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“Fantastic Hotel with great service” 5 of 5 stars
Review of Melia Peninsula Varadero

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Melia Peninsula Varadero
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5.0 of 5 Resort (All-Inclusive)   |   Parque Natural de Punta Hicacos | Matanzas, Varadero, Cuba (Formerly Tryp Peninsula Varadero)   |  
Hotel amenities
Ranked #20 of 59 Hotels in Varadero
Carnwath, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
“Fantastic Hotel with great service”
5 of 5 stars Reviewed September 21, 2012

Checked in to the hotel after spending 4 days in Havana. Check in was quick and easy. I had emailed the hotel to ask for a room in block 25 and my request was fulfilled. We were taken to the room and were pleased with it. Bright and airy with two large beds, seating area, walk in closet and seperate bath and shower in the bathroom.

Beach was amazing and had no problem getting a bed at any time of the day. Beach towels can be exchanged each day at the Fitness Centre from 9am. The guys who loan out the sports equipment were really friendly and took me and my partner out on the catamaran when they were quiet. My partner had taken some fishing equipment and Alejandro was keen to help him catch a baracuda. We used most of the equipment while we were there and had no issues with it.

Food was good in all the places we eat in. Bookings for the a la carte restaurants were made in the little lobby at the side of the lobby bar. We had reservantions for the French, Mexican and Japanese. The French was particularly tasty and service was really good. The serving staff were very attentive without interupting our meal. The service in the Mexican was a little sloppy compared to the French but the food was really good so that made up for it. The Japanese was the highlight of the a la carte meals and was something to behold. Make sure you take your video camera.

The buffet was as expected with a good range of foods on offer at breakfast, lunch and dinner. Overhearing people from other resorts at the airport, they seemed to run out of a lot of things but this didn't seem to happen with our resort. The server we had each day, Maydel, was really attentive and friendly. She took time to speak to us and get to know us a little and it was really nice to have the friendly face each day we dined there. They have a hard job and appreciate any little tip or gift without expecting it.

Rolmes was part of the team dedicated to help British tourists and he was really fantastic. He was helpful and keen to ensure we had no problems during our time in the resort. He sent champagne and extra beers to the room and every time we saw him he asked if we would like more.

The bars and nightclub staff were fantastic and nothing was too much trouble. By the end of the holiday we felt like one of the family and will definately be back. The hotel was running at a third of capacity so there was never any queues or hold-ups and I would recommend going at this time of year just for that reason alone.

All in all a fantastic holiday with attentive staff and great facilities and food. We loved Cuba, Havana and Tryp Peninsula in particular.

Room Tip: We stayed in room 2543 which was between the beach and the pool. It had great views over the adjoini...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (362)
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English first
Toronto, Canada
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 17, 2012

This was our first time to Varadero,Cuba. family of seven that included a 10month old baby
we were given heads up re the food being bland and do not expect too much. i have to say we really enjoyed our visit, yes food was very bland at main buffet, a la carte food was good, beach was beautiful, rooms were neat and clean, staff was very friendly, bus ride was awesome and we would like to Thank Mr R Garcia the resort manager to make our visit very memorable and we would definetly go back agin to TrypP again.

Room Tip: stay at 2700 series rooms, close to beach, pool and two bar's two restaurants and coconut water...
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed September 16, 2012

Just got back and I couldn't wait to write a review! I know this review is a little on the long side but please read before you spend good money on a 3 star hotel (NOT 4.5 star as advertised).

This is our third trip to Cuba and first with our 2 children. Our expectations were dashed the minute we arrived at the Tryp Peninsula lobby. We arrived @ 1:30pm and were not checked in until 6pm. No explanation was given.It was a well know fact that Hurricane Isaac was about to hit any hour and we as a family were well aware of potential snags to our vacation plans. However, seeing buckets lined up all along the lobby catching leaks was not one of them. Vacationers we met along the way had a leak in their room which was not addressed by our Nolitours rep Marie-Pier Carrier or the hotel staff for 2 days. They used the 2 towels they had to mop up the leak.

Once we finally arrived in our room it was discovered that we were not being accommodated for 4 people but rather 2 as we only had 2 twin beds. The next day we mentioned this to Marie-Pier Carrier (our Nolitours rep) and asked for 2 extra towels and bed linens only to be told that Cubans only earn 15 pesos a month and what do we expect anyway! We finally received our proper amount of towels and bed linens which were full of brown and red stains. All towels including the beach ones were in the same disgusting condition and continued to be so throughout the entire trip. The blankets in the rooms smelled mildewy and looked liked they hadn't had a good wash in years. Our balcony view was the beautiful loading docks of the neighbouring resort (RIU)!

