I had never been on a package before when I booked a trip from Halifax to the Barcelo with my wife in late April 2007. I wanted to visit Cuba before it "changes," now that Fidel is in semi-retirement. We are in our forties, without kids. I have always travelled independently, and had a few qualms about booking a package when I chose the Solymar based on the reviews I read on TripAdvisor. Even though there were some mixed reviews, based on the ratio of good:bad reviews, and the nature of the bad ones, I decided that I would take a chance on the Solymar.
For the most part, we were pleasantly surprised. Some of the negatives I read: unpleasant desk staff, unfriendly staff of other types, bugs, rowdyism, tipping, food issues, room quality etc.
Arrival- no problems at the airport on arrival, and no one trying to grab our bags for tips, as I had read.
About desk staff: check-in and all my encounters were positive; some of the women didn't speak English well, but we were always able to communicate with a bit of patience. I thought most were quite sweet. Some spoke French as a second or third language. I also learned that there was something of a local/Cuban scandal with respect to questionable activities that went on with respect to the desk staff in the last year; as a result of it, all of the staff was replaced recently, which might explain why more recent reviews may not agree with older ones on this particular issue.
About our quarters: we stayed in one of the bungalows, which was well located near a pool, and offered two floors, and extra space which was nice but we didn't really need. The AC worked well enough, and no problems with the bathroom, hot water or any other necessity. We had enough bottled water. I didn't have high hopes for decor, and it was pretty much as expected, but what can a country locked in a U.S. stranglehold do? Beds/furniture dated but serviceable. I had booked an AC supersaver Special, so we didn't know what to expect: maybe a poor room facing the highway, so we were happy to have the bungalow.
About tipping: We tipped because we'd tip anywhere else, and tipping isn't part of the package. Sure, the food staff "sucks up" a bit too much, but the service was good and they work hard, so we always left something. I had to make a point of getting lots of coins when I went to the hotel exchange office. I would also leave a bit for the chefs who worked behind those hot grills etc, and they seems to genuinely appreciate it. We also got to the Dollar store back in Canada to buy a bunch of stuff to hand out where appropriate. Used some of the lists found here with respect to stuff: makeup etc for maid + lingerie, reading glasses (different strengths, one dollar per pair; opticians in our area had no old ones to donate), baseballs, frisbees, colouring books and more. I was glad to have the baseballs etc. for the May Labour Day parade, which was huge for a small town like Veradero. We were blown away.
Didn't see maid much, but she seemed happy with gifts and money tips we left. The reading glasses proved to be the opening for the most interesting encounters. I was advised against dropping them at seniors' facilities, whose staff might profit on them, so we ended up gettiing some to the senior grounds staff, who don't seem to benefit from tipping. Also gave the rest out to seniors in Havana, who really seemed to be happy with them. Our guide (unofficial guide we had hired to take us to Havana for the day) got quite a hoot out of it, but he said people were happy with those glasses!
Bugs- came ready for that, but never found it much of an issue, except at the Seafood restaurant after sunset.
Food. Much has been said and written. I like food, and while the buffet gets a bit tired after a week, I could always manage to find something worthwhile. Best fresh OJ around. Good breakfasts. Of particular interest to me was the flambe-d bananas; when nothing else seemed too appetizing, these could fill the void. My wife was a little disappointed, because she's a good cook, and had her sights set higher. However, as I kept saying, if we want the best food, we'll have to pay the piper and book elsewhere, like Sandals. I never got too sick there, although had a close call. My wife never suffered that way, and had quite a variety of foods, being a bit more adventurous than I am in the food department.
Had to agree with most reviews about the beach and ocean: spectacular. We were always able to get a thatched umbrella over our heads. Never bothered much by peddlars on beach. My wife managed a better deal on some baskets by bringing the peddler a couple of beers from the beach bar. Short walk from our bungalow to the beach-liked their arrangement. Beach clean as far as I could detect. Looking at the Solymar from the beach, the design is a bit dated or maybe retro, but it is well kept, which compensated.
Cautionary tale: I tan pretty easily and am dark complected; even so, I used sunscreen. On the one day I decided to stay completely out of the sun under the thatched umbrella, but on the beach, I didn't use sunscreen, thinking I was out of the sun. Wow, did I get a bad burn! Sun must be bouncing off the sand all around. If I hadn't built up some tan already, I would have been in real trouble.
Pools- clean and lovely, and not overcrowded. Pool bar restaurant OK, drinks mediocre. We're not big drinkers, so no big deal for us.
The entertainment was OK, but we often crashed after a late dinner.
Discovered good company at the end of the trip in the Sports Bar. On these review pages, I had read about a barkeep there named Anubis, who is a Harley man. I brought him some good stuff in that vein that I happened to have, which started things off well. Met some good people in there- better later in the afternoon.
A la carte restaurants were a disappointment, but I was not expecting too too much. My biggest complaint there is that they seem to want to get you in and out. True at "Cuban" and Seafood restaurants; food not great at Italian. Oh well...
Lots of young folks there having a good time into the late hours-if you're not participating, I highly recommend earplugs, as you may be awoken as late as 3:30 AM by homeward-bound revelers. I brought them, and used them. My wife slept through it all without assistance.
Had fun in Havana by renting a car and arranging an unofficial tour of the city. "Guide" signed for the car and we paid. We had agreed on all prices beforehand, but he was so good, that I went beyond our agreed price. The guide was a great guy, and I peppered him with my huge backlog of questions about Cuban politics and history, and got some straight talk on the trips to and fro. Havana was great, even if I would like to have stayed longer. I have stayed in touch with the guide since the trip.
Would I come back to Cuba? Yes. The Solymar? Probably not, although we enjoyed ourselves there- it was really only my wife's longing for a better grade of food. However, if you can't afford to stay in Cuba's top resorts, I would recommend the Solymar for a trip to Cuba.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.