I have now returned to this hotel 5 times.I felt a warm welcome ,from the first time i stepped into the lobby of this hotel.I was first greeted by a staff member by the name yuni,friendly ,kind ,professional,and accomadating.Actually i could say this for just about every person that i have delt with at this hotel.The staff, i'm sure are part of the reason many people return to this establishment.This hotel is clean ,the food is great ,there are alot of healthy choices. I have food alergies and the staff have been very careful and familiar with ceiliac.I also bring my own milk as i also have a dairy alergy. The first time i went to the lobby bar with my own milk,the bartender by the name ernesto actually cleaned the machine before frothing my milk.I was impressed.I have never had that kind of service before.All the lobby bar staff are exceptional servers.I would like to name a few and thank them personally for making my stay at this hotel like home.Francie and judith amazing women always smiling,esteban,renee,ernesto and robertico, friendly,kind,and professional.
Besides the staff, this hotel is not new,but it is kept very clean.The grounds are well maintained,the beach is probably one of the nicest beaches i have been to in veradero.The rooms are a good size.Once, the air condtioner wasn't working and it was fixed that day.I have not stayed in the bungalos,i stay in the main building and i am very happy with the rooms.Of course the maids are wonderful,and i have never been unhappy with their service.I believe in tipping ,so i do make sure they are taken care of.The difference with this hotel,that i have noticed ,is that they appreciate whatever you give .That has not always been my experience at other hotels in cuba as well as other places i have travelled to.
I personally would highly recommend this hotel.The entertainment staff is fantastic,there are activities all day long.Yoga classes,stretching classes etc....the list goes on and on.The activities staff work very hard at getting people involved.They are warm and friendly but not in the least bit
pushy.If you don't want to join in they are very respectful and kind anyway.I could name a few like,mariella,patricio,miguel,they have such a large staff and they are all friendly.Thankyou for making my stay so fantastic.
There are a couple of staff members that i have not mentioned that play a major role in making sure my holiday is most comfortable.Alicia,gonzalo and yuni.They work in reception and reservations.Exceptional people.I cannot say enough about these three people.They have been accomodating ,friendly and patient.I beleive the front line in any buisness is what leaves a lasting impression.These three people are front line.Thankyou for your consistent warm welcome.
I do hope the melia hotels know what a great staff they have at this hotel.I have travelled to many hotels in the world,none of them with the amount of kindness that the staff at this hotel consistently shows.Need i say more......I will continue to return to this hotel and i would highly recommend this place to anyone.Great family resort.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for sharing, on the Trip Advisor, your opinions about your stay at Sol Palmeras Hotel.
We appreciate that you have chosen our hotel to stay for fifth times. Thank you very much.
We are full of joy, reading your complimentary comments, which are the best reward we can receive from you. We appreciate all your comments, especially the ones regarding our staff. I agree with you that many persons always come back because of the personnel who works in our hotel.
We will share your comments with our staff, in particular with the ones you mentioned on your review.
Thank you for trusting us, and for recommending us, thank you for everything, and most of all for making us feel happy.
Looking forward to seeing you among us for the sixth time, soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.