As a family, we spoke to our kids and asked them if they would like to go home or try to salvage what we could of this much needed vacation. Since we left Toronto exhausted and overworked, we thought it wise to have as much fun as possible considering the 3 star quality of a resort that faced us. Even though we paid for a 4.5 star resort and were told by our travel rep that this was an excellent choice for families we found the limited amount of services + entertainment as substandard.

The karaoke room was a smoky, dark, hot room where the same few people monopolized the ping pong table or microphone night after night. There was no disco and no entertainment for the kids and believe me we found out the hard way, since the rain did not stop for the first three days of our vacation. The little entertainment we had was the television in the lobby or in our room. The only child appropriate station was Cartoon Network in Spanish.

Once the sun came out we were desperate to get the kids out and about. The MiniClub which the Tryp staff were so proud of, consisted of a room by the kiddy pool which had a foose ball table and no staff to supervise our kids so that we could enjoy some couple time since we too, had cabin fever from all the rain days spent watching television or reading.

Let's talk about the cleanliness of the pools shall we? The kiddie pool was well suited to the younger set and had a big slide, small slide and enough room to splash about. However, it was not the cleanest nor did we see anyone attempting to clean it the entire week we were there.There was a poolside bar with drinks and ice cream but it only operated a few hours daily. The big pool was a great size and had more than enough room for the kids to stay busy. The poolside bar was well equipped with pizzas and hotdogs however by midweek, they ran out of hamburgers and never bothered to restock. The paint was worn, chipped and peeling and the entire poolside could have used refurbishing. It looked like no work was done since the resort first opened. The water was warm but the pool was not the cleanest considering my youngest son ended up with an inner ear infection in both ears by the third day of swimming!!

The pool chairs were worn, sagging and full of bird poop.

The Front Desk was unresponsive to any of the above mentioned concerns.

The only good thing about the Tryp Peninsula was the wait staff and the cooks. They were pleasant, approachable, kind and very willing to meet our needs especially when it came to the dietary needs of my oldest son, who is severly allergic to all nuts and nut products.

I will never stay at the Tryp Peninsula ever again and spoke to Candy @ the big pool extensively of the poor quality of the resort so please read her review.

Room Tip: Specify room that has a big bed and closer to the beach. Ask for towels daily regardless of what the...
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  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed September 14, 2012

Unless you have unashamedly low standards, prepare to be disappointed. This resort falls far short of 4 stars, let alone the 5 to which it aspires. The check-in desk staff would have comedic value, if we could have put the price of the holiday out of our minds. Slow, surly and belligerent - at best. The restaurant serves the same unispired choices of local cuisine, fast-food and unidentifiable slop every single day. On day one I was forgiving and even, ever-so-slightly hopeful. By day 7, I found the sight of scraps thrown to the resort's stray cats, no more unappetising than the guest offerings ( and in case you were wondering, the cats share the restaurant with the guests). The main restaurant is self-service and hygiene is low on the agenda. The staff, though, we're mostly pleasant and accommodating. The rooms are small, lack-lustre and very basic - think travelodge with an emphasis on shabby rather than chic. There was a coffee-maker that didn't work. This would have been more of an inconvenience had our hopes been raised with the provision of coffee or cups. A few days' worth of hefty tips persuaded the maid to sort it eventually. A bath with no plug, unsurprisingly matched by a sink similarly attired.

We arrived, a family of 4, to find a room accommodating 3. When we informed the check-in desk staff we were told the 3 single beds in the room were in fact traditional Cuban double beds and that Virgin Holidays had booked the room for us in accordance with our wishes. The fact that their own website describes the beds as single didn't deter them from this line of argument. We were invited to view another room as an alternative, which was identical. The proposed solution was to remove the small sofa, and wheel in a fourth single bed to occupy the only remaining floor space in the room. And this place proudly sports 5 gold stars on its front wall. We managed to elicit from the staff that they have family rooms with 2 singles and bunk beds. It wasn't until we demanded to see the management and produced Virgin's documents, that we were eventually given the type of room we had booked to accommodate 2 adults and 2 children. As if they hadn't done an excellent job seriously to underwhelm us already, they then tried telling us they had tried to do us a favour by putting us in one of their finest rooms with the best views. So, now you know - what I have just described is, by their own admission, the best they have on offer. Just as well you don't spend a lot of time in your room ( assuming you don't succumb to the hygiene shortfalls), because you'll barely want to sleep in these, let alone relax in them.

