We stayed for 2 nights at the hotel. which is situated on the edge of the city. Unfortunately, we had a bad start as our luggage never arrived in our room.We spoke to reception and one hour later, it still could not be located. The service at this time was really poor and it seemed as if the staff were not really concerned. After a lot of shoulder shrugging, it turned out that at the last minute, our room had been changed and the luggage was sitting in an empty room. This took a long time to resolve.The room was clean and large. The buffet evening meal was very average with a poor choice of food. Breakfast was slightly better but was spoilt by the lack of glasses and crockery. There was a lot of waiting around for china and glasses which were always really hot..
- Also Known As:
- Melia Santiago De Cuba Hotel Santiago De Cuba
- Santiago De Cuba Melia