What a dissapointment!!! My husband and my 2 yr old spent 7 days at this hotel, from May 24th to May 30th. Even though the hotel is old there is no excuse to be dirty. The pool area is OK, the lobby is outdated, there were leaks on the roof , the reception area looks like a 2 star hotel, the drinks are just OK, washrooms are dirty and smelly, the hallways were never cleaned or vacuumed all they did to my room was making the beds and sometimes sweep the floors, they changed the white towels every one day and remove the garbage, it was dusty at all times and beach towels were never replaced for 6 days even though we asked and leave little gifts and tips every other day.
The food was terrible and I arrived with very low expectations, I've been in Cuba before... the buffet is very poor , we ate bread and butter most of the times, the staff at the restaurants don't care, they are not polite at all, you dont feel like tiping them 'cause if you do they treat exactly the same way so there was no point.
A la carte restaurants are litlle better... try to book them every day.
This was a family reunion, luckily other family members were at another hotel and we managed to spend a couple of days at their hotel and just sleep at ours, both hotels are 4 stars and the price of their hotel was even cheaper , I have to mention that Sol - Sirenas Coral was way better, the food was above average, the staff were nice at all times, even the snack bar was good, the hotel in general was clean and it looks that they try to keep it that way.
I could go into details but there is no point, I read reviews before about Arenas Blancas and most of them were good, that is why I've chose this hotel and will never do it again. Maybe people don't mind stteping into dirty floors and smelly hallways, food that is crappy and bad customer service, I do ! and even though we managed to have fun and forget about it the reality is that we felt that we paid for a 2 1/2 stars or 3 for the price of 4.
Vardero beach is indeed gorgeous and will come back in a heartbeat of course to another hotel.





Value
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Location


Location
Check in / front desk