Elsewhere, the boating lake you'll see on the maps has been filled in and built on with an adjacent hotel, the beach is pleasant but remarkably small and narrow ( venture into Varadero if you want a glimpse of the beauty with which this coastline one bewitched the tourists, before the giant resorts arrived and coated it in concrete). The two pools are adequate and attractively surrounded by palms and well-tendered gardens. If you want a welcome respite from the burgers etc in the self- service restaurant, try a meal from the pool-side shacks of........ burgers etc. Your beach and hand towels are rationed, so consider rationing your use of the pools, unless you want to fill you room with the appealing aroma of damp linen ( it's already in your room anyway, left by the previous guests and the ones before them, who suffered the same problem).

Fortunately we had spent the previous week in a hotel in Havana, so we know this is unrepresentative of the Cuban tourist experience ( and Cuban's don't traditionally squeeze themselves, en-famille, into single beds out of choice). This is a profit-margin driven resort and you won't be able to escape that throughout your stay. Some may choose to defend it because the country is riven with poverty - and if it was honest enough to promote itself as 3 star, I would accept that. I was sold an expensive lie.

Room Tip: Don't let the reception staff persuade you there are no family rooms or that the single beds are...
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  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPV_General_Manager, Manager at Melia Peninsula Varadero, responded to this review, September 15, 2012
Dear Friends,

Receive a nice regard on behalf of the staff and management of Tryp Penínsual Varadero. We feel sorry that our hotel was not up to your expectation. We assure you that improvement, in all our services are an ongoing process and our priority is guest satisfaction. We all are hardworking people always seeking the best for all our clients. We do hope, to have another opportunity in the near future, to make your holiday unforgettable. If you decide to give us another chance, please do not hesitate to contact us.

Best regards

Jorge Monte Moreno
General Manager
Tryp Península Varadero
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 8, 2012

My family stayed at this hotel for a week at the end of August 2012. The hotel was clean, the restaurants were quite good and the beach was fantastic. We traveled with Air Transat out of Toronto and thought the service was fine. Check in at the hotel was painless since we were the only people on the bus going to this hotel and the only group checking in. We got a room close to the beach, which was spacious, clean and very comfortable.

The beach itself was spectacular and we were greeted every day by friendly staff in the hotel and at the beach. We went out snorkelling and sailing, played a few games of volleyball and generally enjoyed the fantastic weather we had.

The bar at the beach made great drinks as did the lobby bar. We did not eat at any of the a la carte restaurants as we enjoyed the outdoor seating at the buffet. Though we acknowledge we are not picky eaters, we had no complaints about the food. The buffet has a great breakfast with eggs, toast, yogurt, fruit etc. You could not go hungry. We ate lunch at the beach grill and enjoyed it every day (fish, chicken, pasta, rice, vegetables). Buffet dinners were also great and no complaints.

All in all, this is a really nice hotel though much more expensive than others in Varadero. I would however chose this one over others I have been to. Enjoy!

Room Tip: Decide if you want to be in the kid zone, near the pool or the beach. It's a very large hotel an...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 6, 2012

My boyfriend and I stayed at this hotel the week of the 19th and we were absolutely impressed. It was our first time in Cuba, and while booking for the best place to stay at we read ALOT of reviews and feedbacks on SEVERAL hotels. Tryp had by far the best reviews we read, and so we decided to stay there.

We went with no expectations because reviews that we read on other travellers to Cuba always had the worst things to say about food, rooms, etc. I'd say going there with no expectations helped us a lot because we were SUPRISED and VERY PLEASED when we got there. The hotel had such a nice garden/scenery/set up. The lagoon added an extra touch of paradise.

Our room was SUPER clean, and I did DOUBLE inspection because I was afraid of any roaches and bugs. The rooms deffinately passed my test. TV and AC was in working order, and our room was always cold so it was JUST PERFECT. Our maid was SUPER nice too, we of course left her tips and mini gifts, but honestly the way she took care of us was worth more than what we were giving her. Everytime we came in, there was always like a swan on our bed, she would use flower petals, and other stuff as props to make it extra creative. We thought that that was very nice of her. ONE glitch with our hotel though was that our electricity stopped working on our 3rd day, we had the mechanic look at it, and in the end they decided to just transfer us to a new room at a bungalow just across from us so our location was still perfect. It was not a hassle AT ALL. They were very accommodating, and helped us transfer our bags and everything.
I would ask for rooms in the 20s and up. Their rooms are separated by bungalow. I believe there's about 5-6 rooms per bungalow( Not quite sure). Anyway, if you ask for bungalow 20 and up you are right in the middle of everything. The pool is very close to that area, and the beach is just further down. I found that area to have a nice view as well.

