As you are doing we read all the reviews and became a little worried. For the most part everything was great. The staff are very friendly (with or without tip). As for the food, well it is cuba.....with that said we didn't starve. The goumet restaurant was very good. We ended up getting 3 a la carte reservations during our week long stay. Many people don't know that you can get into one without a resevation.....they reserve on the half hour so if you go and wait a little you can have the no shows spot!! The rooms are cleaned daily, the fridge stocked every two days and the pool towels can be exchanged daily. The pool area is fantastic and the beach is beautiful (minus the jelly fish)! So go , lay back and soak up the rays!!