and in all the restaurants. I still find the Cuban people the warmest with us and with each other that you could ever hope to find. They generally feel as though they like people. And we have never found a hand held out or a pause for a tip. We do tip -- at the bar 2 CUCs when the server brings us drinks; same on the beach when they bring drinks all the way down the beach to our chairs; 5 CUCs in the restaurants to people who constantly ply you with wine or water or whatever you might want and with such a lovely attitude; 10 CUCs to the cab drivers -- you get the idea. Even some of the security guards will engage in conversation and you can joke about baseball and hockey with them and learn about their work and their families. It is truly delightful to be there and to meet the friends on staff that we have made over the years -- all still there. Love it! Please ask if you have questions about the resort that I haven't addressed.

Room Tip: If you do not like the location of your room, approach the people at the front desk and if you don...
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalhicacos, Manager at Royalton Hicacos Varadero Resort & Spa, responded to this review, May 25, 2014
Dear guests:

Thank you for your beautiful comments! It was such a pleasure to read you!

Your happiness is important to us. We guide ourselves by the level of satisfaction of our clients. It is so important to us to know that we exceed your expectations and we know we have done our job correctly when we read that you are coming back to visit us!

We appreciate you taking the time to share your experience with us dear guests, thank you!

We look forward to welcoming you again to Royal Hicacos, your new diamond!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royalton Hicacos Varadero Resort & Spa

Address: Carretera Las Morlas KM 15 | Punta Hicacos, Varadero 40400, Cuba (Formerly Royal Hicacos)
Location: Caribbean > Cuba > Matanzas Province > Varadero
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Varadero
#1 Top resorts Hotel in Varadero
#1 Spa Hotel in Varadero
#1 Luxury Hotel in Varadero
#7 Romantic Hotel in Varadero
#13 Family Hotel in Varadero
Hotel Class:5 star — Royalton Hicacos Varadero Resort & Spa 5*
Number of rooms: 404
Official Description (provided by the hotel):
Nestled within lush tropical gardens and just steps from the azure blue waters and powder white sand of Cuba's finest beach lies the award-winning, Royalton Hicacos Varadero Resort & Spa, an Adults Only Luxury All Inclusive Resort. ... more   less 
Also Known As:
Sandals Royal Hicacos Varadero
Sandals Cuba
Sandals Royal Hicacos Resort Spa
Royal Hicacos

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