The only thing that this hotel has going for it is its proximity to the beach and the town. Less than a minute from your room to the white sand beach that made this entire vacation worthwhile. Likewise, you can explore Varadero on foot as everything is really close. This was my 4th time in Cuba (& 3rd time at a Club Amigo hotel), and by far the worst experience.
My issues with this resort:
1) There were hardly any guests. We were the only English-speaking tourists there. There was perhaps a small handful of Quebecers, and the rest were Cubans. It was a pretty boring 2 weeks as we only speak English and no one was willing to make friends. Tourists would come for like 2 days and leave. I don't blame them. I wish we left after 2 days as well.
The locals often arrived in large, loud groups. They were disrespectful to the staff. They tossed their garbage and cig butts on the floor and in the pool. A group of them seated themselves at our dinner table while we were at the buffet, even though our beach bags and drinks were there. My towel got stolen from the pool area. To the relief of the hotel staff, they usually left after a day or two.
2) Perhaps because there were so few guests, the hotel decided to stop the buffet service. Ridiculous. Instead they had ONE menu. The menu did not move to the next table until the first people received their food. This went on for lunch and dinner for about 4 days straight. Items on the menu were white rice, boiled potatoes, chicken, fish fillet, salad and ice cream. It took like an hour just to eat.
3) Food was lame. Breakfast buffet consisted of scrambled eggs, cut up hot dogs floating in water, buns, butter, fruit. No omelet station. Lunch and dinner were usually better when the buffet returned, but it was the same stuff everyday. White rice, boiled potatoes, squash, beets, cabbage, carrots, usually 1 fish option, 2 meat options. Same dessert cake every day. Bread that got older and harder each day. That's it. Literally. There was a snack bar that served sandwiches from the equally old bread. All they had were dry ham and cheese sandwiches. No spread of any kind. Random hours of operation. We spend most of our extra money eating at nearby restaurants.
4) The a-la-carte was "closed for the season". So was the massage service. So was the beach bar. So were the hotel activities like salsa lessons, Spanish lessons, aqua gym and all that. I think you get the idea here. There was nothing going on. They kept saying that it was because May is "slow season", but that's obviously not true because all the other hotels were packed.
We had a good vacation because we spent our time enjoying the beach, and that is essentially what we came for. There are a lot of lounge chairs and enough umbrellas. No seaweed. Just paradise! The bartenders were really nice and tried to make cool drinks, but sometimes this was difficult as the hotel only had pop to mix rum with. The evening entertainment was cool sometimes. I mentioned earlier that this hotel is walking distance from town, but let me clarify... the clubs and fun things that your friends talk about in Varadero are not around here. You'd have to drive across the town and hop on the hwy to get to that part. We unfortunately ran out of money and couldn't do that.
The room was rough. Even the lights weren't wired properly (bathroom light flaked out pretty often). A/c worked well, plenty of hot water. HBO channel. The maids didn't "clean" but only made the beds and sometimes replaced towels. They didn't sweep the sand off the floors, empty the ashtrays or take out the garbage. Tipping didn't change that. The guy at the front desk tried to rip us off on the money exchange on more than one occassion. He also promised that our luggage will be in a locked room on our last day, but when we got to it, the door was wide open.
I would recommend this hotel to someone who is broke and desperately just wants a week on the beach, as it was very cheap. If you think you can splurge, go elsewhere and save yourself from this pathetic parody.






