Given some of the comments and reviews, I left really not expecting much from this hotel. Having just returned I am sure people must travel to another planet or dimension as although not perfect, this hotel was a fabulous base to our holiday.
On arrival we were very pleasantly surprised, check in was quick and stress free and the view from the lobby down to the beach and turquoise water is beautiful.
Our standard room was comfortable and large, being on the first floor we had a terrace rather than a balcony with a sea view (I think every room has a sea view). I only found out a few days in that you can leave your spare key card in the energy saver so your air con runs all the time. Something I found quirky were the set of scales in the bathroom, I did not venture near them once.
During our stay they were undertaking some improvements the green bits on the outside are being painted canary yellow: overdue!! The main lobby bar closed for a complete remodel (thats what we were told) look forward to seeing the results and the roof was being replaced on the pool restaurant, none of which really impacted on our stay.
The grounds of the hotel are wonderfully manicured, hopefully the lick of paint will help improve a couple of tired looking walls and pillars. On the whole however the hotel is very clean and well maintained. The pool areas, beach and sea are fabulous. We preferred the beach as you got a nice breeze (a little too much some days). The sea is wonderfully warm.
The food is always an area of concern, especially all inclusive as you really are stuck with it for two weeks. With a choice of 3 speciality restaurants and the main buffet I did not go hungry once. I am a finicky eater and do not like bones or fat/gristle in my food. Neither of us were ill, despite consuming larger than normal portions some evenings.
In the cold section there was always a great selection of fresh fruits, veg/salad, cooked meats and fish (king prawns, muscles, crab), although I have to say I cannot eat cold Brussel sprouts. The hot section had a choice of veg and meat dishes, the cut of day which could be anything from pork, turkey to an entire fish (get there early is doesn’t last long) and the hot griddle where a chef will cook your chosen meat or fish in front of you. There is also a pizza/pasta bar and a desert area.
We tried all three speciality restaurants, returning for a second time to the Japanese which is great fun, watch the eyebrows though as they may get singed off.
If that really is not enough and you are still peckish, bar snacks are always available and a plate of fries or cheeseburger really do fill a gap at 2am in the morning and soak up the excess alcohol you will drink!!!!
It has to be said the hotel is not buzzing at night, but we still met some great friends in the main bar area and spent many an evening sampling the cocktails (they ran out of gin a couple of times) and generally getting merry. I would like to say a special thanks to Angela and James at this point who helped make our holiday extra special even if we did regret a couple of major hangovers. Still what are holidays for!
We checked out the evening entertainment three times and passed on the beach party for fear of mosquito bites, the sports bar was not our cup of tea and always seemed deserted. Talking of bites I think everyone we met got the odd few, they seem to eat you within your first few days and then just have a nibble from time to time. We did spray with repellent every evening, I wish we took a plug-in for the room, as I am sure the majority of them occurred whilst sleeping. The hotel do fumigate the grounds regularly.
Overlooking the very minor things our main grumble was with the sporadic service. It really can be summed up quite simply as ALL or NOTHING. From the names I remember Mavis and Leandro in the lobby bar were fantastic. A 5 CUC tip (about £2.85) does go a long way to ensuring your waiter returns and keeps your drink topped up. That said you cannot tip everyone all the time so pick your favourites and drink as much as you can before shift change at 11pm. I always found the beach bar staff grumpy and uninterested and helped myself to the still drinks rather than stress over their attitude. A 1 CUC seemed adequate at the grill in the buffet and our evening waiter seemed happy with anything from between 2-5 CUC. It's your call, but for the sake of a few ££’s it can make a big difference. Give your maids 10CUC and they even fold up all your clothes.
We ended our holiday with an overnight stay and tour of Havana which is an absolute must. This also avoids the 2.5hr journey back to the airport (if you fly with Virgin) on your last day. Don’t expect your hotel to be the same standard as the MLA, even though your rep promises it will be. Talking of whom (Eduardo, Virgin’s local rep) I found him a little stand offish and disinterested especially concerning my questions about the trip to Havana.
All in all a fantastic holiday, where we met some great friends so thanks to Angela, James, Lee, Richard, Sharon and Vincent for making our holiday so much fun, we hope you all arrived home safely.
Given this is my first review I have either rambled on or missed out great big chunks so if you have any questions just ask.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, People with disabilities
I do not recommend this hotel for:
An amazing honeymoon, Girlfriend getaway
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Theme / Amusement park, Outdoor / Adventure, Great food / Wine, Shopping, Spa