I would recommend this casa to anyone travelling to Havana. From the warm welcome at the airport ( Pepe had to wait 2 hours) we knew we were in good hands. My friend and I were quickly adopted by Ana & Pepe. Their casa in is a quiet & safe area, a short taxi ride from the centre, in my opinion it is better to stay out of the city centre.
The casa is clean, comfortable, secure with AC and fridges in the rooms, internet ( a bonus in Cuba) and TV in the main room and a nice patio. It is located in a friendly neighbourhood where you can safely wander about. Breakfast will set you up for the day, fresh fruit, eggs whatever way you want them etc. You can request a tasty dinner, Ana is very accommodating with awarkard eaters ( veggie food can be difficult in Cuba) and makes great mashed potatoes ! They both speak v good English, a great help to those with barely a word of Spanish. From the start we were told it was our house and were encouraged to relax and chat about our day to our hosts and other guests or just chill in front of the TV. We actually slept at a close neighbours casa as Ana's was full but ate, etc at Ana's- this just meant we meet more Cuban people and were further cosseted by the always smiling Susanna.
We had nothing organised before arrival but Pepe helped us organise flights, buses, tours, taxis and shows. Nothing was too much trouble and he even accompanied us to booking offices ensure that everything was ok. We had intended to take a tour of Havana but hate large organised tours where you struggle to hear the guide and keep up with the group so Pepe's personalised tour was fantastic for us and his indepth knowledge a bonus. I would advise doing this the morning you arrive as it orientates you with the city.
We travelled outside Havana and Pepe organised casa's at each location and had the owners come and meet us, this means that you don't have to deal with touts or taking out your map and trying to figure out where to go in a new town. Our 2nd favourite casa owner Keca even meet us at 6.45 am !!!!
Whilst we were there previous guests called in for a visit and a drink - always a good sign ! I would happily recommend this casa to my friends and family and hope to return in the future.