Hotel Capri has proved to be a fairly good option for Havana. Open since December 2013, it’s very clear that the hotel is still learning the ropes around international standards and expectations, but then again, most of Cuba is as well.
The hotel is your ‘newest’ or renovated option for Havana - but it’s no world class renovation - it’s a simple modernisation to start up operations and get some money in the door.
Let me start with my critiques - check-in staff have almost no idea and barely work at a pace faster than slow. Every time we’ve requested a double bed (because that’s what married couples do) they don’t seem to have any available.
The rooms a decent in size but it’s where the renovation is poor. The floor tiles have not been replaced, the cupboards and doors have simply been repainted and the general workmanship is very hurried.
The bathrooms were clean and well equipped, I especially enjoyed having a shower under the rain shower head - but I really disliked the drain clogging with water every time I did (this happened in the 2 rooms I showered in, so it much be an issue).
Extending your stay is like pulling teeth. They cannot guarantee the same room and the credit card machines simply don’t work (at least for 3 of my credit cards didn’t - luckily, it was 4th time lucky).
WIFI was extremely painful to obtain (even within the hotel) as Cuba’s government is still very much controlling all internet access, so obtaining a card (for around 3 CUC for 30 minutes) means a walk down the street, line up with your passport.
On the flip side, it was by far one of the best hotels we stayed in Cuba. The bell boys were absolutely brilliant - luggage was swiftly hurried to our room and restaurant options and directions were always offered very swiftly.
The bar staff were fantastic and extremely friendly - I even enjoyed their interest in wanting to brush up on their English speaking skills.
The breakfast spread was great (by Cuban standards anyway) eggs, cereal, cold meats, pancakes, the works - The coffee was even drinkable!
In summary, Hotel Capri's major let down would have to be the location (in my option) being around 5km for Old Havana (for a Havana first timer) can be really annoying, otherwise, for around 5 CUC and 5 minutes in a taxi, you’re easily taken there. I’m confident the’ll continue to improve as time goes on, so if location is not an issue, definitely stay there, as it’s one of the best places Havana has to offer.
- Official Description (provided by the hotel):
- The four-star NH Capri hotel is located in the heart of downtown Havana, making it the ideal starting point for getting to know Cuba's vibrant capital city. The hotel has 220 comfortable guest rooms and suites. All of our elegant rooms feature natural daylight, a welcoming atmosphere and a modernized 1950's-inspired decor. ... more less