The food was AVERAGE. Obviously it's not your typical food that you are used to. I was expecting to STARVE and so I brought mini snacks with me, which in the end i ended up giving away because the food was NOT THAT BAD. I'd say just stay away from the chicken if you're a bit iffy. It takes a while to cook, but since there's always a line up by the meat grill, i'd say they may undercook it, so just TRY AT YOUR OWN RISK. The pasta was really good, and so are their potatoes and stuff (minus the mashed potatoes). The fish was good too. I think the best thing about the food buffet was their Ice Cream. It was delish, especially for the hot weather. The food at the snack bar is good too. They have A La Carte dinners that came with our package and it deffinately made a difference in terms of food for us. I would recommend the French and Japanese a la carte.

When it comes to alcoholic drinks, my boyfriend and I loved to go to the Bar outside (across the buffet). The bartender is SUPER nice, and I think he makes the best drinks out of the whole hotel.

Over all our stay was AMAZING. Beach was great, pool was nice (there's a swim up bar as well). Their amenities were good too.And most of all the STAFF WERE SUPER SUPER NICE! Cubans are such nice people. I WOULD DEFINITELY BOOK THEIR AGAIN!

Room Tip: I would ask for rooms in the 20s and up. Their rooms are separated by bungalow. I believe there'...
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Quebec, Canada
2 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 2, 2012

We are a family of 4. We have been to Cuba 5 times so far. This was by far our worst experience ever. I know Cuban resorts all too well and this resort is DEFINITELY NOT a 4 and half star hotel...it's impossible.

Constant Problems from reception and check-in time, up to check-out.

We all got food poisoned...our friends as well...in all everyone we spoke too had got sick one way or another...everyone got the "runs"...saussages were uncooked and meats too well done so hard like a rubber. Least variety of foods I've ever seen.

service bad, all over except a la carte restaurants...with japanese resto being the absolute best and worth going to...AVOID italian restaurant at all cost, it's an insult to Italy and Italian cuisine. French food was so little that we all went to buffet right after. Mexican resto had NO TACOS OR NACHOS the night we went!?!?!?

Big huge line ups in bars and buffets, waited as long as 25 minutes for meats that were hard to chew...

One of our friends got an eye infection, another skin infection, and had to be rushed to hospital right upon their return to Canada.

air conditioning in our room was not working properly, we had to set it at 16 celsius to get something about 22....and then it altogether failed to function on the 6th day!?!?!?!?!?!?

waitoresses in the main lobby were nice...in the buffet they were nice, but only if they cared enough to come to you in the first place....sometimes they forgot us for 1 hour...no water or juice...

We found 4 out of 5 employees to be snubish...I'm sorry to say this, but it is true. They were not saying hello, thank you for a tip, or smiling. Lack of smile and arrogant service was too hard to accept for some of us. We are not hard to please actually, we've travelled around the world and are quite easy to please, and talk to staff always in a non-condescending manner. We also tip well. However unlike other hotels in Cuba, we found the staff here were extremely unmotivated and cold and impolite, to say the least.

The pools were nice, the kiddie pool as well as the main pool. Though no one could smell chlorine in them...maybe that's why the folks all got infected??

I would not recommend anyone to go to this hotel, for any reason, at any price. There are many better places.

Room Tip: Only go to rooms on the 2nd floor or higher. The first floor rooms have lots of insects (everyone at...
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  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPV_General_Manager, Manager at Melia Peninsula Varadero, responded to this review, September 15, 2012
Dear Friends,

Receive a nice regard from tryp Península Varadero. We would like to thank you for your review. We regret not being able to meet your expectations. Priority in our hotel is the improvement of all our services and continuous work to obtain our guest satisfaction. We have taken all your comments and suggestion into consideration and we will do the best we can to improve all the mentioned points. However, if you decide, to visit us again in the near future, please do note hesitate to contact us
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Additional Information about Melia Peninsula Varadero

Address: Parque Natural de Punta Hicacos | Matanzas, Varadero, Cuba (Formerly Tryp Peninsula Varadero)
Location: Caribbean > Cuba > Matanzas Province > Varadero
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Varadero
#13 On the Beach Hotel in Varadero
#15 Romantic Hotel in Varadero
#16 Top resorts Hotel in Varadero
#19 Luxury Hotel in Varadero
Price Range (Based on Average Rates): $
Hotel Class:5 star — Melia Peninsula Varadero 5*
Number of rooms: 581
Official Description (provided by the hotel):
All inclusive resort ideal for families, with a dedicated children's area, a marvelous tranquil beach, full of activities for all ages. Honeymooners also get special treatment in a quiet special area. Tennis courts, gym, non motorized water sports, drinks, a la carte and buffet dining included. ... more   less 
Also Known As:
Tryp Peninsula Varadero Hotel Varadero
Tryp Peninsula Cuba
Peninsula Varadero
Tryp Varadero
Varadero Peninsula
Tryp Peninsula Varadero Cuba
Tryp Peninsula Hotel Varadero Beach
Varadero Beach Tryp Peninsula

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